We have provided answers to frequently asked questions, including issues that may arise during your stay. If you have any further questions, please do not hesitate to contact us.
CHECK IN 16:00~ / CHECK OUT ~10:00
Private Resort Izu [Eng]
Problems during your stay
What should I do if I can't connect to the Wi-Fi?
Please unplug the power cord and try plugging it back in to see if it connects.
I'm not getting any hot water. What should I do?
Please check if the water heater switch is turned on. If the hot water was initially working but stopped, it's possible that a safety device has activated due to prolonged use. We kindly ask you to click here and follow the restoration instructions provided in our guide.
How do I use the projector?
Instructions for using the projector can be found in the black manual located in the living room. Please consult that manual first for guidance.
What should I do if there's a power outage?
There is a breaker in the back of the kitchen. If there are any breakers that are "OFF", turn them back "ON".
Image: location of the breaker:
Image 2: Close-Up Image of the Breaker
Reservation Change
Early Check-In/Late Check-Out:
Can it be arranged, and is there an extra fee?
Availability depends on existing reservations and will be confirmed either by 5 PM the day before or by noon on the day of check-in/out. An additional fee of 5000 yen per hour applies for early check-in or late check-out.
Changing Your Reservation:
Is it possible to change dates?
Yes, you can change your reservation dates. However, if you are within the cancellation period, cancellation fees apply according to our policy. Please review the details on our booking site.
Modifying Guest Numbers:
How late can I change the number of guests?
Changes in the number of persons can be made by the day before the stay.
Please note that if the number of guests decreases on the day of your stay, no reduction will be made.
Basically, an additional fee will be charged for any additional guests.
Exceeding Maximum Capacity:
Can we stay if we exceed the maximum number of guests?
The maximum capacity is 15 guests. If agreed to the existing bedding and layout, additional guests may stay for a standard extra charge. Please contact us via email or message for arrangements.
Entering/Parking/Access
<How to enter>
Please check in unattended by obtaining your PIN from the check-in form that will be sent to you 3 days prior to your stay.
Please contact us if the check-in form fails to be sent as some terminals may not be able to send it properly.
<Parking>
There are parking spaces for 2 cars.
*If you are going to park two cars, please open the fence at the entrance before parking.
<Access>
Please be sure to use Google Map to get to the property, as the address does not give the exact location.
Address:2206-352 Nakoya, Izunokuni City, Shizuoka Prefecture
Google map
<Cab Information>
Izu Hakone Taxi : 055-9841-284
What is the nearest station?
The nearest station is Nirayama Station. It's about a 20-minute by car.
Can I walk from the station to the lodging?
No, please use a car or taxi.
Floor Plan
What is the layout of the apartment?
The layout is 5 SLDK (living/dining room, kitchen, lounge, bedrooms (2F: Japanese/Western style room ✕3 / 1F: Japanese style room×1).
What kind of bedding is provided in each room?
<1F>
1F Japanese/Western room (2) → 1 queen bed(for 2 people)
1F Japanese-style room → 4 futons
<2F>
2F Japanese/Western style room (1) → 2 single beds
2F Japanese/Western style room (2) → 1 queen bed(for 2 people)
2F Japanese/Western room (3) → 1 queen bed (for 2 people)*no partition
2F Japanese/Western room → 3 futons
Futon bedding is thick and firm, as used in Japanese-style inns.
Pets
Are there any areas that are off-limits?
No, there are no specific areas. You are welcome to bring your dog anywhere on the grounds. We ask that you please be considerate of rough behavior, such as by using manners pants. Please contact us if there is any misbehavior.
What are the charges?
The first two dogs are included in the accommodation fee, and the third dog is charged at 4,000 yen per dog.
Is there a limit on the number of dogs or breeds?
There is no limit on the number of dogs. Please contact us if you have a very large dog.
Dog run
There is no dog run.
Amenities available at the facility
Pet deodorant, wipes, diapers, pet toilets, and toilet seats are available.
Can people without dogs use the facility?
Yes, our facility welcomes guests without dogs. Our facility offers a variety of services to ensure the comfort of all guests. Our facilities are always kept clean, and guests without dogs are welcome to enjoy our facilities and services to the fullest.
