伊豆貸別荘

Keyaki-zaka [Eng]

We have provided answers to frequently asked questions, including issues that may arise during your stay. If you have any further questions, please do not hesitate to contact us.

CHECK IN 16:00~ / CHECK OUT ~10:00

Keyaki-zaka[Eng]

Troubles during your stay

I can't use the Wifi, is there any way to fix this?
There is a router and a modem near the closet in the Japanese-style room on the 2nd floor. Please unplug the power from both of them. After that, please turn on the modem (the black one), and after 5 minutes, please turn on the router (the white one).
If this does not solve the problem, there is a possibility that the cable is not plugged in properly.
If none of the above solutions work, please send us a picture of your modem and router lamps so we can check their status.

I don't know how to use the projector.
There are instructions on how to use the projector in the black booklet in the living room of the facility.
Please refer to it first.

The hot water is not working. What should I do?
The solution depends on the situation.

- If there is no hot water in the kitchen or shower
Is the water heater switch turned on?

- If the hot water was running at first but stopped running in the middle of the day
There is a possibility that the safety device has been activated due to prolonged use of the hot water heater.
Please follow the instructions here to restore the safety device.

What should I do if the power goes out?
Please check the breaker in the dining room. Please check the breakers in the dining room and turn on the breaker if it is turned off.

Reservation Change

Is early check-in/late check-out available? If so, is there an additional charge?
Due to the reservation with other guests, we will make a decision around 5:00 p.m. on the day before or 12:00 p.m. on the day of the check-in/check-out and inform you of our decision.
The additional charge for both early check-in and late check-out is 5,000 yen per hour.

Can I change my itinerary?
Yes, you can change the date of your stay, but you will be charged the cancellation fee according to the cancellation policy if the period for which the cancellation policy is applicable has been reached.
Please check the details of the cancellation policy on the reservation website.

How long can I change the number of people in my party?
You can change the number of people in your party up to the day before.

Is it possible to stay in a room with more than the maximum number of guests?
The bedding is as described in the "Bedrooms and Floor Plans" section, but if you still wish to stay, you can do so by paying the usual additional fee. Please contact us by e-mail or message.

What is the maximum number of guests?
The maximum number of guests is 14. The bedding is as described in the Bedrooms and Floor Plans section, but if you still wish to stay in a room, you can do so for an additional charge as usual. Please contact us by e-mail or message.

Entry/Parking/Access

<How to enter>
Please check in unattended by obtaining your PIN from the check-in form that will be sent to you 3 days prior to your stay. Please contact us if the check-in form fails to be sent as some terminals may not be able to send it properly.

<Parking>
There are parking spaces for up to 8 cars on the premises. Both the left and right parking spaces in the image below are available.

<Access>
Please be sure to use Google Map to get to the property, as the address does not give the exact location.

Address:615−149, Totari, Ito, Shizuoka
Google Map

Turn at the Umenokidaira traffic light onRoute 135, follow the road, and the property is on the left just past the"Tenpura Amami" sign.

Are cabs available?
Yes, taxis are available. Cabs are always in short supply, so we recommend that you make reservations at least one day in advance of your arrival.
If a cab cannot be dispatched by check-out time, our cleaning staff may still be able to enter the room.

Izu Kotsu Co.
0120364692
Izu Tokai Taxi
0557530776

Where is the nearest train station?
It takes about 15 minutes by car to the nearest station, Izu-Kogen Station.

Can I walk to the inn from the station?
It is too far to go on foot, so we recommend a cab.

Bedrooms & Floor Plans

Please let me know the layout of the room.
The floor plan is 4LDK.
1F Living/dining room, kitchen, Japanese/Western style room (1), Japanese/Western style room (2), bath, washroom, toilet, rest room
2F 2 Japanese-style rooms, washroom

Please tell us about the bedding in each bedroom.
1F Japanese/Western style room① 1 queen bed and 1 futon
1F Japanese/Western style room ② 3 single beds
1F Rest room 2 futons
2F 2 Japanese-style rooms, 6 futons

BBQ

What is your BBQ policy?
You can use our charcoal grill.
You can enjoy BBQ from 9:00 to 21:00.

