KAWAZU NEUE -FAQ[Eng]

I can't get wifi to work, is there any way to fix this?
There is a router and a modem on the storage cabinet to the left of the living room. Please unplug both of them. After that, please turn on the power from the modem, and after 5 minutes, please turn on the router.
If this does not solve the problem, the cable may not be plugged in properly.
If none of the above solutions work, please send us a picture of your modem and router lights so we can check their status.

There is no hot water. What should I do?
Is the water heater switch turned on?
If the water was running at first but stopped halfway through, it is possible that the safety device has been activated due to prolonged use.
Please click here to see the guide of the restoration.

I don't know how to use the projector..
There are instructions on how to use the projector in the black booklet in the living room of the facility.
Please refer to it first.

What should I do in case of power failure?
Please check if the breaker near the entrance shoe box is not tripped.
If you find a breaker that is set to "OFF" in the breaker switch, turn it back to "ON.

Location of the breaker

Is early check-in/late check-out available? If so, is there an additional charge?
Due to the reservation with other guests, we will make a decision around 5:00 p.m. on the day before or 12:00 p.m. on the day of the check-in/check-out and inform you of our decision.
The additional charge for both early check-in and late check-out is 5000 yen per hour.

Can I change my itinerary?
Yes, you can change the date of your stay, but you will be charged a cancellation fee as per the cancellation policy if the period for which the cancellation policy is applicable has been reached.
If the cancellation policy has been met, a cancellation fee will be charged as per the cancellation policy.

How long can I change the number of people in my group?
Changes in the number of persons can be made by the day before the stay.
Please note that if the number of guests decreases on the day of your stay, no reduction will be made.
*Different rates are set for each day, and in some cases, a reduction cannot be made even if the number of people decreases. Please contact us for details.
Basically, an additional fee will be charged for any additional guests.In addition, if you are only using the facilities for a BBQ or other event and not staying overnight, you will still be charged the usual additional fee.

Is it possible to stay in a room with more than the maximum number of guests?
The bedding is as described in the Bedrooms and Floor Plans section, but if you still wish to stay, you can do so by paying the usual additional fee. Please contact us by e-mail or message.

How to check-in
We will send you a check-in form 3 days prior to your stay. Please enter the room with the PIN number you will get after entering the form. Please contact us if the check-in form fails to send because some terminals may not be able to send the form properly.

Parking
Three larger cars can be parked on the premises.

<Access>
Please be sure to use Google Map to visit us, as the address does not give an exact location.

Address: 3 Sasahara, Kawazu-cho, Kamo-gun, Shizuoka Prefecture
Google Map

Bus Information
The closest bus stop to the inn is "Kinomiyaguchi", which is a 4-minute walk to the inn.
outward: View the timetable for the direction of the inn.
return: See the timetable for Kawazu Station.
Click here for bus stop location

Where is the nearest station?
The nearest station is Kawazu Station.

Can I walk to the inn from the station?
It is a 12-minute walk from the station, or a 3-minute drive.

Are cabs available?
Please note that the number of taxis is limited and that they are open until 5:00 p.m.
Reservations are not available.
Please be prepared to depart and make arrangements well in advance of your departure.

Eikyo Taxi.  Phone: 0558-23-2288
Izu Tokai Taxi.  Phone: 0558-22-3156

Please note that we will start cleaning even if the cab is not dispatched in time for check-out time.

What is the layout of the rooms?
It is a single-story 3LDK (living/dining room, kitchen, bedroom (Western-style room, Japanese-style room, and Japanese-style room), bath, and toilet (2 rooms).

Please tell us about the bedding in each room.
Western-style room → 2 semi-double beds
Japanese/Western room → 1 double bed and 2 sets of futons
Japanese-style room → 4 sets of futons
Living room → 4 sets of futons
*Double bed is for 2 people.

Futons are thick and firm, as used in Japanese inns.

What kind of supplies do you have for pets?
We have pet deodorant, wipes, diapers, pet toilets, and toilet sheets.

Are cages available?
Yes, we do.

Are there any areas that are off-limits to pets?
There are no specific areas that are off-limits to pets.
Please contact us in the event of any misbehavior.

