Q1: What should I do if I can't connect to the Wi-Fi?
A1: There is a router and a modem inside the blue square door. Please unplug both of them, turn on the modem (the smaller one), and after 5 minutes, turn on the router (the larger one). If this does not solve the problem, the white cable with the red frame may not be firmly connected. If none of the above solutions work, please send us a picture of your modem and router so that we can check the status of their lights.

Q2: I'm not getting any hot water. What should I do?
A2: Please check if the water heater switch is turned on. If the hot water was initially working but stopped, it's possible that a safety device has activated due to prolonged use. We kindly ask you to click here and follow the restoration instructions provided in our guide.

Q3: How do I use the projector?
A3: Instructions for using the projector can be found in the black manual located in the living room. Please consult that manual first for guidance.

Q4: What should I do if there is a power outage?
A4: In case of a power outage, the breaker is located above the laundry room.

Early Check-In/Late Check-Out:
Can it be arranged, and is there an extra fee?
Availability depends on existing reservations and will be confirmed either by 5 PM the day before or by noon on the day of check-in/out. An additional fee of 5000 yen per hour applies for early check-in or late check-out.

Changing Your Reservation:
Is it possible to change dates?
Yes, you can change your reservation dates. However, if you are within the cancellation period, cancellation fees apply according to our policy. Please review the details on our booking site.

Modifying Guest Numbers:
How late can I change the number of guests?
Changes in the number of persons can be made by the day before the stay.
Please note that if the number of guests decreases on the day of your stay, no reduction will be made.
*Different rates are set for each day, and in some cases, a reduction cannot be made even if the number of people decreases. Please contact us for details.
Basically, an additional fee will be charged for any additional guests.In addition, if you are only using the facilities for a BBQ or other event and not staying overnight, you will still be charged the usual additional fee.

Exceeding Maximum Capacity:
Can we stay if we exceed the maximum number of guests?
The maximum capacity is 14 guests. If agreed to the existing bedding and layout, additional guests may stay for a standard extra charge. Please contact us via email or message for arrangements.

<How to enter>
Please check in unattended by obtaining your PIN from the check-in form that will be sent to you 3 days prior to your stay. Please contact us if the check-in form fails to be sent as some terminals may not be able to send it properly.

<Parking>
There are parking spaces for up to two cars on the premises (depending on the size of the cars). Please do not park in the yellow-marked areas. If you are arriving with three cars, please use the coin parking lot located about a one-minute walk away on the main road.

<Access>
Please be sure to use Google Map to get to the property, as the address does not give the exact location.

Address:6-34 Motohakone, Hakonemachi, Ashigara-gun, Kanagawa
Google Map

<Bus Information>
The closest bus stop to the inn is "Motohakonekou", which is a 3-minute walk to the inn.
outward: View the timetable from Odawara Station for the direction of the inn.
outward: View the timetable from Hakone-Yumoto for the direction of the inn.
return: See the timetable for Odawara  Station.
return: See the timetable for Hakone-Yumoto Station.
Click here for bus stop location

Where is Private Resort Ashinoko located? The facility is situated about a 30-second walk from the Hakone-machi Port Bus Terminal.

How can I get to Private Resort Ashinoko from Odawara Station?
You can take the Izu Hakone Bus to Moto-Hakone Port, which takes about 50 minutes. From there, it's a 3-minute walk to the facility. *For a direct route, you may also reserve a spot on the "Ashinoko Liner" bus from Odawara Station to Hakone-machi Port (Bus Terminal), which takes about 45 minutes.

How can I get to the facility from Hakone-Yumoto Station?
Take the Izu Hakone Bus and arrive at Moto-Hakone Port in about 35 minutes. The facility is a 3-minute walk from there. *Advance reservations are required, but the "Ashinoko Liner" bus also operates from Hakone-Yumoto Station. This bus will take you directly to Hakone-machi Port at Lake Ashi, and the journey takes about 30 minutes.

How can I get to the facility from Miyanoshita Station or Kowakidani Station?
It is convenient to use the Hakone Tozan Bus from Miyanoshita Station or Kowakidani Station to reach Lake Ashi. The journey takes about 30 minutes from Miyanoshita Station and about 20 minutes from Kowakidani Station to Hakone-machi Port Bus Terminal at Lake Ashi. The frequency and timing of the buses vary, so it is advisable to check the latest timetable before you depart.

Q: Can I walk from Hakone-machi Port Bus Terminal to the facility? Yes, you can. The facility is about a 2-minute walk east from the bus terminal.

