伊豆貸別荘

Calm villa Atami-FAQ

We have provided answers to frequently asked questions, including issues that may arise during your stay. If you have any further questions, please do not hesitate to contact us.

CHECK IN 16:00~ / CHECK OUT ~10:00

Calm Villa Atami- FAQ [Eng]

Troubles during your stay

I can't get wifi to work, is there any way to fix this?
There is a router behind the TV. Please unplug the power cord from the wall, wait about 10 seconds, and then plug it back in.
If the problem persists, please send us a photo message so that we can check the status of the blinking lamp.

I cannot get hot water. What should I do?
The method of handling the problem varies depending on the situation.

- If there is no hot water from the beginning
Is the switch on the water heater turned on?

 

- If the unit was working at the beginning but stopped working in the middle of the day
Please follow the instructions here to restore the safety device.

What should I do if the power goes out?
There is a breaker in the washroom. If there is a breaker that is turned off, turn it back on.

<Its location> 

Reservation Change

Is early check-in/late check-out available? If so, is there an additional charge?
Due to the reservation with other guests, we will make a decision around 5:00 p.m. on the day before or 12:00 p.m. on the day of the check-in/check-out and inform you of our decision. The additional charge for both early check-in and late check-out is 5,000 yen per hour.

Can I change my itinerary?
Yes, you can change the date of your stay, but you will be charged the cancellation fee according to the cancellation policy if the period for which the cancellation policy is applicable has been reached.Please check the details of the cancellation policy on the reservation website.

How late can I change the number of people in my party?
Changes in the number of persons can be made by the day before the stay.
Please note that if the number of guests decreases on the day of your stay, no reduction will be made.
Basically, an additional fee will be charged for any additional guests.

What is the maximum number of guests?
The maximum number of guests is 10. The bedding is as described in the Bedrooms and Floor Plans section, but if you prefer, you can stay in the room with the usual additional charge. Please contact us by e-mail or message.

Entry/Parking/Access

<How to enter the room>
Please check in unattended by obtaining your PIN from the check-in form that will be sent to you 3 days prior to your stay. Please contact us if the check-in form fails to send as some terminals may not be able to send it properly.

<Parking and Access to the property>
On-site: Parking space for 2 cars available. The parking lot is located 30 meters before the stairs down to the inn, on the left side.

② Go down the hill for about 30 meters.

③There is the sign. Please down the stairs.

④ Our property is here.

Offsite: Off-street parking is allowed for up to 2 cars. Please park at the end of the red frame side of the photo so as not to disturb passersby.

<Access>
Please be sure to use Google Map to get to the property, as the address does not give the exact location.

Address:1045-45 Kamitaga, Atami,Shizuoka
Google Map

Are cabs available?
Yes, taxis are available. However, cabs are always in short supply in Atami City, so we recommend that you make a reservation at least one day in advance.
If a cab cannot be dispatched by check-out time, our cleaning staff may still be able to enter your room.

Where is the nearest train station?
Izu-Taga Station.

Can I walk to the inn from the station?
It is quite far on foot, so we recommend that you take a bus or a cab.

Access by bus
There is a bus stop called "Asahi-oka" near the intersection of Atami Plum Garden Entrance, about 10 minutes walk from the inn. 4 buses a day stop at the bus stop and take you to Atami Station.

Are cabs available?
Yes, taxis are available. However, cabs are always in short supply in Atami City, so we recommend that you make a reservation at least one day in advance. When making arrangements with a cab company, please provide them with the address of the inn and they will be able to dispatch a cab.

The following cab companies can dispatch cabs.

  • Ogata Taxi 0557-82-5444
  • Atami Daiichi Kotsu 0557-82-3101
  • Kaeru Taxi 0557-82-7057

Please tell me about your cab dispatch service.
We provide a cab dispatch service for those who have difficulty booking a cab in Japanese. If you would like to use this service, please contact us by 4:00 p.m. the day before the day you would like the taxi dispatched, and inform us of the time, number of passengers, and destination. Please note that cabs are in short supply in Atami City, and if the above time is exceeded, there is a high possibility that the desired reservation will not be made, so please be sure to contact us by this time.

Staying with Your Dog

Dog Run
We have a 50-square-meter natural grass dog run with a grassed area. The dog run is completely private, so you and your guests can enjoy it without worrying about your surroundings.

