PINE CONE BASE FAQ

I️ don't have hot water. What should I do?
The method of response will vary depending on the situation.

If there is no hot water from the hot water/shower in the kitchen
Please check if the water heater is switched on.

If hot water was running but stopped halfway through
Safety devices may have been activated due to prolonged use.
Thank you for your time,this way (direction close to the speaker or towards the speaker)Please follow the guidance in the following section for restoration work.

What should I do if I️ lose power?
There is a possibility that the usage has been overloaded. Please check the breakers in your dog's room and turn on any breakers that are turned off.

Is early check-in/late check-out available? If so, is there an additional charge?
Due to the reservation with other customers, we will make a decision at 5:00 p.m. on the day before or at 12:00 p.m. on the day of the reservation and notify the customer of our decision.
Additional charge for both early check-in and late check-out is 3500 per hourwill be charged.

Can I change the dates?
It is possible to change the date, but if the period deserving of the cancellation policy is reached, the cancellation fee will be charged as per the cancellation policy. Please refer to the cancellation policy details on the reservation website.

How long can I change the number of people in my group?
Changes in the number of persons can be made up to the day before the stay, both in terms of increase and decrease. Please note that if the number of guests decreases on the day of your stay, no reduction will be made.
*Different rates are set for different days, and in some cases, a reduction cannot be made even if the number of people decreases. Please contact us for details.
Basically, an additional fee will be charged for additional people. Even in the case of temporary use of the facilities without overnight stay, such as BBQ only, an additional fee will be charged as usual.

We have more than the maximum number of guests.
The maximum number of guests is 7. Bedding is as listed in the Bedrooms and Floor Plans section, but if you would still like to stay in the room, you can do so for the usual additional fee. Please contact us by e-mail or message.

Dog Run
We have a woodchip dock run available. It is completely reserved for the guests, so you can enjoy it without worrying about your surroundings. The height of the dog run fence is 120 cm.

Are there any off-limits areas?
No special requirements. You are welcome to bring your dog anywhere on the premises. Please be considerate of roughhousing by using a pair of pants. Please contact us in case of any misbehavior.

What are the fees?
Up to two dogs are included in the room rate. From the third dogA fee of 2,000 yen per dog per night will be charged.

Limitations on the number of dogs and breeds
There is no limit on the number of dogs. Please consult with us for very large dogs.

Amenities at the facility
Pet sheets / Toilets / Pet diapers / Pet bowls / Crate (2 sizes available)

Available check-in times are16:00~22:00.22:00We will not be able to handle any problems related to check-in after 22:00.

How to enter
You are required to check in unattended by obtaining your PIN from the check-in form that will be sent to you 3 days prior to your stay. Please contact us if the check-in form fails to send as some terminals may not be able to send it properly.

Parking lot
Two cars can be parked in the on-site parking space.
Parking on the street is prohibited as it may be removed due to neighborhood notification.

Access
Since the address does not give the exact location, be sure to Google Map to come to our office.

Address: 1083-41 Hachimano, Ito-shi, Shizuoka, 413-0232

Is there a cab service?
Yes, there are. Due to the constant shortage of cabs, we recommend making reservations at least one week to three days in advance of your visit.
Please note that if a cab cannot be dispatched by the check-out time, our cleaning staff may still enter the room.
Cabs are available at the cherry tree-lined entrance of Izu-Kogen Station, so there is no need to make a reservation for a cab to the inn.

Izu Kotsu
0120364692
Izu Tokai Taxi (Reservations not accepted)
0557530776

What is the nearest train station?
The nearest "Jogasaki Kaigan Station" is about 5 minutes away by car.

From the station to the innCan I get there on foot?
It is a 15-minute walk, so it is not impossible to walk, but a cab is recommended.

What is the layout of the rooms?
The floor plan is 3LDK (living/dining room, kitchen, bedrooms (Western-style room, Japanese-style room, Japanese-style room), bath, toilet).

What is the bedding in each bedroom?
Western-style room 1 → 1 double bed
Western-style room 2 -> 2 semi-single beds
Japanese-style room → 4 futons

Double beds are designed for two people.