Charge
1,500 yen per use
Please pay using the QR code on site.

Items available at the facility
Nets, igniters, Chuckerman, tongs

Items you need to prepare
Charcoal, food, sauce, skewers (if necessary), gloves, etc.

To prevent fires, please refrain from bringing in or using charcoal grills. However, tarps may be brought in.
*Tarp use is not permitted in the event of rain, as there is no roof. Please be punctual.

Do I need to make a reservation or pay in advance for BBQ use?
No advance reservations are required. Please pay by credit card using the QR code provided at the facility.

Kitchen

I would like to see a list of kitchenware items.
Please see below. Please click here to view images of appliances, cookware, dishes and cutlery.

Home Appliances
Microwave, rice cooker, toaster oven, coffee set

Seasonings
Salt, sugar, salt and pepper, soy sauce, salad oil

Cooking utensils
Frying pan, pot, kettle, microwave, toaster, kitchen knife, cutting board, bowl, colander, peeler, grater, wine opener, ladle, spatula, tongs, chopsticks, scissors, etc. are available.

How many cups does the rice cooker cook?
We have a rice cooker with a capacity of 5.5 cups of rice.

Are hot plates available?
No, we do not have hot plates.

Do you have pots and cassette stoves?
Earthenware pots, cassette stoves, and gas cylinders are available.

Does the microwave oven have an oven function?
No, we do not have an oven function.

Do you have ice?
We do not have ice, but we do have a plastic ice machine, but it takes a long time to make ice and the amount of ice is small, so we do not need a lot of ice.
If you need a large amount of ice, please bring your own.

Can I drink the water?
Yes, you can.

Facilities (Wifi, projector, bath, etc.)

<Wifi>
ID :KEYAKIZAKA
PW : 11223344

<Projector / TV related>
I don't know how to operate the projector equipment.
Please refer to the black booklet in the facility for detailed instructions.

Can I connect a PC (smartphone) or Nintendo Switch to the projector for projection?
An HDMI cable is required to connect other devices. We do not provide HDMI cables at our facility, so if you need one, please bring your own HDMI cable approximately 3 meters long.
If you have a smartphone, please bring a conversion cable to connect it to the HDMI.

Do you have a TV?
No, we do not have a TV. We will use Amazon FireTV Stick as a projector.
Amazon Prime Video, Youtube, terrestrial digital broadcasting, etc. can be viewed.

<Bath>
Our hot water is natural hot spring water.

How big is the bath?
The bath is large enough to accommodate 4-5 people.

Can I take a bath right away?
We are afraid  you cannot take the bath right away.  We use natural hot spring water. Due to the long piping from the hot spring tank to the facility, it may take about 5 minutes before the hot spring water is ready to be used.

<Air Conditioning>
Do you have air conditioning in all rooms?
Yes, we do.

Amenities & Laundry

What amenities are available?
The following amenities are available. Amenities are provided for one stay regardless of the number of nights. Face towels and bath towels are provided twice for stays of 3 nights or more. Please make use of the washing machine and dryer available.

<Bathroom>
Shampoo, conditioner, body soap, and facial cleansing foam are available.

<Changing Room>
Bath towels, face towels, hair dryers, toothbrushes, combs, cotton, razors, and body towels are available.

Is toothpaste available?
Yes, we have toothpaste that comes in a set with a toothbrush.

Are there enough slippers for the number of guests?
Yes, we have slippers for the number of guests.

Do you have pajamas?
No, we do not.

Do you have a washing machine and dryer?
We have a washing machine and a gas dryer. We also have laundry detergent and fabric softener.

Are there any facilities or amenities for children?
We have spoons, forks, and tableware for children.
High chairs are available depending on the dates of your stay, so please inquire.

Fireworks

Are fireworks allowed?
Fireworks are strictly prohibited.
Fireworks are allowed at the parking lot of Ippekiko, which is a 7-minute walk from the hotel, as long as they are non-sounding.