Are there any areas that are off-limits?
Only the 2nd floor is off-limits. Other than that, you and your dog are welcome to spend time anywhere on the premises. We ask that you please be considerate of roughhousing, such as by using manners pants. Please contact us in case of any misbehavior.

Number of dogs and breed restrictions
There is no limit on the number of dogs, but there is an additional fee of 2,500 yen per dog for the third dog. Please note that extra large dogs are available upon request.

Please tell us about the dog run.
The height of the dog run fence is about 120cm.

Amenities at the facility
Pet sheets / Toilets / Pet diapers / Pet bowls / Pet fences

What do you need to bring?
Leashes, playthings, crates ( 60cm x 180cm pet fence is provided.)

Bedrooms & Floor Plans

What is the layout of the rooms?
The layout of our inn is a 2-story building with 4 bedrooms.
1F Living room, dining room, kitchen, Japanese-style room, bath (hot spring), toilet
2F 3 Western-style rooms and toilet

What type of beds are in the bedrooms?
1F Japanese-style room 3 sets of futon
2F Bedroom 1 :  Queen bed x 1
2F Bedroom2 : Semi-double bed x 2
2F Bedroom3 : Single bed x 2

BBQ

What is your BBQ policy?
Charcoal grills are available. Please bring your own charcoal.
You can enjoy BBQ from 9:00 to 21:00.
There is a roof, so it is not available on rainy days.

Usage fee
1,500 yen per stay
Please pay using the QR code on site.

Items available at the facility
Nets, igniters, Chuckerman, tongs

Items you need to prepare
Charcoal, food, sauce, skewers (if necessary), gloves, etc.

To prevent fires, please refrain from bringing in or using charcoal grills. However, tarps may be brought in.
*Tarp use is not permitted in the event of rain, as there is no roof. Please be punctual.

Do I need to make a reservation or pay in advance for BBQ use?
No advance reservations are required. Please pay by credit card using the QR code provided at the facility.

Kitchen

I would like to see a list of kitchenware items.
Please see below. Please click here to view images of appliances, cookware, dishes and cutlery.

Home Appliances
Microwave, rice cooker, toaster oven, coffee set

Seasonings
Salt, sugar, salt and pepper, soy sauce, salad oil

Cooking utensils
Frying pan, pot, kettle, microwave, toaster, kitchen knife, cutting board, bowl, colander, peeler, grater, wine opener, ladle, spatula, tongs, chopsticks, scissors, etc. are available.

How many cups of rice does the rice cooker cook?
5 cups.

Are hot plates available?
No, we do not have hot plates.

Do you have pots, pans, and cassette stoves?
No. 9 earthenware pot, cassette stove, and gas cylinder are available.

Does the microwave oven have an oven function?
The microwave oven located under the gas stove in the kitchen has an oven function.

Do you have ice?
We do not have ice, but it takes time to make ice.
If you need a lot of ice, please bring your own.

Is the water drinkable?
Yes, you can.

Facilities (Wifi, projector, bath, etc.)

<Wifi>
ID : CALM VILLA ATAMI
PW : 11223344
The speed is about 100-200Mbps.

<TV related>
Is there a TV? (*As of July, it is out of order and is being removed.)
Yes, there is. The 50-inch TV in the living room is equipped with terrestrial broadcasting, Netflix, Prime Video, Youtube, etc. If you wish to watch paid content, you cannot do so with our account. If you wish to watch paid content, please prepare a paid account as it is not available with our account. If you wish to project your own content, please bring a 3m HDMI cable for connection. Please replace the fireTV stick with a fireTV stick with an HDMI port. Please return the cable to its original position after use.

<Bath>
It is a hot spring. The bath is large enough for two to three people to bathe at the same time.

<Air Conditioning>
Do you have air conditioning in all rooms?
Yes, we do.

Amenities & Laundry

What amenities are available?
The following amenities are available. Amenities are provided for one stay regardless of the number of nights. Face towels and bath towels are provided twice for stays of 3 nights or more. We have a washing machine and a dryer, so please make use of them.

Do you have toothpaste?
Yes, we have a set of toothpaste and toothbrush.

Are there enough slippers for the number of guests?
Yes, we have slippers for each guest.

Do you have pajamas?
No, we do not.

Are there any facilities or amenities for children?
We have spoons, forks, and tableware for children.
We can also provide high chairs for children depending on the dates of your stay.

