What should I do if I can't connect to the Wi-Fi?
Please unplug the power supply, wait 10 seconds, and then reinsert the power supply.
If this does not solve the problem, please provide us with a picture of the lamp so we can check its status.
Wi-Fi is located near the TV.

I'm not getting any hot water. What should I do?
Please check if the water heater switch is turned on. If the hot water was initially working but stopped, it's possible that a safety device has activated due to prolonged use. We kindly ask you to click here and follow the restoration instructions provided in our guide.

What should I do if there's a power outage?
If there are any breakers that are "OFF", turn them back "ON".

Image: location of the breaker:

Image 2: Close-Up Image of the Breaker

Early Check-In/Late Check-Out:
Can it be arranged, and is there an extra fee?
Availability depends on existing reservations and will be confirmed either by 5 PM the day before or by noon on the day of check-in/out. An additional fee of 3500 yen per hour applies for early check-in or late check-out.

Changing Your Reservation:
Is it possible to change dates?
Yes, you can change your reservation dates. However, if you are within the cancellation period, cancellation fees apply according to our policy. Please review the details on our booking site.

Modifying Guest Numbers:
How late can I change the number of guests?
Changes in the number of persons can be made by the day before the stay.
Please note that if the number of guests decreases on the day of your stay, no reduction will be made.
*Different rates are set for each day, and in some cases, a reduction cannot be made even if the number of people decreases. Please contact us for details.
Basically, an additional fee will be charged for any additional guests. In addition, if you are only using the facilities for a BBQ or other event and not staying overnight, you will still be charged the usual additional fee.

Exceeding Maximum Capacity:
Can we stay if we exceed the maximum number of guests?
The maximum capacity is 6 guests. If agreed to the existing bedding and layout, additional guests may stay for a standard extra charge. Please contact us via email or message for arrangements.

<How to enter>
Please check in unattended by obtaining your PIN from the check-in form that will be sent to you 3 days prior to your stay.
Please contact us if the check-in form fails to be sent as some terminals may not be able to send it properly.

<Parking>
How many cars can I park in the parking lot?
Parking is limited to one car in space #4 in front of the facility.
We have put up cones to mark the space.
*The symbol below is written on it.

Please park as far back as possible, as there are other people's cars in the lot.
Please make sure to keep the pathway clear for people, as the area behind you is also a sidewalk.
Also, there is no problem if you extend a little toward the moped in the photo.

*For more than 2 cars, please use the pay parking lot or Nagahama Beach parking lot.

<Access by car>
Please be sure to use Google Map to get to the property, as the address does not give the exact location.

Address:258 Nakajima, Kamitaga, Atami, Shizuoka, Japan
Google map

(1) From the direction of Atami, proceed along Route 135 and turn right at the Kamitaga intersection.

（2）Follow the road and you will see 山田酒店 on the left. Go straight.

(3) After a few hundred meters, you will see the Kamitaga bus stop on the left.
Turn right at the driveway in front of it and you will see a parking lot.

(4)  The facility is on the left at the end of the street.

<Access by foot>
What is the nearest station?
The nearest station is Izutaga Station. It's about a 10-minute by walk.

(1) Get off at Izutaga Station（伊豆多賀駅） and go down to the right.

(2) Go down the road.

(3) Continue on without turning at the T-junction.

(4)Follow the road.

(5) Turn right

(6)Enter at the sign.

(7) The facility is on the left at the end of the street.

<Cab Information>
Ogata Taxi : 0557-82-5444
Atami Daiichi Kotsu : 0557-82-3101

If you have difficulty making arrangements in Japanese, we can assist you. Please let us know the destination, number of people, date and time.
*Please note that we will start cleaning even if the cab is not dispatched in time for check-out time.

What is the layout of the apartment?
The layout is 2LDK (living/dining room, kitchen, bath, toilet).

What kind of bedding is provided in each room?

1F → 2 single beds
2F → 2 single beds
2F → 2 sets of futons

Amenities available at the facility
Pet deodorant, wipes, diapers, pet toilets, and toilet seats are available.

Do you have a cage?
No, we do not.

Are there any areas that are off-limits?
No, there are no specific areas. You are welcome to bring your dog anywhere on the grounds. We ask that you please be considerate of rough behavior, such as by using manners pants. Please contact us if there is any misbehavior.

Is there a breed or number of pets allowed?
You can bring up to 5 pets.
Up to 2 pets are free of charge, but an additional fee of 4,000 yen will be charged thereafter.

Can people without dogs use the facility?
Yes, our facility welcomes guests without dogs. Our facility offers a variety of services to ensure the comfort of all guests. Our facilities are always kept clean, and guests without dogs are welcome to enjoy our facilities and services to the fullest.

Not available.

I would like to see a list of kitchenware.
Below.

Home Appliances
Refrigerator, microwave oven, rice cooker, toaster oven

Seasonings
Salt, sugar, salt and pepper, soy sauce, salad oil,

Cooking utensils
Frying pans, small pots, bowls, colanders, kitchen knives, cutting boards, peelers, grinders, ladles, wine openers, spatulas, tongs, chopsticks, scissors, etc.

Tableware and cutlery
Chopsticks, cutlery, glasses, wine glasses, mugs, large and small plates, bowls, tea bowls

How many cups does your rice cooker cook?
5 cups.

Do you have a hot plate?
No, we do not have a hot plate.