Are there any restrictions on the breed or number of pets?
We can accommodate up to two small or medium-sized pets.

Please tell me about BBQ.
You can use IWATANI's gas grill.
You can enjoy BBQ from 9:00 to 21:00.
The roof is available for use on rainy days, but rain may blow in if it is windy.

<Fee>
1,500 yen per stay
Please pay using the QR code on site.

<Items available at the facility>
Nets, igniters, chuckerman, tongs

<Items you need to prepare>
Cassette gas cylinder, (*) ingredients, sauce, skewers (if necessary), gloves, etc.
Gas cylinders are not made by IWATANI and can be used at home.

*To prevent fires, please refrain from bringing in or using charcoal grills. However, tarps may be brought in.

Do I need to make a reservation or pay in advance for BBQ use?
No advance reservations are required. Please pay by credit card using the QR code provided at the facility.

What kind of BBQ grill do you use?
A cassette gas BBQ grill. Charcoal grills are not allowed.

We would like to have a list of kitchen utensils.
We would like to see a list of kitchen utensils. Please click here to see images of appliances, cooking utensils, tableware and cutlery.

Home Appliances
Microwave, rice cooker, toaster oven

Seasonings
Salt, sugar, salt and pepper, soy sauce, salad oil,

Cooking utensils
Frying pan, small pot, bowl, colander, kitchen knife, cutting board, peeler, grater, ladle, wine opener, spatula, tongs, chopsticks, scissors, etc.

Drinking Coffee
Coffee mill and coffee set are available.

Tableware and cutlery
Chopsticks, cutlery, glasses, wine glasses, mugs, large and small plates, bowls, tea bowls

How many cups does the rice cooker cook?
4 cups.

Do you have a hot plate?
Yes, we  have a hot plate.

Do you have any pots, pans, or cassette stoves?
No. 9 earthenware pot, cassette stove, and gas cylinder are available.

Does the microwave oven have an oven function?
No, we do not have an oven function.

Do you have ice?
We do not have ice, but we do have a plastic ice machine, but it takes a long time to make ice and the amount of ice is small, so we do not need a lot of ice.
If you need a large amount of ice, please bring your own.

Can I drink the water?
Yes, you can.

<Wifi>
ID : kawazu-neue
PW : zensasahara

<Projector>
Can I connect my computer (smartphone) or Nintendo Switch to the projector?
Yes, you can connect your PC (smartphone) or Nintendo Switch to the HDMI cable provided at the facility.

Is a TV available?
No, we do not. You will be able to watch the program on the projector. No terrestrial digital broadcasting is available.

<Baths>
What is the size of the bath?
standard bath.

<Air Conditioning>
Do you have air conditioning in all rooms?
Yes, we do.

What kind of amenities are available?
We have a hair dryer, shampoo, conditioner, body soap, bath towels, face towels, toothbrushes, combs, cotton, shaving razors, etc., just like in a hotel.
Amenities are provided once regardless of the length of stay. For stays of 3 nights or more, face towels and bath towels will be provided twice.

Is toothpaste available?
Yes, we have a set of toothpaste and toothbrushes.

Are there enough slippers for the number of guests?
Yes, we have slippers for each guest.

Do you have pajamas?
No, we do not.

Do you have a washing machine and dryer?
We have a washing machine and a gas dryer. We also have laundry detergent and fabric softener.

Are there any facilities or amenities for children?
We have spoons, forks, and tableware for children.
High chairs are available depending on the dates of your stay, so please inquire.

Are fireworks allowed?
Fireworks are not allowed in our facility.
Please go to Kawazu-hama beach, which is about a 20-minute walk away, for fireworks.

Are buckets available?
We do not have buckets, so please bring your own.

<Luggage storage>
Can I leave my luggage early?
Yes, you can leave your luggage at the entrance after 11:00 AM.

Where is the nearest supermarket?
There is no supermarket near the inn. MaxValu and Super Aoki are the nearest supermarkets near Kawazu Station, which is about 5 minutes away by car.

Are there any restaurants you recommend?
(1) Ichiyama :市山(sashimi), closed on Mondays.

(2) Shokusai Uzake Yuraku:食彩旨酒 遊楽 (Izakaya/Inventive Cuisine), closed on non-scheduled holidays.