Can I see fireworks from your facility?
Generally, fireworks are not visible from the facility.

Do you have buckets?
No, we do not have buckets, so please bring your own.

Shopping ・Meals / Services

<Shopping and Meals>
Is it possible to have meals delivered?
There are very few restaurants that can provide this service. We have confirmed that Gusto Izu Kawana is the only restaurant that can deliver meals.

Where is the nearest supermarket/convenience store?
There is a MaxValu and SuperNagaya, a supermarket that sells local foods, about 15 minutes away by car.
There is also a Seven-Eleven convenience store about 12 minutes away by car.

<Service>
Do you provide pick-up service?
We do not provide pick-up service. Please use a car or public transportation.

How are towels and amenities provided for guests staying for consecutive nights?
Please refer to the "Amenities & Laundry" page.

Do you provide cleaning service during my stay?
No, we do not. However, we may be able to provide cleaning service for stays of 5 nights or more.

Can I drop off my luggage before check-in?
Yes, you could depending on the situation.

Can I leave my luggage after check-out?
It is possible depending on the situation.

Notes

Please read the following terms and conditions carefully.

Terms of Use

The following is a list of points of particular note that we ask you to pay attention to.

<Access and the surrounding environment>

Shopping
There are no supermarkets within walking distance. Please refer to the "Shopping, Meals, and Services" section for details.

Cab
Cabs are scarce, so we recommend that you make a reservation the day before. Please note that we will start cleaning even if the cab is not dispatched in time for your check-out time.

During your stay
Please clean up after yourself during your stay.
Please wash dishes and put them in the drainer basket. Please return any household items that have been rearranged to their original locations. Please put all garbage in a bag or box and put it in one place inside the house.

Damage and defacement
If any damage or defacement is found to the building, furniture, or equipment, you may be charged for the damage or defacement. Please contact us if you find any damage or defacement.

Smoking
Smoking is not allowed inside the building, please smoke on the balcony or in the smoking area at the entrance. If you are found smoking inside the room, you may be charged for the cost of deodorizing and returning the room to its original state.

Insects
Insects may enter the rooms due to the natural surroundings of the facility. Vapes, mosquito coils, insect repellents, and insecticidal sprays are available for your use. Please note that no refunds will be made in the event that insects are found.

Please be sure to use mosquito coils in the correct manner, as placing them directly on the floor may cause the floor to burn, or in the worst case, cause a fire.

Noise
Our inn is located in a quiet villa area, and loud noises can be heard outdoors. Some of our guests are causing a serious noise nuisance to the neighborhood. Please be especially careful of the following behaviors.
If the level of noise is too severe, we may ask you to leave the room forcibly. Use of speakers and conversation is not a problem as long as it is within the bounds of common sense.
We ask for your understanding and cooperation in order to make everyone's stay pleasant.

Separation of garbage
Please sort garbage into 4 categories: burnable garbage, PET bottles, cans, and bottles.

In case of injury during your stay
We are not responsible for any injuries sustained during your stay.

Fines
Fines may be incurred for any of the following acts. Basically, there is no problem as long as you use common sense.
Please understand that this is due to the fact that there are some guests with bad manners.

1. If the actual number of guests is different from the reserved number

Basically, an additional charge is required to add the number of guests.
Please contact us for more information. If the actual number of guests differs from the number reserved, you will be charged for the additional guests and may be charged 1.5 times the accommodation fee. Please be sure to notify us of any changes.
*We have security cameras installed outside.

2. If the room is extremely dirty

If you vomit, spill a drink, or smoke in the room, we may charge you a cleaning fee depending on the degree of soiling.

3. In case of damage or theft

The full amount of the relevant items may be charged.

If there is a significant delay in check-out, we may charge 5,000 yen/30 minutes.

I would like to know where to go in case of emergency.

Ito Municipal Hospital
0557-37-2626

Emergency and Fire
Call 119 (fire and emergency services)

Accidental Incident
Call 110 (police)

 

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