伊豆貸別荘

We have provided answers to frequently asked questions, including issues that may arise during your stay. If you have any further questions, please do not hesitate to contact us.

CHECK IN 16:00~ / CHECK OUT ~10:00

Private Resort -HOTARU-[ENG]

Problems during your stay

I can't get wifi to work, is there any way to fix this?
There is a router and a modem in the living room. Please unplug both of them. After that, please turn on the modem (the black one), and after 5 minutes, please turn on the router (the white one).
If this does not solve the problem, the LAN cable may not be firmly connected.
If none of the above solutions work, please send us a picture of your modem and router lamps so that we can check their status.

There is no hot water. What should I do?
Is the water heater switch turned on?
If the water was running at first but stopped halfway through, it is possible that the safety device has been activated due to prolonged use.
Please follow the guide here to restore the safety device.

I don't know how to use the projector.
There are instructions on how to use the projector in the black booklet in the living room of the facility. Please refer to it first.

What should I do if the power goes out?
It may be caused by an overload of electricity in the facility. Please try the following measures first.

  1. Check the breaker.
  2. Locate the breaker, open the door, and check the electrical distribution board. (See image 1 for location.)
  3. If you find a breaker that is "OFF," turn it back "ON.

Image 1 : Location of the breaker

 

 

 

 

 

 

 

 

 

 

 

 

Image 2 : Inside the breaker (electrical switchboard)

Reservation Changes

Is early check-in/late check-out available? If so, is there an additional charge?
Due to the reservation with other guests, we will make a decision around 5:00 p.m. on the day before or 12:00 p.m. on the day of the check-in/check-out and inform you of our decision.
The additional charge for both early check-in and late check-out is 5,000 yen per hour.

Can I change my itinerary?
Yes, you can change the date of your stay, but you will be charged the cancellation fee according to the cancellation policy if the period for which the cancellation policy is applicable has been reached.
Please check the details of the cancellation policy on the reservation website.

How long can I change the number of people in my party?
You can change the number of people in your party up to the day before.

Is it possible to stay in a room with more than the maximum number of guests?
The maximum number of guests is 11. The bedding is as described in the "Bedrooms and Floor Plans" section, but if you still wish to stay, you can do so by paying the usual additional fee. Please contact us by e-mail or message.

Entering/Parking/Access

<How to enter>
Please check in unattended by obtaining your PIN from the check-in form that will be sent to you 3 days prior to your stay. Please contact us if the check-in form fails to be sent as some terminals may not be able to send it properly.

<Parking>
There are two to three parking spaces (depending on the size of your car) on the premises.

<Access>
Please be sure to use Google Map to get to the property, as the address does not give the exact location.

Address:1065-1732 Kamitaga, Atami, Shizuoka
Google Map

Where is the nearest station?
It takes about 90 minutes on foot to the nearest station, Izu-Taga Station.

Can I walk to the inn from the station?
It is too far to go on foot, so we recommend taking a bus or cab.

<Access by bus>
There is a bus stop called "Sagamidai Iriguchi" about 7 minutes on foot, which runs about 5 times a day and takes you to Atami Station in 25 minutes.

Is there a cab service?
Yes, taxis are available. However, cabs are always in short supply in Atami City, so we recommend making reservations at least one day in advance.

Our inn is located in a villa block called "Sagamidai 3rd No.12". When making arrangements with a cab company, please inform them of the name of the above location. The following cab companies can dispatch cabs. The following cab companies can dispatch cabs.

  1. Ogata Taxi: 0557-82-5444
  2. Atami Daiichi Kotsu: 0557-82-3101
  3. Kaeru Taxi: 0557-82-7057

Please tell me about your cab dispatch service.
We offer a cab dispatch service for those who have difficulty booking a cab in Japanese. If you would like to use this service, please contact us by 4:00 p.m. the day before the day you would like the taxi dispatched, and inform us of the time, number of passengers, and destination. Please note that cabs are in short supply in Atami City, and if the above time is exceeded, there is a high possibility that the desired reservation will not be made, so please be sure to contact us by this time.

Bedrooms & Floor Plans

What is the layout of the rooms?
The layout of our inn is a two-story, three-bedroom house.
There are three bedrooms, a kitchenette/living room, a bathroom, a kitchen, an open-air bath, and a laundry room.

