伊豆貸別荘

We have provided answers to frequently asked questions, including issues that may arise during your stay. If you have any further questions, please do not hesitate to contact us.

CHECK IN 16:00~ / CHECK OUT ~10:00

Private Resort Inu-no-hi[Eng]

Pets

Are dog cages provided at the facility?
We do not provide traditional dog cages; however, we offer a dedicated dog room equipped with a door. This room is designed to ensure your pet's safety and comfort during their stay.

Can you tell me more about the dog room?
The dog room is a private space where pets can relax and feel at ease. It features a lockable door to ensure both safety and comfort for your pet.

What kind of hygiene products are available for pets?
We provide a variety of dog poop bags and diapers in various sizes, accommodating different dog breeds.

Is there a dog run on the premises?
Yes, there is a dog run located within view of the rooms in the garden. It is designed for safety and fun, allowing you to let your dog play freely and securely.

Can people without dogs also use the facility?
Absolutely, our facility warmly welcomes guests without dogs as well. We maintain a clean and comfortable environment so that all guests can enjoy our facilities and services to the fullest.

Problems during your stay

Q1: What should I do if I can't connect to the Wi-Fi?
A1:Please contact us for instructions on how to handle this issue.

Q2: I'm not getting any hot water. What should I do?
A2: Please check if the water heater switch is turned on. If the hot water was initially working but stopped, it's possible that a safety device has activated due to prolonged use. We kindly ask you to click here and follow the restoration instructions provided in our guide.

Q3: How do I use the projector?
A3: Instructions for using the projector can be found in the black manual located in the living room. Please consult that manual first for guidance.

Q4: What should I do if there's a power outage?
A4:There is a breaker in the warehouse. Please call or message us and we will give you the PIN number.

Image1: location of the breaker

[caption id="" align="alignnone" width="443"] The breaker is located next to the refrigerator on the right side.[/caption]

Image 2: Close-Up Image of the Breaker

[caption id="" align="alignnone" width="445"] It's installed on the right side wall.[/caption]

Image 3: Electrical Distribution Panel (Breaker)

 

Reservation Change

Early Check-In/Late Check-Out:
Can it be arranged, and is there an extra fee?
Availability depends on existing reservations and will be confirmed either by 5 PM the day before or by noon on the day of check-in/out. An additional fee of $50 per hour applies for early check-in or late check-out.

Changing Your Reservation:
Is it possible to change dates?
Yes, you can change your reservation dates. However, if you are within the cancellation period, cancellation fees apply according to our policy. Please review the details on our booking site.

Modifying Guest Numbers:
How late can I change the number of guests?
You can change the number of guests up until the day before your arrival.

Exceeding Maximum Capacity:
Can we stay if we exceed the maximum number of guests?
The maximum capacity is 11 guests. If agreed to the existing bedding and layout, additional guests may stay for a standard extra charge. Please contact us via email or message for arrangements.

Entering/Parking/Access

<How to enter>
Please check in unattended by obtaining your PIN from the check-in form that will be sent to you 3 days prior to your stay.
Please contact us if the check-in form fails to be sent as some terminals may not be able to send it properly.

<Parking>
There are parking spaces for 2-3 vehicles on the premises, depending on car size.

<Access>
Please be sure to use Google Map to get to the property, as the address does not give the exact location.

Address:1297-201 Ninotaira, Hakone,Ashigarashimo District, Kanagawa
Google Map

What is the nearest station?

The nearest station is Hakone Tozan Railway's 'Kowakidani Station'. It's about a 20-minute walk from the facility.

Can I walk from the station to the lodging?
You can walk from 'Kowakidani Station', but since it's uphill, we recommend taking a bus or taxi.

駅から施設までの地図

How to get to the facility by bus:

Option 1: From Odawara Station

  1. Start from the East Exit of Odawara Station.
  2. Take the Izu Hakone Bus headed for Ko-jiri.
  3. Travel via Hakone-Yumoto Station, and the journey will take about 40 minutes.
  4. Get off at the "Midori no Mura Iriguchi" stop.
  5. From the "Midori no Mura Iriguchi" stop, it is a 5-minute walk to the facility.

Option 2: From Hakone-Yumoto Station

  1. At Hakone-Yumoto Station, board the Izu Hakone Bus going towards Ko-jiri.
  2. The ride will last approximately 20 minutes.
  3. Alight at the "Midori no Mura Iriguchi" stop.
  4. The facility is a 5-minute walk from the "Midori no Mura Iriguchi" stop.

Option 3: From Kowakidani Station

  1. Take the Hakone Tozan Railway to Kowakidani Station.
  2. At Kowakidani Station, switch to the bus heading for "Midori no Mura Iriguchi".
  3. The bus ride takes about 4 minutes.
  4. Disembark at the "Midori no Mura Iriguchi" stop.
  5. It's a 5-minute walk to the facility from the stop.

Are there taxis available?
Yes, there are. If you need to arrange for a taxi, please provide the following address: 1297-201 Nino-taira, Hakone-machi, Ashigarashimo-gun, Kanagawa Prefecture If the address is not clear, you can mention near 'Byakudan' as a landmark.
Due to a relative shortage of taxis in Hakone Town, we recommend booking your taxi by the day before you need it. Please be aware that cleaning staff may enter the accommodation even if you cannot secure a taxi by the checkout time.