Do you have a washing machine and dryer?
We have a washing machine and a gas dryer. We also have laundry detergent and fabric softener.

Fireworks

Are fireworks allowed?
Fireworks are strictly prohibited.
However, fireworks are permitted at Nagahama Seaside Park, which is 7 minutes away by car, as long as they are non-sounding.

Can I see fireworks from your facility?
Generally, fireworks are not visible from the facility.

Do you have buckets?
No, we do not have buckets, so please bring your own.

Shopping ・Meals / Services

<Shopping and Meals>
Is it possible to have meals delivered?
There are very few stores that can deliver meals. We have confirmed that Pizza is the only restaurant that can deliver.

Do you have any restaurant recommendations?
Please click here for restaurant information.

Where is the nearest supermarket/convenience store?
There is a MaxValu about 10 minutes away by car, and a convenience store about 5 minutes away by car.

<Service>
Pickup and drop-off service is available?
Can you provide pick-up service?
We do not provide pick-up nor drop-off service. Please use a car or public transportation.

What about towels and other amenities for guests staying multiple nights?
Please refer to the "Amenities & Laundry" page.

Do you provide cleaning service during my stay?
No, we do not. However, we may be able to provide cleaning service for stays of 5 nights or more.

Can I drop off my luggage before check-in?
Yes, depending on the situation.

Can I leave my luggage after check-out?
Yes, depending on the situation.

Notes

Please read the Terms of Use.

The following is a list of important points to keep in mind.

<Access and the surrounding environment>

Shopping
There are no supermarkets within walking distance. There is a Maxvalu Atami store about 15 minutes away by car.

Cab
Cabs are scarce in Atami City, so it is recommended to make a reservation the day before. Please note that we will start cleaning even if the cab is not dispatched in time for your check-out time.

During your stay
Please clean up after yourself during your stay.
Please wash dishes and put them in the drainer basket. Please return any household items that have been rearranged to their original locations. Please put all garbage in a bag or box and put it in one place inside the house.

Damage and defacement
If any damage or defacement is found to the building, furniture, or equipment, you may be charged for the damage or defacement. Please contact us if you find any damage or defacement.

Smoking
Smoking is not allowed inside the building, please smoke on the balcony or in the smoking area at the entrance. If you are found smoking inside the room, you may be charged for the cost of deodorizing and returning the room to its original state.

Insects
Insects may enter the rooms due to the natural surroundings of the facility. Vapes, insect repellents, insecticidal sprays, and mosquito coils (summer only) are available for your use. Please note that no refunds will be made in the event that insects are found.
Please be sure to use mosquito coils in the correct manner, as placing them directly on the floor may cause the floor to burn, or in the worst case, cause a fire.

Noise
Our inn is located in a quiet villa area, and loud noises can be heard outdoors. Some of our guests are causing a serious noise nuisance to the neighborhood. Please be especially careful of the following behaviors.
If the level of noise is too severe, we may ask you to leave the room forcibly. Use of speakers and conversation is not a problem as long as it is within the bounds of common sense.
We ask for your understanding and cooperation in order to make everyone's stay pleasant.

Separation of garbage
Please sort garbage into 4 categories: burnable garbage, PET bottles, cans, and bottles.

In case of injury during your stay
We are not responsible for any injuries sustained during your stay.

Fines
Fines may be incurred for any of the following acts. Basically, there is no problem as long as you use common sense.
Please understand that this is due to the fact that there are some guests with bad manners.

1. If the actual number of guests is different from the reserved number

Basically, an additional charge is required to add the number of guests.
Please contact us for more information. If the actual number of guests differs from the number reserved, you will be charged for the additional guests and may be charged 1.5 times the accommodation fee. Please be sure to notify us of any changes.
*We have security cameras installed outside.

2. If the room is extremely dirty

If you vomit, spill a drink, or smoke in the room, we may charge you a cleaning fee depending on the degree of soiling.

3. In case of damage or theft

The full amount of the relevant items may be charged.

If there is a significant delay in check-out, we may charge 5,000 yen/30 minutes.

I would like to know where I can go to in case of emergency.
Please use the list below to help you find a good hospital nearby.

・International University of Health and Welfare, Atami Hospital
0557-81-9171

・Suzuki Clinic
0557-81-2632

・Atami Yuzu Clinic
0557-86-0932

<Emergency and Fire>
119 (fire and emergency services)

<For accident cases>
Call 110 (police)

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