Garden Terrace Izu Highlands-FAQ [Eng] 

I am having trouble with my wifi.
There is a router and a modem near the counter in the dining room. Please unplug both of them. After that, please turn on the modem (the black one), and after 5 minutes, please turn on the router (the white one).
If this does not solve the problem, there is a possibility that the cable is not plugged in properly.
If none of the above solutions work, please send us a picture of your modem and router to check the status of the lamps.

I don't know how to use the projector.
You will find instructions in the black booklet in the living room of the facility.
Please refer to it first.

The hot water is not running. What should I do?
The solution depends on the situation.

- If there is no hot water in the kitchen or shower
Is the water heater switch turned on?

- If the hot water was running at first but stopped running in the middle of the day
There is a possibility that the safety device has been activated due to prolonged use of the hot water heater.
Please follow the instructions here to restore the system.

What should I do if the power goes out?
It is possible that your usage has been overloaded.Please check the breaker at the entrance and turn on the breaker if it is turned off.

Is early check-in/late check-out available? If so, is there an additional charge?
Due to the reservation with other guests, we will make a decision around 5:00 p.m. on the day before or 12:00 p.m. on the day of the check-in/check-out and inform you of our decision.
The additional charge for both early check-in and late check-out is 3500 yen per hour.

Can I change my itinerary?
Yes, you can change the date of your stay, but you will be charged the cancellation fee according to the cancellation policy if the period for which the cancellation policy is applicable has been reached.
Please check the details of the cancellation policy on the reservation website.

How late can I change the number of people in my party?
Changes in the number of persons can be made by the day before the stay.
Please note that if the number of guests decreases on the day of your stay, no reduction will be made.
Basically, an additional fee will be charged for any additional guests.

Is it possible to stay in a room with more than the maximum number of guests?
The maximum number of guests is 9. The bedding is as described in the Bedrooms and Floor Plans section, but if you still wish to stay in a room, you can do so for an additional charge as usual. Please contact us by e-mail or message.

<How to enter>
Please check in unattended by obtaining your PIN from the check-in form that will be sent to you 3 days prior to your stay. Please contact us if the check-in form fails to be sent as some terminals may not be able to send it properly.

<Parking>
There are two free parking lots on the premises.
If you have a large car, you may need to turn around when entering and exiting the parking lot.
Two Alphard-size cars can be parked in a row.

<Access>
Please be sure to use Google Map to get to the property, as the address does not give the exact location.

Address:1317−2444, Futo, Ito Shi, Shizuoka
Google Map

Are cabs available?
Yes, taxis are available. Due to a frequent shortage of taxis, we do recommend you booking 1 week to 3 days in advance. Please be aware that even if a taxi is not available by your checkout time, cleaning staff may need to enter the room.We will arrange for car dispatch on your behalf if you wish, because you need to make the reservation on calling in Japanese.

Izu Kotsu Co.
0120364692
Izu Tokai Taxi　*Reservation not possible
0557530776

Where is the nearest train station?
It takes about 13 minutes by car to the nearest station, Izu-Kogen Station.

Can I walk to the inn from the station?
It is too far to go on foot, so we recommend a cab.

Please let me know the layout of the room.
The floor plan is 4LDK.
1F kitchen, living/dining room, Japanese-style room, washroom, toilet, bath
2F 3 western style rooms, toilet

Please let us know the bedding in each bedroom.
2F bedroom 1 => Queen bed
2F bedroom 2 ⇒ Double bed
2F bedroom 3 ⇒ 2 semi-double beds
1F Japanese-style room ⇒ 3 sets of futons

Please tell me about BBQ.
You can use IWATANI's gas grill.
You can enjoy BBQ from 9:00 to 21:00.Please be punctual.
There is no roof, so it is not available on rainy days.

Fee
1,500 yen per stay
Please pay using the QR code on site. Reservations are not required.

Items available at the facility
Chakkaman and tongs

Items you need to prepare
Gas cylinder (*), ingredients, sauce, skewers (if necessary), gloves, etc.
Gas cylinders are not made by IWATANI and can be used at home.