Do you have any pots, pans, or cassette stoves?
No. 9 earthenware pot, cassette stove, and gas cylinder are available.

Does the microwave oven have an oven function?
No, we do not have an oven function.

Do you have ice?
We do not have ice, but we do have a plastic ice machine. However, it takes time to make ice and the amount is small, so if you need a large amount of ice, please bring your own.

Can I drink the water?
Yes, you can.

<Wifi>
ID : IKC-111056301
PW : vILaryQopjXV

Do you have a TV?
Yes, we have a TV.
You can also watch terrestrial digital broadcasting.

Bathrooms
We have only showers.

Air Conditioning
We have one air conditioner on the 1st floor and one on the 2nd floor.

What amenities are provided?
We have a hair dryer, shampoo, conditioner, body soap, bath towels, face towels, toothbrushes, combs, cotton, shaving razors, and other amenities similar to those found in hotels.
Please note that amenities are provided for one stay, regardless of the number of nights you stay. Face towels and bath towels are provided twice for those staying 3 nights or more. We have a washing machine, so please make use of it.

Do you have toothpaste?
Yes, we have a toothbrush and a set of toothpaste.

Are there enough slippers for the number of guests?
Yes, we have slippers for each guest.

Do you have pajamas?
No, we do not.

Do you have a washing machine or dryer?
We have a washing machine. Laundry detergent and fabric softener are available.
We do not have a dryer.

Are there any facilities or amenities for children?
We have spoons, forks, and tableware for children.
High chairs are available depending on the dates of your stay.

Are fireworks allowed?
Fireworks are not allowed in our facility.
Please enjoy fireworks at Nagahama Beach, which is very close to the inn.

Do you have buckets?
We do not have buckets, so please bring your own.

Where is the nearest supermarket/convenience store?

<Supermarket>
Can you deliver meals?
There are almost no stores that can handle this service. Pizza is the only store that we have confirmed to be able to provide this service.

Where is the nearest supermarket/convenience store?
There is a Maxvalu about 5 minutes away by car and a convenience store about 2 minutes away on foot.

Do you have any restaurant recommendations?
Click here.

<Services>

Is shuttle service available?
We do not provide shuttle service. Please use your own vehicle or public transportation.

What happens with towels and amenities for consecutive nights?
Details are provided in the Amenity & Laundry section.

Is there housekeeping service during the stay?
Housekeeping service is not provided. However, it may be available for stays of 5 nights or longer.

Can I drop off my luggage before check-in?
Depending on the circumstances, it may be possible. Please contact us via message.

Can I leave my luggage after check-out?
Depending on the circumstances, it may be possible. Please contact us via message.

Please review the Term of Use.

Below, we have summarized points of particular importance for your attention.

<Access and Surrounding Environment>

Buying food:
There are no supermarkets within walking distance. Please prepare your groceries prior to arrival to ensure a comfortable stay.

Taxi: Due to a shortage of taxis, we recommend booking in advance. Please note that if the taxi does not arrive in time for checkout, cleaning may commence, so please understand.

<During Your Stay>

Cleaning: Please wash dishes and place them in the draining basket. Return moved furniture to its original position. BBQ sets do not require cleaning. During your stay, please gather garbage in bags or boxes and place it in one designated area indoors.

Damage or Stains: We may charge for any damage or stains found on the building, furniture, or fixtures. Please inform us if any damage or stains occur.

Smoking: Smoking indoors is strictly prohibited. Please smoke on the balcony or in the designated smoking area at the entrance. If smoking indoors is discovered, we may charge for deodorizing and cleaning.

Insects: As our facility is surrounded by nature, insects may enter indoors. We provide bug repellents, mosquito coils(Only from March to October) and insecticides for your use. Please note that we cannot provide refunds for the presence of insects.

Noise: Our facility is located in a quiet villa area, and loud noises may echo outdoors. Some guests have caused disturbances to neighbors with loud noise. Please be mindful of noise levels, as excessive noise may result in forced eviction. The use of speakers and conversations within reasonable limits is acceptable. We appreciate your understanding and cooperation for a pleasant stay.

Waste Sorting: Please sort burnable waste, PET bottles, cans, and bottles into four categories.

Injuries During Your Stay: We cannot be held responsible for injuries sustained during your stay. Please use our facilities with caution.

Fines: The following actions may result in fines. Generally, common-sense usage is acceptable. We have included these provisions due to the behavior of some guests, and we appreciate your understanding.

1. Mismatched Number of Guests: If the actual number of guests differs from the reservation, additional charges may apply. If the actual number of guests differs from the reservation, you may be charged for the additional guests, and an additional 1.5 times the accommodation fee may be requested. Please notify us of any changes.
2. Significant Room Soiling: If vomiting, spillage, or indoor smoking is observed, we may charge a cleaning fee depending on the extent of the mess.
3. Damage or Theft: We may charge the full amount for any damaged or stolen items.
4. Significant Delay in Checkout: A charge of 5,000 yen per 30 minutes may apply.

<Emergency Medical Care Near the Lodging>

Near the lodging, you will find the following hospitals:

International University of Health and Welfare, Atami Disease
0557-81-9171

Suzuki Clinic
0557-81-2632

Atami Yuzu Clinic
0557-86-0932

<Emergency Situations and Fire>

• 119 (Fire and Ambulance)
• In the event of an accident or incident, call 110 (Police).