Is there a taxi service available?
Yes, taxis are available. When arranging for a taxi, please provide the following address: "Hakone-machi Moto-Hakone 6-34." It is recommended to reserve a taxi by the day before you need it, as taxis are relatively scarce in Hakone. Please be aware that even if a taxi is not available by your checkout time, cleaning staff may enter the room.

Taxi Companies:

• Odawara Hotoku Automobile Co., Ltd., Hakone Yumoto Office. TEL: 0120-53-4155
• Izu Hakone Transport Co., Ltd. TEL: 0465-35-0818

Can you tell me about the taxi booking service for the return trip?
For those who find it difficult to reserve a taxi in Japanese, we offer a taxi booking service for your return trip. If you wish to use this service, please provide the desired pickup time, number of passengers, and destination by 4 PM the day before the service is needed. As taxis are in short supply in Hakone, it is crucial to contact us within the specified time to secure a reservation.

Here's a structured FAQ entry for the layout of the facility:

Q: Can you describe the layout of the facility?

A: Our facility is designed to ensure a comfortable stay with various amenities. Here's the detailed layout:

• Bedrooms: 4
• Full Bathrooms: Includes essential amenities
• Half Bathroom: Conveniently accessible
• Full Kitchen: Fully equipped for your cooking needs
• Living Room: Spacious and comfortable for relaxation
• Dining Area: Suitable for meals and gatherings
• Patio: Outdoor space for leisure
• Laundry Room: Facilities available for washing and drying clothes
• Exterior: Well-maintained outdoor areas
  *The queen and double beds are for 2 persons.

<Facility Layout>

What type of bedding is available in each room?

Second Floor:

• Japanese-Western Room 1: One queen bed and four mattress futons.
• Japanese-Western Room 2: One queen bed.
• Japanese-Western Room 3: One double bed and one single bed.
• Japanese Room: Four futon sets.

First Floor:

• Japanese Room: Four futon sets.

What is the feature of the Japanese-style room on the first floor? The Japanese-style room on the first floor is designed as a space for relaxation and enjoying time with close friends and family. This room offers an open, versatile layout that can be used as a living space during the day and converted into a sleeping area at night if needed. It can accommodate up to four futons, allowing flexible use of the space.

I'd like to see a list of kitchen supplies.
Below is the list. You can view images of appliances, cooking utensils, and tableware/cutlery from here.

Appliances: Microwave, rice cooker

Complete coffee set

Seasonings: Salt, sugar, salt and pepper, soy sauce, salad oil

Cooking utensils: Frying pan, pot, earthen pot, cassette gas stove, kettle, microwave (with oven function), knife, cutting board, bowl, strainer, peeler, grater, wine opener, ladle, spatula, tongs, chopsticks, scissors, etc.

How many cups of rice does the rice cooker cook? It cooks 3cups.

Do you have a hot plate? We do not have a hot plate.

Do you have a pot and cassette stove? We provide a No. 9 earthen pot, a portable gas stove, and gas canister.

Does the microwave have an oven function? It has an oven function.

Do you have ice? We do not have ice, but we have a plastic ice maker. Please note that it takes time to make ice and the amount is limited, so if you need a large amount of ice, please bring it yourself.

Is the water drinkable? Yes, it is drinkable.

<Wifi>
ID: Privateresort-Ashinoko
Pass: 11223344

<Internet Speed>
What is the internet speed at the facility?
Our internet speed typically ranges from 100 to 200Mbps for fast and reliable connectivity.

<Projector / TV Related>
I'm unsure how to operate the projector equipment.
Detailed instructions for operating the projector equipment are provided in the black booklet available in your room.

Can I connect my computer (or smartphone) or Nintendo Switch to the projector for projection?
Yes, you can! Simply bring your own HDMI cable (approximately 3 meters) for connecting to the projector. Please note that we do not provide HDMI cables.

Do you have a TV available?
No, we do not have a TV. However, you can enjoy content using our projector, which is equipped with an Amazon FireTV Stick for streaming. Please be aware that terrestrial digital broadcasts are not supported.

<Bath>
It is a size that can accommodate about 2 persons. Two people can use the sleeping bath at the same time.
There is only one shower.
Hot water for the sleeping bath can be taken out by opening the lid of the wooden box shown here.

<Air Conditioning>
Do all rooms have air conditioning?
Yes, each room is equipped with its own air conditioning unit for your comfort.

<Amenities>
*You can enjoy the following amenities during your stay. Amenities are provided once regardless of the length of stay. For stays of 3 nights or more, face towels and bath towels will be provided twice.

