Private Resort Takesen [Eng]

I am having trouble with my Wifi.
The router and modem are located at the bottom of the kitchen cabinet. Please unplug both of them. After that, please turn on the power to both devices. If the problem persists, the LAN cable may not be firmly connected.
If none of the above solutions work, please send us a picture of your modem and router lights so we can check their status.

I don't know how to use the projector.
There are instructions on how to use the projector in the black booklet in the living room of the facility.
Please refer to it first.

The hot water is not working. What should I do?
The solution depends on the situation.

- If there is no hot water in the kitchen or shower
Is the water heater switch turned on?

- If the hot water started coming out but stopped halfway through
There is a possibility that the safety device has been activated due to prolonged use of the hot water heater.
Please follow the instructions here to restore the safety device.

What should I do if the power goes out?
Usage may have been overloaded. There is a breaker in the locked storage room next to the entrance.
If any are turned off, please turn them on.
*The storage key is on the shelf under the decorative table in the living room.

*Upper part of refrigerator

*Breaker photo

Is early check-in/late check-out available? If so, is there an additional charge?
Due to the reservation with other guests, we will make a decision around 5:00 p.m. on the day before or 12:00 p.m. on the day of the check-in/check-out and inform you of our decision.
The additional charge for both early check-in and late check-out is 5000 yen per hour.

Can I change my itinerary?
Yes, you can change the date of your stay, but you will be charged the cancellation fee according to the cancellation policy if the period for which the cancellation policy is applicable has been reached.
Please check the details of the cancellation policy on the reservation website.

How long can I change the number of people in my party?
Changes in the number of persons can be made by the day before the stay.
Please note that if the number of guests decreases on the day of your stay, no reduction will be made.
*Different rates are set for each day, and in some cases, a reduction cannot be made even if the number of people decreases. Please contact us for details.
Basically, an additional fee will be charged for any additional guests.In addition, if you are only using the facilities for a BBQ or other event and not staying overnight, you will still be charged the usual additional fee.

Is it possible to stay in a room with more than the maximum number of guests?
The maximum number of guests is 8. The bedding is as described in the Bedrooms and Floor Plans section, but if you still wish to stay in a room, you can do so for an additional charge as usual. Please contact us by e-mail or message.

Check-in time is from 16:00 to 22:00. We cannot respond to any problems related to check-in after 22:00.

<How to enter>
Please check in unattended by obtaining your PIN from the check-in form that will be sent to you 3 days prior to your stay. Please contact us if the check-in form fails to be sent as some terminals may not be able to send it properly.

<Access>
Please be sure to use Google Map to get to the property, as the address does not give the exact location.

Address:〒413-0003  10-4 Kanko-cho, Atami City, Shizuoka Prefecture
Gooogle map

<Parking>
There is a parking space for one car in front of the property.
Please be careful when parking and getting in and out of the parking space, as it is narrow, only 2m wide and less than 6m long.
If you have a large car, please use a paid parking lot near the station.

*Please do not step on the outdoor light at the position indicated by the red arrow in the image when parking.

*Neighborhood Directions

Where is the nearest train station?
It is a 12-minute walk to the nearest “Atami Station”.
Please note that there are many hills in Atami and the road to the inn is steep.

Are there any taxis?
Yes, taxis are available. Due to a frequent shortage of taxis, we do recommend you booking 1 week to 3 days in advance. Please be aware that even if a taxi is not available by your checkout time, cleaning staff may need to enter the room.We will arrange for car dispatch on your behalf if you wish, because you need to make the reservation on calling in Japanese.

gata Taxi: 0557-82-5444
Atami Daiichi Kotsu: 0557-82-3101

*Because it is an old house, there is a draft. (especially the separate house)
Please understand this in advance.

■Layout
The layout is as follows:
Main house (2LDK) + separate house.
Main house: living/dining/kitchen, 2 bedrooms, bath (hot spring), toilet Separate house: 1 bedroom (no toilet)

■Bedrooms
・Japanese style room: 3 futons
・Western style room: 3 single beds
・Separate house: 1 queen bed

*A queen bed is for 2 people.

BBQ is not available. Bringing your own is also prohibited.

I would like to see a list of kitchenware items.
Please see below. Please click here to view images of appliances, cookware, dishes and cutlery.

<Home Appliances>
Microwave oven , rice cooker, toaster oven, coffee set

<Seasonings>
Salt, sugar, salt and pepper, soy sauce, salad oil

<Cooking utensils>
Frying pan, pot, kettle, microwave, toaster, kitchen knife, cutting board, bowl, colander, peeler, grater, wine opener, ladle, spatula, tongs, chopsticks, scissors, etc. are available.

How many cups of rice does the rice cooker cook?
We have a rice cooker with a capacity of 5.5 cups of rice.

Are hot plates available?
No, we do not have hot plates.

Do you have pots, pans, and cassette stoves?
Earthenware pots, cassette stoves, and gas cylinders are available.

Does the microwave oven have an oven function?
It has no oven function.

Do you have ice?
We do not have ice, please bring your own.

Can I drink the water?
Yes, you can.

<Wifi>
ID :Private Resort Takesen
PW : 11223344

<TV related>
Is there a TV set that can watch terrestrial digital broadcasting?
No, we do not.

Can I connect my PC (smartphone) or Nintendo Switch to the TV for projection?
Possible. Please prepare a 2m or longer HDMI cable for external connection. When connecting a smartphone, please also prepare a conversion cable to connect it to HDMI.

