伊豆貸別荘

cocotier-FAQ[Eng]

We have provided answers to frequently asked questions, including issues that may arise during your stay. If you have any further questions, please do not hesitate to contact us.

CHECK IN 16:00~ / CHECK OUT ~10:00

cocotier Eng

Problems during your stay

I'm having trouble with my Wifi...any ideas on how to fix this?
There is a router and a modem behind the TV. Please unplug both of them. After that, please turn on the modem (the black one), and after 5 minutes, please turn on the router (the white one).
If this does not solve the problem, there is a possibility that the cable is not plugged in properly.
If none of the above solutions work, please send us a picture of your modem and router lamps so we can check their status.

The hot water is not working. What should I do?
The solution depends on the situation.

- If there is no hot water in the kitchen or shower
Is the water heater switch turned on?

- If the hot water started coming out but stopped halfway through
There is a possibility that the safety device has been activated due to prolonged use of the hot water heater.
Please follow the instructions here restore the safety device.

What should I do if the power goes out?
Please check the breaker in the bathroom, and turn on the breaker if it is turned off.

What should I do if the BBQ grill does not catch fire?
Please check the following in order from the top.

1.Check the gas cassette.
Please check if the cassette gas is inserted all the way to the back.Check the knob.

2.When you turn the knob, the ignition switch should be pressed. If not, the ignition switch may be defective.
If you can hear it, please try to operate the ignition switch while turning the knob slowly. (Allow a little gas to accumulate before operating the switch.)

3. Ignition with a Chuckerman
The ignition part may not be working properly for some reason.

We apologize for the inconvenience, but please try this method. Please do not use a cardboard box or something similar to cover the inside of the switch before starting the ignition, as the switch may be filled with gas.

Reservation Changes

Is early check-in/late check-out available? If so, is there an additional charge?
Due to the reservation with other guests, we will make a decision around 5:00 p.m. on the day before or 12:00 p.m. on the day of the check-in/check-out and inform you of our decision.
The additional charge for both early check-in and late check-out is 2,000 yen per hour.

Can I change my itinerary?
Yes, you can change the date of your stay, but you will be charged the cancellation fee according to the cancellation policy if the period for which the cancellation policy is applicable has been reached.
Please check the details of the cancellation policy on the reservation website.

How long can I change the number of people in my party?
You can change the number of people in your party up to the day before.

Is it possible to stay in a room with more than the maximum number of guests?
The maximum number of guests is 6.The bedding is as described in the "Bedrooms and Floor Plans" section, but if you still wish to stay, you can do so by paying the usual additional fee. Please contact us by e-mail or message.

Entering/Parking/Access

<How to enter>
Please check in unattended by obtaining your PIN from the check-in form that will be sent to you 3 days prior to your stay. Please contact us if the check-in form fails to be sent as some terminals may not be able to send it properly.

<Parking lot>
There is one parking space on the premises and another nearby.

<Access>
Please be sure to use Google Map to get to the property, as the address does not give the exact location.

Address:982-117tada,nirayamashi
Google Map

Are there any taxis?
Cabs are always in short supply, so it is recommended to make reservations at least one day in advance.

Where is the nearest station?
It takes about 15 minutes by car to the nearest station, "Nirayama Station".

Bedrooms & Floor Plans

Please let me know the layout of the room.
The layout is 2LDK.
1F Western-style room
2F Living/dining room, Japanese-style room, kitchen, bath, toilet

Please let us know the bedding in each bedroom.
1F Western-style room → 2 single beds
2F Japanese-style room → 4 sets of futons

BBQ

Please tell me about BBQ.
You can use IWATANI's gas grill.
You can enjoy BBQ from 9:00 to 21:00.Please be punctual.
There is no roof, so it is not available on rainy days.

Fee
1,500 yen per use
Please pay using the QR code on site. Reservations are not required.

Items available at the facility
Chakkaman and tongs

Items you need to prepare
Gas cylinder (*), ingredients, sauce, skewers (if necessary), gloves, etc.
Gas cylinders are not made by IWATANI and can be used at home.

*For fire prevention, please refrain from bringing in or using charcoal grills.
In case of rain, you may bring your own tarp.

Do I need to make a reservation or pay in advance for BBQ use?
No advance reservations are required. Please pay by credit card using the QR code provided at the facility.

What should I do if the BBQ grill does not catch fire?
Please check the following in order from the top.

1.Check the gas cassette.
Please check if the cassette gas is inserted all the way to the back.Check the knob.

2.When you turn the knob, the ignition switch should be pressed. If not, the ignition switch may be defective.
If you can hear it, please try to operate the ignition switch while turning the knob slowly. (Allow a little gas to accumulate before operating the switch.)

3. Ignition with a Chuckerman
The ignition part may not be working properly for some reason.We apologize for the inconvenience, but please try this method. Please do not use a cardboard box or something similar to cover the inside of the switch before starting the ignition, as the switch may be filled with gas.

Kitchen

I would like to see a list of kitchenware items.
Please see below. Please click here to view images of appliances, cookware, dishes and cutlery.

Home Appliances
Microwave,  toaster oven

Seasonings
Salt, sugar, salt and pepper, soy sauce, salad oil

Cooking utensils
Frying pan, pot, kettle, microwave, toaster, kitchen knife, cutting board, bowl, colander, peeler, grater, wine opener, ladle, spatula, tongs, chopsticks, scissors, etc. are available.

Do you have a rice cooker?
No, we do not.

Do you have hot plates?
No, we do not have hot plates.

Do you have pots, pans, or cassette stoves?
No, we do not.