What amenities are available during my stay?

Bathroom Supplies:

• Shampoo
• Conditioner
• Body wash
• Facial cleanser

Changing Area Supplies:

• Bath towels
• Face towels
• Hairdryer
• Toothbrush
• Comb
• Cotton swabs
• Razor
• Body towels

Additional Information:

• Amenities are provided once, regardless of the length of your stay.
• For stays of 3 nights or more, face towels and bath towels will be provided twice.
• A washing machine and dryer are available for your use. Please feel free to utilize these facilities as needed.

Is toothpaste provided?
Yes, toothbrushes are provided in sets that include toothpaste.

Are slippers provided for each guest?
Yes, slippers are available for each guest.

Are pajamas provided?
No, pajamas are not provided.

Are washing machines and dryers available?
Yes, both a washing machine and a gas dryer are available for use. Laundry detergent and fabric softener are also provided.

Are there facilities and amenities for children?
We have spoons, forks,  eating utensils and one high chair for children.
If you need two high chairs, please contact us.

BBQ is not permitted at our facility, and we kindly ask that you do not bring your own BBQ equipment. However, there are places nearby, such as "Ashinoko Camp Village," where you can fully enjoy BBQ activities.

Can fireworks be used?
Fireworks are strictly prohibited on the premises.

Can fireworks be seen from the facility?
You can view the Lake Ashi Fireworks Festival from the second-floor bedroom.

Please review the Term of Use.

Below, we have summarized points of particular importance for your attention.

<Access and Surrounding Environment>

Grocery Shopping: While there is a Seven-Eleven convenience store a one-minute walk away, there are no supermarkets nearby. We recommend purchasing groceries before your arrival. The nearest supermarket, "A Coop," is in Sengokuhara, about a 25-minute drive from our facility.

Taxi: There is a shortage of taxis in Hakone City, so it is recommended to reserve a taxi the day before. Please note that if the taxi does not arrive in time for your checkout, the cleaning will still commence as scheduled.

<During Your Stay>

Cleaning: Please wash dishes and place them in the draining basket. Return moved furniture to its original position. BBQ sets do not require cleaning. During your stay, please gather garbage in bags or boxes and place it in one designated area indoors.

Damage or Stains: We may charge for any damage or stains found on the building, furniture, or fixtures. Please inform us if any damage or stains occur.

Smoking: Smoking indoors is strictly prohibited. Please smoke on the balcony or in the designated smoking area at the entrance. If smoking indoors is discovered, we may charge for deodorizing and cleaning.

Insects: As our facility is surrounded by nature, insects may enter indoors. We provide bug repellents, mosquito coils(Only from March to October), and insecticides for your use. Please note that we cannot provide refunds for the presence of insects.

Noise: Our facility is located in a quiet villa area, and loud noises may echo outdoors. Some guests have caused disturbances to neighbors with loud noise. Please be mindful of noise levels, as excessive noise may result in forced eviction. The use of speakers and conversations within reasonable limits is acceptable. We appreciate your understanding and cooperation for a pleasant stay.

Waste Sorting: Please sort burnable waste, PET bottles, cans, and bottles into four categories.

Injuries During Your Stay: We cannot be held responsible for injuries sustained during your stay. Please use our facilities with caution.

Fines: The following actions may result in fines. Generally, common-sense usage is acceptable. We have included these provisions due to the behavior of some guests, and we appreciate your understanding.

1. Mismatched Number of Guests: If the actual number of guests differs from the reservation, additional charges may apply. If the actual number of guests differs from the reservation, you may be charged for the additional guests, and an additional 1.5 times the accommodation fee may be requested. Please notify us of any changes.
2. Significant Room Soiling: If vomiting, spillage, or indoor smoking is observed, we may charge a cleaning fee depending on the extent of the mess.
3. Damage or Theft: We may charge the full amount for any damaged or stolen items.
4. Significant Delay in Checkout: A charge of 5,000 yen per 30 minutes may apply.

<Emergency Medical Care Near the Lodging>

Near the lodging, you will find the following hospitals:

• Odawara City Hospital: Along National Route 1, approximately 51 minutes from the facility. Phone number: 0465-34-3175
• Gotemba Ishikawa Hospital: Along National Route 138, approximately 34 minutes from the facility. Phone number: 0550-83-2424
• Moto-Hakone Kimura Clinic: Along National Route 1, approximately 15 minutes from the facility. Phone number: 0460-85-1117

<Emergency Situations and Fire>

• 119 (Fire and Ambulance)
• In the event of an accident or incident, call 110 (Police).