BBQ
BBQ Information
Availability:
You can enjoy our Charcoal Grill from 9:00 AM to 9:00 PM. Please be punctual.
There is no roof, so it is not available on rainy days.
Usage Fee:
1500 yen per stay.
Payment can be made onsite using a QR code. No reservation required.
Provided Equipment:
Net, igniter, chuckerman, tongs
Items to Bring:
Charcoal, ingredients, sauce, skewers (if necessary), gloves, etc.
*In case of rain, you may bring your own tarp.
FAQs:
Do I need to reserve or pre-pay for BBQ use?
No reservation is required. Payment can be made via credit card through the QR code available at the facility.
sauna
The fee is 8,000 yen/day. Please wear a bathing suit.
If you are staying for consecutive nights, please pay again after 12:00 noon.
How to use the Barrel Sauna
To use the Barrel Sauna, please follow the steps below.
- Scan the QR code at the entrance to the Barrel Sauna and pay the fee of 8,000 yen.
- After completing the payment, you will be issued a PIN code, which you will use to open the padlock.
- Activate the panel and press the heater button.
- Set the room temperature by plus or minus from the menu button.
- Set the operation time with the menu button and plus/minus buttons.
- After completing the above settings, confirm that the indoor temperature of the sauna has reached the set temperature and enter the sauna.
What precautions should I take to use the Barrel Sauna safely?
Please note the following points for your safe enjoyment.
Please be sure to wear a bathing suit when using the sauna.
Please refrain from using the sauna after drinking alcohol as it is very dangerous.
Kitchen
I'd like to see a list of kitchen supplies.
Below is the list. You can view images of appliances, cooking utensils, and tableware/cutlery from here.
Appliances: Microwave, rice cooker
Coffee machine and coffee set
Seasonings: Salt, sugar, salt and pepper, soy sauce, salad oil
Cooking utensils: Frying pan, pot, earthen pot, cassette gas stove, kettle, microwave, toaster, knife, cutting board, bowl, strainer, peeler, grater, wine opener, ladle, spatula, tongs, chopsticks, scissors, etc.
How many cups of rice does the rice cooker cook? It cooks [5.5cups].
Do you have a hot plate? We do not have a hot plate.
Do you have a pot and cassette stove? We provide a No. 9 earthen pot, cassette stove, and gas canister.
Does the microwave have an oven function? It does not have an oven function.
Do you have ice? We do not have ice, please bring it.
Is the water drinkable? Yes, it is drinkable.
Facilities (Wifi, projector, bath, etc.)
<Wifi>
ID : Izu
PW : 11223344
<Projector / TV Related>
I'm unsure how to operate the projector equipment.
Detailed instructions for operating the projector equipment are provided in the black booklet available in your room.
Can I connect my computer (or smartphone) or Nintendo Switch to the projector for projection?
Yes, you can! Simply bring your own HDMI cable (approximately 3 meters) for connecting to the projector. Please note that we do not provide HDMI cables.
Do you have a TV available?
No, we do not have a TV.
<Bath>
This is a typical size bath.
<Air Conditioning>
Do all rooms have air conditioning?
Yes, each room is equipped with its own air conditioning unit for your comfort.
Amenities & Laundry
<Amenities>
*You can enjoy the following amenities during your stay. Amenities are provided once regardless of the length of stay. For stays of 3 nights or more, face towels and bath towels will be provided twice.
What amenities are available during my stay?
Bathroom Supplies:
- Shampoo
- Conditioner
- Body wash
- Facial cleanser
Changing Area Supplies:
- Bath towels
- Face towels
- Hairdryer
- Toothbrush
- Comb
- Cotton swabs
- Razor
- Body towels
Additional Information:
- Amenities are provided once, regardless of the length of your stay.
- For stays of 3 nights or more, face towels and bath towels will be provided twice.
- A washing machine and dryer are available for your use. Please feel free to utilize these facilities as needed.
Is toothpaste provided?
Yes, toothbrushes are provided in sets that include toothpaste.
Are slippers provided for each guest?