*For fire prevention, please refrain from bringing in or using charcoal grills.
In case of rain, you may bring your own tarp.

Do I need to make a reservation or pay in advance for BBQ use?
No advance reservations are required. Please pay by credit card using the QR code provided at the facility.

I would like to see a list of kitchenware items.
The following is a list of the following.

Click here to view images of appliances, cookware, dishes and cutlery.

Home Appliances
Microwave, rice cooker, toaster oven, coffee set

Seasonings
salt, sugar, salt and pepper, soy sauce, salad oil

Cooking utensils
Frying pan, pot, kettle, microwave, toaster, kitchen knife, cutting board, bowl, colander, peeler, grater, wine opener, ladle, spatula, tongs, chopsticks, scissors, etc. are available.

How many cups does the rice cooker cook?
We have a rice cooker with a capacity of 5 cups of rice.

Are hot plates available?
No, we do not have hot plates.

Do you have pots and cassette stoves?
Earthenware pots, cassette stoves, and gas cylinders are available.

Does the microwave oven have an oven function?
Yes, they do.

Do you have ice?
We do not have ice, but we do have a plastic ice machine, but it takes time to make ice.
If you need a large amount of ice, please bring your own.

Can I drink the water?
Yes, you can.

Wifi
ID :Gardenterrace
PW : 11223344

Projector / TV related
I don't know how to operate the projector equipment.
The black booklet in the facility provides detailed instructions on how to operate the projector.

Can I connect a PC (smartphone) or Nintendo Switch to the projector for projection?
An HDMI cable is required to connect other devices. We do not provide HDMI cables at our facility, so if you need one, please bring your own HDMI cable approximately 3 meters long.
If you have a smartphone, please bring a conversion cable to connect it to the HDMI.

Do you have a TV?
No, we do not have a TV. Amazon Prime Video and Youtube can be viewed on the projector. Digital terrestrial broadcasting is not available. If you wish to watch paid content, please prepare a paid account as it is not available with our account. If you wish to project your own content, please bring a 3m HDMI cable for connection. Please replace the fireTV stick with a fireTV stick with an HDMI port. Please return the cable to its original position after use.

Air Conditioning
Do you have air conditioners in all rooms?
Yes, we do.

Bath
The bath is natural hot spring water. The size of the bath is about the size of an average home bath.
Due to the long piping from the hot spring tank to the facility, it may take up to 5 minutes before the hot spring water comes out.

Are there any restrictions on the hours when the hot springs can be used?
A: Yes, there are restrictions on the hours due to the hot spring source's supply schedule.

Available Hours:

• 6:00 AM - 12:00 AM:
  • Mondays, Fridays, Saturdays, Sundays, public holidays
  • Spring break (March 25 - April 7)
  • Summer break (July 25 - August 31)
  • Year-end and New Year holidays (December 30 - January 5)
• 3:00 PM - 12:00 AM:
  • Tuesdays, Wednesdays, Thursdays

Closed for Maintenance (Regular hot water is available):

• 2nd and 4th Wednesdays
  If the following day is a public holiday, the hot springs will be available.

What amenities are available?
The following amenities are available. Amenities are provided for one stay regardless of the number of nights. Face towels and bath towels are provided twice for stays of 3 nights or more. Please make use of the washing machine and dryer available.

Bathroom
Shampoo, conditioner, body soap, and facial cleansing foam are available.

Changing Room
Bath towels, face towels, hair dryers, toothbrushes, combs, cotton, razors, and body towels are available.

Is toothpaste available?
Yes, we have toothpaste that comes in a set with a toothbrush.

Are there enough slippers for the number of guests?
Yes, we have slippers for the number of guests.

Do you have pajamas?
No, we do not.

Do you have a washing machine and dryer?
We have a washing machine and a dryer. We also have laundry detergent and fabric softener.

Are there any facilities or amenities for children?
We have spoons, forks, and tableware for children.
High chairs are available depending on the dates of your stay.

Are fireworks allowed?
Fireworks are strictly prohibited.
However, fireworks are permitted at Akazawa Beach, which is about a 15-minute drive away, as long as they are non-sounding.