Please let us know the bedding in each room.
Japanese-style room (large) → 1 queen bed, 2 semi 2 semi-double beds
Western-style room → 1 queen bed
Japanese-style room → 6 mattresses and futons
Futon bedding is thick and firm, as used in Japanese inns.

BBQ

Please tell us about your BBQ.
Charcoal grills are available. Please bring your own charcoal.
You can enjoy BBQ from 9:00 to 21:00.

<Fees>
1,500 yen per use
Please pay with the QR code on site.

<What is provided at the facility>
Nets, igniters, chuckerman, tongs

<What you need to prepare>
Charcoal, food, sauce, skewers (if necessary), gloves, etc.

To prevent fires, please refrain from bringing in or using charcoal grills. However, tarps may be brought in.
*Tarp use is not permitted in the event of rain, as there is no roof. Please be punctual.

Do I need to make a reservation or pay in advance for BBQ use?
No advance reservations are required. Please pay by credit card using the QR code provided at the facility.

Kitchens

I would like to see a list of kitchenware items.
Please see below. Please click here to view images of appliances, cookware, dishes and cutlery.

Home Appliances
Microwave, rice cooker, toaster oven,

Do you have a Coffee set?
Yes, we do.

Seasonings
Salt, sugar, salt and pepper, soy sauce, salad oil

Cooking utensils
Frying pan, pot, earthenware pot, cassette gas stove, kettle, electric range with oven function, toaster, kitchen knives, cutting board, bowl, colander, peeler, grater, wine opener, ladle, spatula, tongs, chopsticks, scissors, etc. are available.

How many cups of rice does the rice cooker cook?
5 cups of rice.

Are hot plates available?
No, we do not have a hot plate.

Do you have pots, pans, and cassette stoves?
No. 9 earthenware pot, cassette stove, and gas cylinder are available.

Does the microwave oven have an oven function?
No, we do not have an oven function.

Do you have ice?
We do not have ice, but we do have a plastic ice machine, but it takes a long time to make ice and the amount of ice is small, so we do not need a lot of ice.
If you need a large amount of ice, please bring your own.

Can I drink the water?
Yes, you can.

Facilities (Wifi, projector, bath, etc.)

<Wifi>
ID : Hotaru
PW : 11223344
The connection speed ranges from 100 to 200 Mbps.

<Projector / TV related>
I don't know how to operate the projector equipment.
The black booklet in the facility provides detailed instructions on how to operate the projector.
Can I connect a PC (smartphone) or Nintendo Switch to the projector for projection?
An HDMI cable is required to connect other devices. We do not provide HDMI cables, so if you need one, please bring your own HDMI cable approximately 3 meters long.

Do you have a TV?
No, we do not. We use Amazon FireTV Stick.
We use Amazon FireTV Stick, but terrestrial digital broadcasting is not available.

<Bath>
How big is the bath?
About 2 people can take a bath.

<Air Conditioning>
Are all rooms air-conditioned?
Yes, we do.

Amenities & Laundry

What amenities are available?
You may use the following amenities provided for your stay, regardless of the duration: a set of face towels and bath towels is provided once, but for stays of three nights or more, two sets are provided. Please make use of the washing machine and dryer available to you.

Bathroom
Shampoo, conditioner, body soap, and facial cleansing foam are available.

Changing Room
Bath towels, face towels, hair dryers, toothbrushes, combs, cotton, razors, and body towels are available.

Is toothpaste available?
Yes, we have toothpaste that comes in a set with a toothbrush.

Are there enough slippers for the number of guests?
Yes, we have slippers for the number of guests.

Do you have pajamas?
No, we do not.

Do you have a washing machine and dryer?
We have a washing machine and a gas dryer. We also have laundry detergent and fabric softener.

Are there any facilities or amenities for children?
We have spoons, forks, and eating utensils for children.
High chairs are available depending on the dates of your stay.

 

Fireworks

Are fireworks allowed?
Fireworks are strictly prohibited.
However, fireworks are allowed at Nagahama Seaside Park, a 13-minute drive away, as long as they are non-sounding.

Can I see fireworks from your facility?
Generally, fireworks are not visible from the facility.

Do you have buckets?
We do not have buckets, so please bring your own.

 

Shopping ・Meals / Services

<Shopping and Meals>
Is it possible to have meals delivered?
There are very few stores that can deliver meals. We have confirmed that Pizza is the only restaurant that can deliver.

Do you have any restaurant recommendations?
Please click here for restaurant information.