(3) Okawaya:大川屋 (eel), closed on Thursdays.

(4)Yakiniku Nakamuraya:焼肉 なかむら屋(Yakiniku), closed on Tuesdays.

<Service>
Do you offer pickup and drop-off service?
We do not provide either of them. Please use a car or public transportation.

What about towels and amenities for guests staying multiple nights?
Please refer to the "Amenities & Laundry" page.

Do you provide cleaning service during my stay?
No, we do not. However, we may be able to provide cleaning service for stays of 5 nights or more.

Can I drop off my luggage before check-in?
Yes, depending on the situation.

Can I leave my luggage after check-out?
It is possible depending on the situation.

Please read the Terms of Use.
The following is a list of points to note.

<Access and the surrounding environment>
Shopping
There are no supermarkets in the immediate vicinity of the inn. The nearest supermarkets are MaxValu and Super Aoki near Kawazu Station, about a 20-minute walk away.

Cab
Please note that the number of taxis is limited and that they are only open until 5:00 p.m.
Reservations are not available.
Please be prepared to depart and make arrangements well in advance of your departure.
Eikyo Taxi. Phone: 0558-23-2288
Izu Tokai Taxi. Phone: 0558-22-3156

Please note that we will start cleaning even if the cab is not dispatched in time for your check-out time.

During your stay..
Please clean up after yourself during your stay.
Please wash dishes and put them in the drainer basket. Please return any household items that have been rearranged to their original locations. Please put all garbage in a bag or a box and put it in one place inside the room.

Damage and defacement
If any damage or stain is found on the building, furniture, or equipment, you may be charged for the cost of the damage or stain. Please contact us if you find any damage or defacement.

Smoking
Smoking is not allowed inside the building, please smoke on the balcony or in the smoking area at the entrance. If you are found smoking inside the room, you may be charged for the cost of deodorizing and returning the room to its original state.

Insects
Insects may enter the rooms due to the natural surroundings of the facility. Vapes, insect repellents and insecticidal sprays are available for your use. Please note that no refunds will be made in the event that insects are found.

Noise
Our inn is located in a quiet villa area, and loud noises can be heard outdoors. Some of our guests are causing a serious noise nuisance to the neighborhood. Please be especially careful of the following behaviors.
If the level of noise is too severe, we may ask you to leave the room forcibly. Use of speakers and conversation is not a problem as long as it is within the bounds of common sense.
We ask for your understanding and cooperation in order to make everyone's stay pleasant.

Separation of garbage
Please sort garbage into 4 categories: burnable garbage, PET bottles, cans, and bottles.

In case of injury during your stay..
We are not responsible for any injuries sustained during your stay.

Fines
Fines may be incurred for any of the following acts. Basically, there is no problem as long as you use common sense.
Please understand that this is due to the fact that there are some guests with bad manners.

1. If the actual number of guests is different from the reserved number

Basically, an additional charge is required to add the number of guests.
Please contact us for more information. If the actual number of guests differs from the number reserved, you will be charged for the additional guests and may be charged 1.5 times the accommodation fee. Please be sure to notify us of any changes.
*We have security cameras installed outside.

2. If the room is extremely dirty

If you vomit, spill a drink, or smoke in the room, we may charge you a cleaning fee depending on the degree of soiling.

3. In case of damage or theft

The full amount of the relevant items may be charged.

4. If there is a significant delay in check-out

5,000 yen/30 minutes may be charged.

Q: I would like to know the hospital in case of emergency.

A: Here are the hospitals and clinics you can contact in case of an emergency:

• Izu Imaihama Hospital:
  • Phone: 0558-34-1123
  • Reservation: 0120-246-789
• Kamigawazu Clinic:
  • Phone: 0558-36-8606
• Shimoda Medical Center:
  • Main Phone: 0558-38-0443
  • Representative: 0558-25-2525

Emergency Contact Information

In case of a medical emergency or fire, please call 119 for fire and ambulance services.

In case of an accident or crime, please call 110 for the police.

Address: Shizuoka Prefecture, Kamo District, Kawazu Town, Sasahara 3 KAWAZU NEUE