Can I see fireworks from your facility?
Generally, fireworks cannot be seen from the facility.

Do you have buckets?
No, we do not have buckets, so please bring your own.

<Shopping and Meals>
Is it possible to have meals delivered?
There are very few restaurants that can provide this service. We have confirmed that Gusto Izu Kawana is the only restaurant that can deliver meals.

Where is the nearest supermarket/convenience store?
There is a supermarket, Super Nagaya, which sells local foods, about 13 minutes away by car. There is also a MaxValu about 1 minute drive from Nagaya. There is a 7-Eleven convenience store about 12 minutes away by car. Please feel free to contact us for more information.

<Service>
Do you provide pick-up service?
We do not provide pick-up service. Please use a car or public transportation.

What about towels and other amenities for guests staying for two consecutive nights?
Please refer to the "Amenities & Laundry" page.

Do you provide cleaning service during my stay?
No, we do not. However, we may be able to provide cleaning service for stays of 5 nights or more.

Can I drop off my luggage before check-in?
Yes, depending on the situation.

Can I leave my luggage after check-out?
It is possible depending on the situation.

Please read the following terms and conditions carefully.

Terms of Use

The following is a list of points of particular note that we ask you to pay attention to.

<Access and the surrounding environment>

Shopping
There are no supermarkets within walking distance. For details, please refer to the "Shopping, Meals, and Services" section.

Cab
Due to a frequent shortage of taxis, we do recommend you booking 1 week to 3 days in advance. Please be aware that even if a taxi is not available by your checkout time, cleaning staff may need to enter the room.We will arrange for car dispatch on your behalf if you wish, because you need to make the reservation on calling in Japanese.

About during your stay
Please clean up after yourself during your stay.
Please wash dishes and put them in the drainer basket. Please return any household items that have been rearranged to their original locations. Please put all garbage in a bag or box and put it in one place inside the house.

Damage and defacement
If any damage or defacement is found to the building, furniture, or equipment, you may be charged for the damage or defacement. Please contact us if you find any damage or defacement.

Smoking
Smoking is not allowed inside the building, please smoke on the balcony or in the smoking area at the entrance. If you are found smoking inside the room, you may be charged for the cost of deodorizing and returning the room to its original state.

Insects
Insects may enter the rooms due to the natural surroundings of the facility. Vapes, mosquito coils, insect repellents, and insecticidal sprays are available for your use. Please note that no refunds will be made in the event that insects are found.

Please be sure to use mosquito coils in the correct manner, as placing them directly on the floor may cause the floor to burn, or in the worst case, cause a fire.

Noise
Our inn is located in a quiet villa area, and loud noises can be heard outdoors. Some of our guests are causing a serious noise nuisance to the neighborhood. Please be especially careful of the following behaviors.
If the level of noise is too severe, we may ask you to leave the room forcibly. Use of speakers and conversation is not a problem as long as it is within the bounds of common sense.
We ask for your understanding and cooperation in order to make everyone's stay pleasant.

Separation of garbage
Please sort garbage into 4 categories: burnable garbage, PET bottles, cans, and bottles.

In case of injury during your stay
We are not responsible for any injuries sustained during your stay.

Fines
Fines may be incurred for any of the following acts. Basically, there is no problem as long as you use common sense.
Please understand that this is due to the fact that there are some guests with bad manners.

1. If the actual number of guests is different from the reserved number

Basically, an additional charge is required to add the number of guests.
Please contact us for more information. If the actual number of guests differs from the number reserved, you will be charged for the additional guests and may be charged 1.5 times the accommodation fee. Please be sure to inform us of any changes.
*We have security cameras installed outside.

2. If the room is extremely dirty

If you vomit, spill a drink, or smoke in the room, we may charge you a cleaning fee depending on the degree of soiling.

3. In case of damage or theft

The full amount of the relevant items may be charged.

If there is a significant delay in check-out, we may charge 5,000 yen/30 minutes.

I would like to know where to go in case of emergency.

Ito Municipal Hospital
0557-37-2626

Emergency and Fire
Call 119 (fire and emergency services)

Accidental Incident
Call 110 (police)