Where is the nearest supermarket/convenience store?
There is a MaxValu Atami store about 18 minutes away by car. There is also a Seven-Eleven about 12 minutes away by car.

<Service>
Do you provide transportation service?
Do you provide pick-up service?
We do not provide pick-up service. Please use a car or public transportation.

What about towels and amenities for guests staying for two or more nights?
Details are provided in the "Amenities & Laundry" section.

Do you provide cleaning service during my stay?
No, we do not. However, we may be able to provide cleaning service for stays of 5 nights or more.

Can I drop off my luggage before check-in?
Depending on the situation, it may be possible. Please contact us via message.

Can I leave my luggage after check-out?
Depending on the situation, it may be possible. Please contact us via message.

Are there any sightseeing spots nearby?
Yes, there are. As for nearby tourist spots, you can enjoy the rich nature and culture that Atami City has to offer. Some of the most recommended places to visit include

  • Atami Plum Garden - Enjoy the flowers of the four seasons, especially during the plum season when the beautiful plum trees are in full bloom.
  • MOA Museum of Art - This museum not only exhibits art, but also offers a spectacular view of Atami.
  • Atami Castle - Perched on top of a mountain, the castle offers a panoramic view of
  • Atami city and is a popular observation deck.
  • Raiku Shrine - This mysterious place has a long history and is greeted by a giant camphor tree.
  • Atami Sun Beach - A beautiful stretch of sandy beach that is a popular place for swimming in the summer.

Notes

Please read the Terms of Use.
The following is a list of important points to keep in mind.

<Access and the surrounding environment>

Shopping
There are no supermarkets within walking distance. There is a Maxvalu Atami Taga store about 18 minutes away by car.

Cab
Cabs are in short supply in Atami, so it is recommended to make a reservation the day before. Please note that we will start cleaning even if the cab is not dispatched in time for your check-out time.

<About during your stay>
Please clean up after yourself during your stay.

Please wash dishes and put them in the drainer basket. Please return any household items that have been rearranged to their original locations. Please put all garbage in a bag or box and put it in one place inside the house.

Damage and defacement
If any damage or defacement is found to the building, furniture, or equipment, you may be charged for the damage or defacement. Please contact us if you find any damage or defacement.

Smoking
Smoking is not allowed inside the building, please smoke on the balcony or in the smoking area at the entrance. If you are found smoking inside the room, you may be charged for the cost of deodorizing and returning the room to its original state.

Insects
Insects may enter the rooms due to the natural surroundings of the facility. Vapes, mosquito coils, insect repellents, and insecticidal sprays are available for your use. Please note that no refunds will be made in the event that insects are found.

Please be sure to use mosquito coils in the correct manner, as placing them directly on the floor may cause the floor to burn, or in the worst case, cause a fire.

Noise
Our inn is located in a quiet villa area, and loud noises can be heard outdoors. Some of our guests are causing a serious noise nuisance to the neighborhood. Please be especially careful of the following behaviors.
If the level of noise is too severe, we may ask you to leave the room forcibly. Use of speakers and conversation is not a problem as long as it is within the bounds of common sense.
We ask for your understanding and cooperation in order to make everyone's stay pleasant.

Separation of garbage
Please sort garbage into 4 categories: burnable garbage, PET bottles, cans, and bottles.

In case of injury during your stay
We are not responsible for any injuries sustained during your stay.

Fines
Fines may be incurred for any of the following acts. Basically, there is no problem as long as you use common sense.
Please understand that this is due to the fact that there are some guests with bad manners.

1. If the actual number of guests is different from the reserved number

Basically, an additional charge is required to add the number of guests.
Please contact us for more information. If the actual number of guests differs from the number reserved, you will be charged for the additional guests and may be charged 1.5 times the accommodation fee. Please be sure to notify us of any changes.
*We have security cameras installed outside.

2. If the room is extremely dirty

If you vomit, spill a drink, or smoke in the room, we may charge you a cleaning fee depending on the degree of soiling.

3. In case of damage or theft

The full amount of the relevant items may be charged.

4. If there is a significant delay in check-out

5,000 yen/30 minutes may be charged.

I would like to know the hospital in case of emergency.
International University of Health and Welfare, Atami Hospital
0557-81-9171

Suzuki Clinic
0557-81-2632

Atami Yuzu Clinic
0557-86-0932

Emergency and Fire
119 (fire and emergency services)

For accident cases
Call 110 (police)

<< 1 >>