You can enjoy BBQ on IWATANI's gas grill. Please be punctual between 9:00 and 21:00. No advance reservation is required.
*Because there is no roof, BBQ is not available in the event of rain. However, if you bring your own tarp, you can use it.

Fees】】 【Usage Fees
1,500 yen/stay

【usage rules】
Please scan the QR code placed on site and pay by credit card.
Please unlock the BBQ box and use the equipment with the PIN code displayed after payment.

【What's at the facility】
Chuckerman tongs

【What you need to prepare】
Gas cylinder*, ingredients, sauce, skewers (if necessary),cotton gloves (lessening the significance or value of the previous word) the likes of
Gas cylinders are not made by IWATANI and can be used at home.
*To prevent fires, please do not bring or use charcoal grills.

【Cleanup】
No cleaning of the BBQ grill is required. Please wash dishes after use and separate trash and dispose of it separately in the kitchen trash can.
Please do not leave food outside to prevent birds and animals from destroying it.

What should I do if I can't get my BBQ grill to light?
Please review the following in order from top to bottom.

1. Confirmation of cassette gas
Check that the cassette gas is inserted all the way to the back.

2. Confirmation of knobs
Turning the knob should press the ignition switch, do you hear a click? If you hear it, try turning the knob slowly to activate the ignition switch. (Allow a little gas to build up before operating the switch.)
If you do not hear it, try the following 3. as the ignition switch may be defective.

3. Ignition with Chuckerman
The ignition unit may not be working properly for some reason.
Thank you for your time,This wayPlease try the following. Since the gas may be filled with gas, please elevate the inside with a piece of cardboard or similar material before carrying out the procedure.

I would like to see a list of kitchenware.
As follows.this way (direction close to the speaker or towards the speaker)You can see more images of appliances, cookware, tableware and cutlery.

consumer electronics
Microwave Oven (No oven functionRice cooker (3-cup rice cooker), toaster oven

seasoning
Salt, sugar, salt and pepper, soy sauce, salad oil

cookware
Frying pan, pot, kettle, microwave, toaster, kitchen knife, cutting board, bowl, colander, peeler, grater, wine opener, ladle, spatula, tongs, chopsticks, scissors, etc. are available.

Do you have a hot plate?
No hot plate.

Are pots, pans, and cassette stoves available?
Not provided.

Do you have ice?
If ice is required, please prepare it yourself.

Can I drink the water?
Drink.

Wifi ]
ID :PINE CONE BASE
PW : 11223344

If Wifi is not available
There is a router/modem in the 2nd bedroom on the 2nd floor. Please unplug the power from both. After that, please turn on the power from the modem (the black machine), and after 5 minutes, please turn on the router (the white machine).
If this does not solve the problem, please check that the cable is not firmly plugged in somewhere.
If none of these methods solve the problem, please send us a picture via message so we can check the status of the modem and router lights.

Projector / TV related
I don't know how to operate the projector equipment.
Detailed operating instructions are provided in the black booklet inside the facility.

Can I connect my PC (smartphone) or Nintendo Switch to the projector for projection?
An HDMI cable is required for connection to other devices. The facility does not provide HDMI cables, so if you need one, please bring your own HDMI cable approximately 3 meters long.

Do you have a TV?
No, there is not. You can enjoy Prime Video, Youtube, etc. on a 100-inch screen. Please note that terrestrial digital broadcasting is not available.

[Bath].
How big is the bath?
This is the size of a typical household bath.

Air conditioner
Are all rooms air-conditioned?
Yes, there is.

What amenities are available?
The following amenities are available. Amenities are provided for one stay regardless of the number of nights. Face towels and bath towels are provided twice for stays of 3 nights or more. Please make use of the washing machine and dryer.

■Bathroom
Shampoo, conditioner, body soap, facial cleansing foam

■Dressing room
Bath towel, face towel, hair dryer, toothbrush, comb, cotton, razor, body towel

Is there a toothpaste?
There is a toothbrush and a set of toothbrushes.

Do you have enough slippers for the number of people?
We have enough for the number of people.

Do you have pajamas?
No, there is not.

Are there washing machines and dryers?
Washing machines and electric dryers are available. Laundry detergent and fabric softener are also available.