Taxi Company: Izu Hakone Transportation Co., Ltd. - 0460-87-6011

Tell me about the taxi dispatch service for the return trip.
For those who find it difficult to reserve a taxi in Japanese, we offer a taxi dispatch service for your return trip. If you would like to use this service, please contact us with the 'time of dispatch', 'number of passengers', and 'destination' by 16:00 the day before the dispatch date. Please note that taxis are scarce in Atami City, and it may be difficult to secure a reservation if you contact us past the aforementioned time, so please be sure to reach out on time.

Floor Plan

What is the layout of the rooms?
Our inn features a two-story layout with three bedrooms.

2F Japanese/Western style room (1), Japanese/Western style room (2), toilet, room for dogs

1F dining room, living room, kitchen, Japanese-style room, toilet, bathroom, open-air bath

<Facility Layout>

 

 

Please tell me about the bedding in each room.

Second Floor:

Japanese-Western Room 1: Three single beds
Japanese-Western Room 2: One king-size bed and one futon set

First Floor:

Japanese Room: Three futon sets
*Note: The futons used are thick and firm, similar to those used in traditional Japanese inns.

BBQ

BBQ Information

Availability:
You can enjoy our international gas grill from 9:00 AM to 9:00 PM.

Usage Fee:
2500 yen per session. Payment can be made onsite using a QR code. No reservation required.

Provided Equipment:
Grill mesh, lighter, and tongs.

Items to Bring:
Please bring your own food, sauces, and heat-resistant gloves.

Important Notes:

  • To prevent fire, the use of charcoal grills is prohibited, but you are welcome to bring a tarp.
  • The BBQ area is uncovered and not available during rainy weather. Please adhere to the designated times.

FAQs:

Do I need to reserve or pre-pay for BBQ use?
No reservation is required. Payment can be made via credit card through the QR code available at the facility.

The BBQ won’t light. What should I do?
Please refer to the "Handling Issues During Your Stay" section for troubleshooting tips.

Additional Notes:
Charcoal grills are not allowed due to fire safety. The area is uncovered, so it’s unavailable in rain. Please be punctual.

Kitchen

I'd like to see a list of kitchen supplies.
Below is the list. You can view images of appliances, cooking utensils, and tableware/cutlery from here.

Appliances: Microwave, rice cooker, toaster oven,

Complete coffee set

Seasonings: Salt, sugar, salt and pepper, soy sauce, salad oil

Cooking utensils: Frying pan, pot, earthen pot, cassette gas stove, kettle, microwave (with oven function), toaster, knife, cutting board, bowl, strainer, peeler, grater, wine opener, ladle, spatula, tongs, chopsticks, scissors, etc.

How many cups of rice does the rice cooker cook? It cooks [4cups].

Do you have a hot plate? We do not have a hot plate.

Do you have a pot and cassette stove? We provide a No. 9 earthen pot, cassette stove, and gas canister.

Does the microwave have an oven function? It does not have an oven function.

Do you have ice? We do not have ice, but we have a plastic ice maker. Please note that it takes time to make ice and the amount is limited, so if you need a large amount of ice, please bring it yourself.

Is the water drinkable? Yes, it is drinkable.

Facilities (Wifi, projector, bath, etc.)

<Internet Speed>
What is the internet speed at the facility?
Our internet speed typically ranges from 100 to 200Mbps for fast and reliable connectivity.

<Projector / TV Related>
I'm unsure how to operate the projector equipment.

Detailed instructions for operating the projector equipment are provided in the black booklet available in your room.

Can I connect my computer (or smartphone) or Nintendo Switch to the projector for projection?
Yes, you can! Simply bring your own HDMI cable (approximately 3 meters) for connecting to the projector. Please note that we do not provide HDMI cables.

Do you have a TV available?
No, we do not have a TV. However, you can enjoy content using our projector, which is equipped with an Amazon FireTV Stick for streaming. Please be aware that terrestrial digital broadcasts are not supported.

<Bath>
How large is the bath?

Our bath is designed to comfortably accommodate up to 2 people at a time.

<Air Conditioning>
Do all rooms have air conditioning?

Yes, each room is equipped with its own air conditioning unit for your comfort.

Amenities & Laundry

<Amenities>
*You can enjoy the following amenities during your stay. Amenities are provided once regardless of the length of stay. For stays of 3 nights or more, face towels and bath towels will be provided twice.

What amenities are available during my stay?

Bathroom Supplies:

  • Shampoo
  • Conditioner
  • Body wash
  • Facial cleanser

Changing Area Supplies:

  • Bath towels
  • Face towels
  • Hairdryer
  • Toothbrush
  • Comb
  • Cotton swabs
  • Razor
  • Body towels

Additional Information:

  • Amenities are provided once, regardless of the length of your stay.
  • For stays of 3 nights or more, face towels and bath towels will be provided twice.
  • A washing machine and dryer are available for your use. Please feel free to utilize these facilities as needed.