Yes, slippers are available for each guest.
Are pajamas provided?
No, pajamas are not provided.
Do you have a washing machine or dryer?
Yes, we have a washing machine and gas dryer available. Laundry detergent and fabric softener are also provided.
Are there facilities and amenities for children?
We have spoons, forks, eating utensils and one high chair for children.
If you need two high chairs, please contact us.
Fireworks
Can fireworks be used?
Fireworks are strictly prohibited on the premises.
Shopping ・Meals / Services
Where is the nearest supermarket/convenience store?
<Supermarket>
Can you deliver meals?
We have not confirmed any stores that can deliver meals.
Where is the nearest supermarket/convenience store?
There is a Maxvalu Express Nirayama store about 20 minutes away by car.
<Services>
Is shuttle service available?
We do not provide shuttle service. Please use your own vehicle or public transportation.
What happens with towels and amenities for consecutive nights?
Details are provided in the Amenity & Laundry section.
Is there housekeeping service during the stay?
Housekeeping service is not provided. However, it may be available for stays of 5 nights or longer.
Can I drop off my luggage before check-in?
Depending on the circumstances, it may be possible. Please contact us via message.
Can I leave my luggage after check-out?
Depending on the circumstances, it may be possible. Please contact us via message.
Notes
Please review the Term of Use.
Below, we have summarized points of particular importance for your attention.
<Access and Surrounding Environment>
Buying food:
There are no supermarkets within walking distance. Please prepare your groceries prior to arrival to ensure a comfortable stay.
Taxi: Due to a shortage of taxis, we recommend booking in advance. Please note that if the taxi does not arrive in time for checkout, cleaning may commence, so please understand.
<During Your Stay>
Cleaning: Please wash dishes and place them in the draining basket. Return moved furniture to its original position. BBQ sets do not require cleaning. During your stay, please gather garbage in bags or boxes and place it in one designated area indoors.
Damage or Stains: We may charge for any damage or stains found on the building, furniture, or fixtures. Please inform us if any damage or stains occur.
Smoking: Smoking indoors is strictly prohibited. Please smoke on the balcony or in the designated smoking area at the entrance. If smoking indoors is discovered, we may charge for deodorizing and cleaning.
Insects: As our facility is surrounded by nature, insects may enter indoors. We provide bug repellents, mosquito coils, insect repellent spray, and insecticides for your use. Please note that we cannot provide refunds for the presence of insects.
Noise: Our facility is located in a quiet villa area, and loud noises may echo outdoors. Some guests have caused disturbances to neighbors with loud noise. Please be mindful of noise levels, as excessive noise may result in forced eviction. The use of speakers and conversations within reasonable limits is acceptable. We appreciate your understanding and cooperation for a pleasant stay.
Waste Sorting: Please sort burnable waste, PET bottles, cans, and bottles into four categories.
Injuries During Your Stay: We cannot be held responsible for injuries sustained during your stay. Please use our facilities with caution.
Fines: The following actions may result in fines. Generally, common-sense usage is acceptable. We have included these provisions due to the behavior of some guests, and we appreciate your understanding.
- Mismatched Number of Guests: If the actual number of guests differs from the reservation, additional charges may apply. If the actual number of guests differs from the reservation, you may be charged for the additional guests, and an additional 1.5 times the accommodation fee may be requested. Please notify us of any changes.
- Significant Room Soiling: If vomiting, spillage, or indoor smoking is observed, we may charge a cleaning fee depending on the extent of the mess.
- Damage or Theft: We may charge the full amount for any damaged or stolen items.
- Significant Delay in Checkout: A charge of 5,000 yen per 30 minutes may apply.
<Emergency Medical Care Near the Lodging>
Near the lodging, you will find the following hospitals:
・Ito Municipal Hospital
0557-37-2626
・Medical Haba Izu Kogen
0557-33-1200
<Pets>
・Yanmo-no-Sato Animal Hospital
0557-53-8888
・Sakura Namiki Animal Hospital
0557-48-7416
<Emergency Situations and Fire>
- 119 (Fire and Ambulance)
- In the event of an accident or incident, call 110 (Police).