Are there any facilities or amenities for children?
Spoons and forks, tableware, for children are provided.
High chairs can be prepared for some dates, please inquire.

Can I have fireworks?
Fireworks are totally prohibited.
Non-sounding fireworks are permitted at Akazawa Beach, a 15-minute drive away, so please enjoy them there.

Do you have a bucket?
No. Please prepare if necessary.

Shopping and Dining
Can you deliver meals?
There are very few stores that can handle this. The only ones we have been able to confirm areAma-no-Isohime no Isohoto (The Seaside Flute of the Diving Woman)(sushi) only.

Where is the nearest supermarket/convenience store?
About a 15-minute walk away.Tokyu StoreThere is a about 7 minutes from there.Lawson.There are
It is also about a 5-minute drive toMaxValuand supermarkets that carry local produce.supernayaThere are

Service
Can you provide transportation?
As this is an unmanned facility, transportation is not provided. Please use your car or public transportation.

What about towels and amenities for consecutive nights?
Listed in Amenities & Laundry.

Do you provide cleaning services during my stay?
No, but we may be able to accommodate you for 5 nights or more, so please contact us by message.

Can I leave my luggage early before check-in?
It is possible depending on the situation. Please contact us by message.

Can I leave my luggage after check-out?
It is possible depending on the situation. Please contact us by message.

Please confirm the following information in advance.
Terms of Use
Pet Accompanying Pledge

Below is a list of precautions to which you should pay special attention.

Access and surroundings

Shopping
For more information, please refer to the Shopping and Meals/Services section.

Cab
Due to the shortage of cabs, it is recommended to make reservations at least one week to three days in advance. Please note that we will start cleaning even if the cab is not dispatched in time for check-out time.

[about his stay].
Cleaning up during your stay
Please wash dishes and put them in the drainer. BBQ sets do not need to be cleaned. Please put all garbage in a bag or box and put it in one place inside the house.

Damage or defacement
If any damage or stain is found on the building, furniture, or equipment, you may be charged for the cost. Please contact us if you find any damage or defacement.

Cigarettes
Smoking is completely prohibited indoors; please smoke on the balcony or in the smoking area at the entrance. If smoking is found inside the room, you may be charged for the cost of deodorizing and returning the room to its original state.

... worm (used figuratively as a term of abuse)
Because the facility is surrounded by nature, insects may come indoors. Vapes, mosquito coils (only from March to October), and insecticidal sprays are available for your use. Please note that no refunds will be made in the event that insects are found. Please be sure to use mosquito coils in the correct manner, as placing them directly on the floor may cause the floor to burn, or in the worst case, cause a fire.

Noise
Our inn is located in a quiet villa area, and loud noises can be heard outdoors. Some guests are causing a serious noise nuisance to the neighborhood.
If the level of disturbance is too severe, you may be asked to leave the room forcibly. There is no problem with the use of speakers or conversation as long as it is within the bounds of common sense.
We appreciate your understanding and cooperation in order to make everyone's stay pleasant.

Garbage separation
Please sort into 4 categories: burnable trash/ PET bottles/cans/bottles.

If you are injured during your stay
The inn is not responsible for any injuries sustained during your stay.

About fines
Any of the following actions may result in a fine. Please use common sense.
Please understand that we have made this statement due to the bad manners of some of our guests.

1. In the event that the actual number of guests differs from the reserved number of guests

Basically, an additional fee is required for additional people.
If the actual number of guests differs from the number reserved, you will be charged for the additional guests and may be charged 1.5 times the accommodation fee. Please be sure to notify us of any changes.
*Security cameras are installed outside.

2. If the room is extremely dirty

If vomiting, spilled drinks, or smoking in the room are found, a cleaning fee may be charged depending on the degree of soiling.

3. In case of damage or theft

You may be charged the full amount of the applicable item(s).

4. 5,000 yen/30 minutes may be charged for a significant delay in check-out time.

interpoint (interword separation)I would like to know about emergency hospitals.

Ito Municipal Hospital
0557-37-2626

Emergency and Fire
119 (fire and emergency services)

Accident cases
110 (Police)