<Bath>
Our hot water is natural hot spring.

How big is the bath?
The bath is large enough for 4 people.

Can I take a bath right away?
Please note that it takes about 90 minutes for the hot sppring water to fill up.
It may also take about 5 minutes for the water to become hot. The temperature is high, so please adjust the temperature by adding water if necessary.

<Air Conditioning>
Do you have air conditioning in all rooms?
Yes, we have.

What amenities are available?
The following amenities are available. Amenities are provided for one stay regardless of the number of nights. Face towels and bath towels are provided twice for stays of 3 nights or more. Please make use of the washing machine and dryer available.

<Bathroom>
Shampoo, conditioner, body soap, and facial cleansing foam are available.

<Changing Room>
Bath towels, face towels, hair dryers, toothbrushes, combs, cotton, razors, and body towels are available.

Is toothpaste available?
Yes, we have toothpaste that comes in a set with a toothbrush.

Are there enough slippers for the number of guests?
Yes, we have slippers for the number of guests.

Do you have pajamas?
No, we do not.

Do you have a washing machine and dryer?
Drum-type washer/dryer is available.
*Laundry detergent and fabric softener are automatically loaded. Please do not add more until you run out.

Are there any facilities or amenities for children?
We have spoons, forks,  eating utensils.
One baby chair is provided; if you need two, please inquire for the possibility of additional chairs.

Are fireworks allowed?
Fireworks are strictly prohibited.
Non-sounding fireworks are permitted at Atami Sun Beach, a 6-minute drive away, until 10:00 p.m. Please enjoy them there.

Can I see fireworks from your facility?
Generally, fireworks cannot be seen from the facility.

Do you have buckets?
No, we do not have buckets, so please bringyour own.

<Shopping and Meals>
Is it possible to have meals delivered?
There are few stores that can handle this service. The only one we have confirmed is Pizza Atami.

Where is the nearest supermarket/convenience store?
There is a convenience store about 15 minutes away on foot.
There is also a Maxvalu Atami store about 10 minutes away by car.

<Service>
Do you provide pick-up service?
We do not provide pick-up service. Please use a car or public transportation.

How are towels and amenities provided for guests staying multiple nights?
Please refer to the "Amenities & Laundry" page.

Do you provide cleaning service during my stay?
No, we do not. However, we may be able to provide cleaning service for stays of 5 nights or more.

Can I drop off my luggage before check-in?
Yes, depending on the situation.

Can I leave my luggage after check-out?
It is possible depending on the situation.

Please read the following terms and conditions carefully.
Terms of Use

Please read the following terms and conditions carefully.

<Access and the surrounding environment>

Shopping
Please refer to the "Shopping, Meals, and Services" section for details.

Cab
Due to a frequent shortage of taxis, we do recommend you booking 1 week to 3 days in advance. Please be aware that even if a taxi is not available by your checkout time, cleaning staff may need to enter the room.We will arrange for car dispatch on your behalf if you wish, because you need to make the reservation on calling in Japanese.

During your stay
Please clean up after yourself during your stay.
Please wash dishes and put them in the drainer basket. Please return any household items that have been rearranged to their original locations. Please put all garbage in a bag or box and put it in one place inside the house.

Damage and defacement
If any damage or defacement is found to the building, furniture, or equipment, you may be charged for the damage or defacement. Please contact us if you find any damage or defacement.

Smoking
Smoking is not allowed inside the building, please smoke on the balcony or in the smoking area at the entrance. If you are found smoking inside the room, you may be charged for the cost of deodorizing and returning the room to its original state.

Insects
Insects may enter the rooms due to the natural surroundings of the facility. Vapes, mosquito coils(Only from March to October) and  insect repellents are available for your use. Please note that no refunds will be made in the event that insects are found.

Please be sure to use mosquito coils in the correct manner, as placing them directly on the floor may cause the floor to burn, or in the worst case, cause a fire.

Noise
Our inn is located in a quiet villa area, and loud noises can be heard outdoors. Some of our guests are causing a serious noise nuisance to the neighborhood. Please be especially careful of the following behaviors.
If the level of noise is too severe, we may ask you to leave the room forcibly. Use of speakers and conversation is not a problem as long as it is within the bounds of common sense.
We ask for your understanding and cooperation in order to make everyone's stay pleasant.

Separation of garbage
Please sort garbage into 4 categories: burnable garbage, PET bottles, cans, and bottles.

In case of injury during your stay
We are not responsible for any injuries sustained during your stay.

Fines
Fines may be incurred for any of the following acts. Basically, there is no problem as long as you use common sense.
Please understand that this is due to the fact that there are some guests with bad manners.

1. If the actual number of guests is different from the reserved number

Basically, an additional charge is required to add the number of guests.
Please contact us for more information. If the actual number of guests differs from the number reserved, you will be charged for the additional guests and may be charged 1.5 times the accommodation fee. Please be sure to notify us of any changes.
*We have security cameras installed outside.

2. If the room is extremely dirty

If you vomit, spill a drink, or smoke in the room, we may charge you a cleaning fee depending on the degree of soiling.

3. In case of damage or theft

The full amount of the relevant items may be charged.

If there is a significant delay in check-out, we may charge 5,000 yen/30 minutes.

I would like to know where to go in case of emergency.

International University of Health and Welfare, Atami Disease
0557-81-9171

Emergency and Fire
Call 119 (fire and emergency services)

Accidental Incident
Call 110 (police)