伊豆貸別荘

Shimoda Ocean Resort The Cliff Trailer Home [Eng] 

We have provided answers to frequently asked questions, including issues that may arise during your stay. If you have any further questions, please do not hesitate to contact us.

CHECK IN 16:00~ / CHECK OUT ~10:00

Shimoda Ocean Resort The Cliff Trailer Home [Eng]

Problems during your stay

I can't use the wifi.
There is a modem and a router under the counter in front of the kitchen. Please unplug both of them. After that, please turn on the modem (black machine) and after 5 minutes, please turn on the router (white machine). If this does not solve the problem, please check that the cable is not firmly plugged in.
If none of the above solutions work, please send us a picture of your modem and router lamps to check their status.

There is no hot water. What should I do?
Is the water heater switch turned on?
If the water was running at first but stopped halfway through, it is possible that the safety device has been activated due to prolonged use.
Please follow the instructions here to restore the safety device.

What should I do in the event of a power failure?
Please check to see if the breaker is tripped.
If you find a breaker that is set to "OFF" in the breaker switch, turn it back to "ON.

Location of the electrical distribution board (breaker)
It is located in the restroom.

Reservation Change

Is early check-in/late check-out available? If so, is there an additional charge?
Due to the reservation with other guests, we will make a decision around 5:00 p.m. on the day before or 12:00 p.m. on the day of the check-in/check-out and inform you of our decision.
The additional charge for both early check-in and late check-out is 5,000 yen per hour.

Can I change my itinerary?
Yes, you can change the date of your stay, but you will be charged a cancellation fee as per the cancellation policy if the period for which the cancellation policy is applicable has been reached.
If the cancellation policy has been met, a cancellation fee will be charged as per the cancellation policy.

How long can I change the number of people in my group?
You can change the number of people in your group up to the day before.

Is it possible to stay in a room with more than the maximum number of guests?
The bedding is as described in the Bedrooms and Floor Plans section, but if you still wish to stay, you can do so by paying the usual additional fee. Please contact us by e-mail or message.

Entry/Parking/Access

<How to enter the room>
We will send you a check-in form 3 days prior to your stay. Please enter the room with the PIN number you will get after entering the form. Please contact us if the check-in form fails to send because some terminals may not be able to send the form properly.

<Parking>
Please park in the gravel area in front of the trailer.


<Access>
Address: 962-1 Susaki, Shimoda City, Shizuoka Prefecture
Google Map

Where is the nearest station?
The nearest station is Izukyu Shimoda Station, about 15 minutes by car from the station.

Are cabs available?
Please note that the number of taxis is limited and that they are open until 5:00 p.m.

Eikyo Taxi
TEL: 0558-23-2288

Izu Tokai Taxi
TEL: 0558-22-3156

Please note that we will start cleaning even if the cab is not dispatched in time for check-out time.

Bedrooms & Floor Plans

Kitchen, dining room, bathroom, toilet, shower, counter table, 2 bedrooms.

■Bedding
Bedroom 1: 2 semi-single beds, 1 semi-double bed (loft)
Bedroom 2: 2 semi-single beds x 2

BBQ & Fireplace

About BBQ
You can use an international gas grill.
BBQ is available from 9:00 to 21:00. Please be punctual.

Usage fee
2,500 yen per use
Please pay using the QR code on site. Reservations are not required.

Items available at the facility
Net, Chuckerman, tongs

Items you will need to prepare
Food, sauce, skewers (if necessary), gloves, etc.

Please refrain from bringing in or using charcoal grills to prevent fires. However, tarps may be brought in.
There is a roof, but it is difficult to use on windy days because of the wind blowing in.

Do I need to make a reservation or pay in advance for BBQ use?
No, you do not need to make reservations in advance. Please pay by credit card using the QR code provided at the facility.

 

<About bonfires>
Bonfires are available for 1500 yen.
Firewood, Chakkaman, and igniters are available.

Kitchens

I would like to see a list of kitchenware.
Below. Click here to view images of appliances, cookware, dishes and cutlery.

<Home Appliances>
Microwave ovens, rice cookers, toaster ovens

<Seasonings>
Salt, sugar, salt and pepper, soy sauce, salad oil,

<Cooking utensils>
Frying pan, small pot, bowl, colander, kitchen knife, cutting board, peeler, grater, ladle, wine opener, spatula, tongs, chopsticks, scissors, etc.

Coffee mill and coffee set are available.

<Tableware and cutlery>
Chopsticks, cutlery, glasses, wine glasses, mugs, large and small plates, bowls, tea bowls

How many cups does the rice cooker cook?
5.5 cups.

Do you have a hot plate?
No, we do not have a hot plate.

Do you have a pot or cassette stove?
No. 9 earthenware pot, cassette stove, and gas cylinder are available.

Does the microwave oven have an oven function?
No, we do not have an oven function.

Do you have ice?
We do not have ice, but we do have a plastic ice machine, but it takes a long time to make ice and the amount of ice is small, so we do not need a lot of ice.
If you need a large amount of ice, please bring your own.

Can I drink the water?
Yes, you can.

Facilities (Wifi, projector, bath, etc.)

<Wifi>
ID : THE CLIFF
PW : 11223344
The speed is about 100M to 200M.

<TV>
There is no TV.