Does the microwave oven have an oven function?
No, it does not have an oven function.

Do you have ice?
We do not have ice, but we do have a plastic ice machine, but it takes a long time to make ice and the amount of ice is small, so we do not need a lot of ice.
If you need a large amount of ice, please bring your own.

Can I drink the water?
Yes, you can.

Facilities (Wifi, projector, bath, etc.)

<Wifi >
SSID:COCOTIER
PASS:11223344
The Wi-Fi environment is good, with measured speeds of 300M to 500M.

<TV>
Is there a TV?

Yes, you can enjoy terrestrial TV.
We also have an Amazon Firestick installed so you can watch Amazon Primevideo and Youtube.

<Bathroom>
What is the size of the bath?
The size of the bath is about the size of an average home bath.

<Air Conditioning>
Are all rooms air-conditioned?
Yes, we do.

Amenities & Laundry

What amenities are available?
The following amenities are available. Amenities are provided for one stay regardless of the number of nights. Face towels and bath towels are provided twice for stays of 3 nights or more. Please make use of the washing machine available.

Bathroom
Shampoo, conditioner, body soap, and facial cleansing foam are available.

Changing Room
Bath towels, face towels, hair dryers, toothbrushes, combs, cotton, razors, and body towels are available.

Is toothpaste available?
Yes, we have toothpaste that comes in a set with a toothbrush.

Are there enough slippers for the number of guests?
Yes, we have slippers for the number of guests.

Do you have pajamas?
No, we do not.

Do you have a washing machine and dryer?
We have a washing machine. We also have laundry detergent and fabric softener.

Are there any facilities or amenities for children?
We have spoons, forks, and tableware for children.
High chairs are available depending on the dates of your stay, so please inquire.

Fireworks

Are fireworks allowed?
Fireworks are strictly prohibited.

Shopping ・Meals / Services

<Shopping and Meals>
Is it possible to have meals delivered?
We do not have a restaurant that can accommodate this service.

Where is the nearest supermarket/convenience store?
There is a Maxvalu about 10 minutes away by car.

<Service>
Do you provide pick-up service?
We do not provide pick-up service. Please use a car or public transportation.

How are towels and amenities provided for guests staying for consecutive nights?
Please refer to the "Amenities & Laundry" page.

Do you provide cleaning service during my stay?
No, we do not. However, we may be able to provide cleaning service for stays of 5 nights or more.

Can I drop off my luggage before check-in?
Yes, depending on the situation.

Can I leave my luggage after check-out?
It is possible depending on the situation.

Notes

Please read the following terms and conditions carefully.

Terms of Use

Please read the following terms and conditions carefully.

<Access and the surrounding environment>

Shopping
Please refer to the "Shopping, Meals, and Services" section for details.

Cabs
Due to the shortage of cabs, we recommend that you make a reservation the day before. Please note that we will start cleaning even if the cab is not dispatched in time for check-out time.

<During your stay>

Dog's barking.
The house in the back is a dog breeder's house. They often bark during the daytime.
At night it is relatively quiet, but please understand that barking may occur.

About the signal
The signal is not good. Depending on the model, there is a possibility of being out of range.

Cleaning up during your stay
Please clean up after yourself during your stay.
Please wash dishes and put them in the drainer basket. Please return any household items that have been rearranged to their original locations. Please put all garbage in a bag or box and put it in one place inside the house.

Damage and defacement
If any damage or defacement is found to the building, furniture, or equipment, you may be charged for the damage or defacement. Please contact us if you find any damage or defacement.

Smoking
Smoking is not allowed inside the building, please smoke on the balcony or in the smoking area at the entrance. If you are found smoking inside the room, you may be charged for the cost of deodorizing and returning the room to its original state.

Insects
Insects may enter the rooms due to the natural surroundings of the facility. Vapes, mosquito coils, insect repellents, and insecticidal sprays are available for your use. Please note that no refunds will be made in the event that insects are found.

Please be sure to use mosquito coils in the correct manner, as placing them directly on the floor may cause the floor to burn, or in the worst case, cause a fire.

Noise
Our inn is located in a quiet villa area, and loud noises can be heard outdoors. Some of our guests are causing a serious noise nuisance to the neighborhood. Please be especially careful of the following behaviors.
If the level of noise is too severe, we may ask you to leave the room forcibly. Use of speakers and conversation is not a problem as long as it is within the bounds of common sense.
We ask for your understanding and cooperation in order to make everyone's stay pleasant.

Separation of garbage
Please sort garbage into 4 categories: burnable garbage, PET bottles, cans, and bottles.

In case of injury during your stay
We are not responsible for any injuries sustained during your stay.

Fines
Fines may be incurred for any of the following acts. Basically, there is no problem as long as you use common sense.
Please understand that this is due to the fact that there are some guests with bad manners.

1. If the actual number of guests is different from the reserved number

Basically, an additional charge is required to add the number of guests.
Please contact us for more information. If the actual number of guests differs from the number reserved, you will be charged for the additional guests and may be charged 1.5 times the accommodation fee. Please be sure to inform us of any changes.
*We have security cameras installed outside.

2. If the room is extremely dirty
If you vomit, spill a drink, or smoke in the room, we may charge you a cleaning fee depending on the degree of soiling.

3. In case of damage or theft
The full amount of the relevant items may be charged.

4.If there is a significant delay in check-out, we may charge 5,000 yen/30 minutes.

I would like to know where to go in case of emergency.

Ito Municipal Hospital
0557-37-2626

Emergency and Fire
119 (fire and emergency services)

Accidental Incident
Call 110 (police)

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