Is toothpaste provided?
Yes, toothbrushes are provided in sets that include toothpaste.

Are slippers provided for each guest?
Yes, slippers are available for each guest.

Are pajamas provided?
No, pajamas are not provided.

Are washing machines and dryers available?
Yes, both a washing machine and a gas dryer are available for use. Laundry detergent and fabric softener are also provided.

Are there facilities and amenities for children?
We provide children's spoons, forks, and dishes. A high chair may be available upon request. Please inquire for further details if needed.

Fireworks

Can fireworks be used?
Fireworks are strictly prohibited on the premises.

Can fireworks be seen from the facility?
Typically, fireworks cannot be seen from the facility.

Are buckets provided?
Buckets are not provided, so please make sure to bring your own.

Shopping ・Meals / Services

Is meal delivery available?
Unfortunately, most restaurants do not offer delivery services.

Do you have any recommended restaurants?
Yes, we do. They are listed here.

Where is the nearest supermarket/convenience store?

<Supermarket>

There is an "A Co-op" supermarket in Sengokuhara, about a 15-minute drive away.

<Convenience store>
A convenience store called FamilyMart is approximately a 5-minute drive away, while a Seven-Eleven is about a 10-minute drive away.

<Services>

Is shuttle service available?
We do not provide shuttle service. Please use your own vehicle or public transportation.

What happens with towels and amenities for consecutive nights?
Details are provided in the Amenity & Laundry section.

Is there housekeeping service during the stay?
Housekeeping service is not provided. However, it may be available for stays of 5 nights or longer.

Can I drop off my luggage before check-in?
Depending on the circumstances, it may be possible. Please contact us via message.

Can I leave my luggage after check-out?
Depending on the circumstances, it may be possible. Please contact us via message.

Notes

Please review the Term of Use.

Below, we have summarized points of particular importance for your attention.

<Access and Surrounding Environment>

Buying food:The nearest supermarket is "A Co-op" located in Sengokuhara, which is approximately a 15-minute drive from our facility. We recommend planning ahead and purchasing your groceries before arriving, as there are no supermarkets within walking distance.
For more immediate needs, convenience stores are accessible for purchasing drinks and basic groceries. However, please be aware that the variety of items available is more limited than what you would find in a supermarket. These stores are ideal for quick snacks, beverages, and essential items.

Taxi: Due to a shortage of taxis in Hakone City, we recommend booking in advance. Please note that if the taxi does not arrive in time for checkout, cleaning may commence, so please understand. For more infomation, click here to see a portal website of "Hakone Navi".

<During Your Stay>

Cleaning: Please wash dishes and place them in the draining basket. Return moved furniture to its original position. BBQ sets do not require cleaning. During your stay, please gather garbage in bags or boxes and place it in one designated area indoors.

Damage or Stains: We may charge for any damage or stains found on the building, furniture, or fixtures. Please inform us if any damage or stains occur.

Smoking: Smoking indoors is strictly prohibited. Please smoke on the balcony or in the designated smoking area at the entrance. If smoking indoors is discovered, we may charge for deodorizing and cleaning.

Insects: As our facility is surrounded by nature, insects may enter indoors. We provide bug repellents, mosquito coils, insect repellent spray, and insecticides for your use. Please note that we cannot provide refunds for the presence of insects.

Noise: Our facility is located in a quiet villa area, and loud noises may echo outdoors. Some guests have caused disturbances to neighbors with loud noise. Please be mindful of noise levels, as excessive noise may result in forced eviction. The use of speakers and conversations within reasonable limits is acceptable. We appreciate your understanding and cooperation for a pleasant stay.

Waste Sorting: Please sort burnable waste, PET bottles, cans, and bottles into four categories.

Injuries During Your Stay: We cannot be held responsible for injuries sustained during your stay. Please use our facilities with caution.

Fines: The following actions may result in fines. Generally, common-sense usage is acceptable. We have included these provisions due to the behavior of some guests, and we appreciate your understanding.

  1. Mismatched Number of Guests: If the actual number of guests differs from the reservation, additional charges may apply. If the actual number of guests differs from the reservation, you may be charged for the additional guests, and an additional 1.5 times the accommodation fee may be requested. Please notify us of any changes.
  2. Significant Room Soiling: If vomiting, spillage, or indoor smoking is observed, we may charge a cleaning fee depending on the extent of the mess.
  3. Damage or Theft: We may charge the full amount for any damaged or stolen items.
  4. Significant Delay in Checkout: A charge of 5,000 yen per 30 minutes may apply.

<Emergency Medical Care Near the Lodging>

Near the lodging, you will find the following hospitals:

  • Odawara City Hospital: Along National Route 1, approximately 51 minutes from the facility. Phone number: 0465-34-3175
  • Gotemba Ishikawa Hospital: Along National Route 138, approximately 34 minutes from the facility. Phone number: 0550-83-2424
  • Moto-Hakone Kimura Clinic: Along National Route 1, approximately 15 minutes from the facility. Phone number: 0460-85-1117

<Emergency Situations and Fire>

  • 119 (Fire and Ambulance)
  • In the event of an accident or incident, call 110 (Police).

<< 1 >>