<Bathroom>
Shower booth only.

<Air Conditioner>
Each room has an air conditioner.

Amenities & Laundry

What amenities are provided?
We have a hair dryer, shampoo, conditioner, body soap, bath towels, face towels, toothbrushes, combs, cotton, shaving razors, etc., just like in a hotel.

Is toothpaste available?
Yes, we have a set of toothpaste and toothbrushes.

Are there enough slippers for the number of guests?
Yes, we have slippers for each guest.

Do you have pajamas?
No, we do not.

Do you have a washing machine or dryer?
No, we do not.

Are there any facilities or amenities for children?
We have spoons, forks, and tableware for children.
High chairs are available depending on the dates of your stay.

Fireworks

Are fireworks allowed?
Fireworks are not allowed in our facility.
You can walk to the harbor, which is about a minute away, and you can use hand-held fireworks there. Please be careful of noise.

[caption id="" align="alignnone" width="428"] Marked star is the location of the fireworks.[/caption]

Do you have buckets?
No, we do not have buckets, so please bring your own.

Shopping ・Meals / Services

<Luggage storage>
Can I leave my luggage early?
Yes, you can leave your luggage at the entrance after 11:00 AM.

<Shopping and meals>
Where is the nearest supermarket?
There is no supermarket near the inn. The nearest supermarket is Shimoda Tokyu near Shimoda Station.

Are there any restaurants you recommend?

We recommend the following restaurants in the vicinity of Ocean View Shimoda.

<Ocean View Dinings>

  1. Isoichi (1 minute by car)
  2. Fisherman's Cuisine Ebiman (5 minutes by car)
  3. Ueyamatei (5 minutes by car)

<General Restaurants in Shimoda City> 

  1. South Cafe(Seafood izakaya)
  2. Flam Jack   (Italian Cuisine) *Sea urchin pasta is excellent.
  3. Naminami (Seafood izakaya)
  4. Gorosaya (Seafood)

<Service>
Pickup and drop off available?
Can you provide pick-up service?
We do not provide pick-up service. Please use a car or public transportation.

What about towels and amenities for guests staying multiple nights?
Please refer to the "Amenities & Laundry" page.

Do you provide cleaning service during my stay?
No, we do not. However, we may be able to provide cleaning service for stays of 5 nights or more.

Can I drop off my luggage before check-in?
Yes, depending on the situation.

Can I leave my luggage after check-out?
It is possible depending on the situation.

 

Notes

Please read the Terms of Use.
The following is a list of points to note.

<Access and the surrounding environment>
Shopping
There is no supermarket near the inn. The nearest supermarket is Shimoda Tokyu near Shimoda Station.
Convenience stores are about a 15-minute walk away.

Cab
Please note that the number of taxis is limited and that they are open until 5:00 p.m.
Eikyo Taxi TEL: 0558-23-2288
Izu Tokai Taxi TEL: 0558-22-3156

Please note that we will start cleaning even if the cab is not dispatched in time for your check-out time.

<About during your stay>
Please clean up after yourself during your stay.
Please wash dishes and put them in the drainer basket. Please return any household items that have been rearranged to their original locations. Please put all garbage in a bag or a box and put it in one place inside the room.

Damage and defacement
If any damage or stain is found on the building, furniture, or equipment, you may be charged for the cost of the damage or stain. Please contact us if you find any damage or defacement.

Smoking
Smoking is not allowed inside the building, please smoke on the balcony or in the smoking area at the entrance. If you are found smoking inside the room, you may be charged for the cost of deodorizing and returning the room to its original state.

Insects
Insects may enter the rooms due to the natural surroundings of the facility. Vapes, insect repellents, and insecticidal sprays are available for your use. Please note that no refunds will be made in the event that insects do appear.
Please be sure to use mosquito coils in the correct manner, as placing them directly on the floor may cause the floor to burn, or in the worst case, cause a fire.

Noise
Our inn is located in a quiet villa area, and loud noises can be heard outdoors. Some of our guests are causing a serious noise nuisance to the neighborhood. Please be especially careful of the following behaviors.
If the level of noise is too severe, we may ask you to leave the room forcibly. Use of speakers and conversation is not a problem as long as it is within the bounds of common sense.
We ask for your understanding and cooperation in order to make everyone's stay pleasant.

Separation of garbage
Please sort garbage into 4 categories: burnable garbage, PET bottles, cans, and bottles.

In case of injury during your stay
We are not responsible for any injuries sustained during your stay.
Please be especially careful at the edge of the property, as there is a danger of falling.

About fines
Fines may be incurred for any of the following acts. Basically, there is no problem as long as you use common sense.
Please understand that this is due to the fact that there are some guests with bad manners.

1. If the actual number of guests is different from the reserved number

Basically, an additional charge is required to add the number of guests.
Please contact us for more information. If the actual number of guests differs from the number reserved, you will be charged for the additional guests and may be charged 1.5 times the accommodation fee. Please be sure to notify us of any changes.
*We have security cameras installed outside.

2. If the room is extremely dirty

If you vomit, spill a drink, or smoke in the room, we may charge you a cleaning fee depending on the degree of soiling.

3. In case of damage or theft

The full amount of the relevant items may be charged.

4. If there is a significant delay in check-out

5,000 yen/30 minutes may be charged.

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