I can't use the wifi, is there any way to fix this?
There is a router and a modem near the entrance of the living room. Please unplug both of them. After that, please turn on the modem (the black one), and after 5 minutes, please turn on the router (the white one).
如果还不能解决问题，则可能是 LAN 电缆连接不牢固。
如果上述解决方案均无效，请将调制解调器和路由器的照片发送给我们，以检查灯管的状态。

我没有热水，怎么办？
Is the water heater in the kitchen turned on?

If the safety device was working at the beginning but stopped working in the middle of the session, it may have been activated by prolonged use.
请按照说明操作 这里。 以恢复安全装置。

我不知道如何使用投影仪。
设施客厅里的黑色小册子上有如何使用投影仪的说明。
请先查阅。

停电时该怎么办？
Please make sure that the breaker is not tripped. If you find a breaker that is "OFF", turn it back "ON".

location of power distribution board

Inside the switchboard

是否可以提前入住/延迟退房？ 如果可以，是否需要额外收费？
由于有其他客人预订，我们将在入住/退房前一天下午 5:00 左右或入住/退房当天中午 12:00 左右做出决定，并将决定通知您。并通知您我们的决定。
提前入住和延迟退房的额外费用为每小时 5,000 日元。

我可以更改行程吗？
是的，您可以更改住宿日期，但如果已达到取消政策的适用期，则将根据取消政策收取取消费用。是的，您可以更改住宿日期，但如果已达到取消政策的适用期，则将按照取消政策收取取消费用。
请在预订网站上查看取消政策的详细信息。

By when can I change the number of people in my party?
可在入住前一天更改入住人数。
请注意，如果入住当天客人人数减少，则不会减少住宿费用。
*每天的收费标准不同，在某些情况下，即使人数减少也不能降低收费标准。
此外，如果您只是在烧烤或其他活动中使用设施，而不是在烧烤或其他活动中过夜，您仍需支付通常的额外费用。此外，如果您只是在烧烤或其他活动中使用设施，而不是在此过夜，您仍需支付通常的额外费用。

是否可以入住人数超过上限的房间？
The bedding is as described in the "Bedrooms and Floor Plans" section, but if you still wish to stay, you can do so for an additional charge. Please contact us by e-mail or message.

Is there a long flight of stairs before getting to the entrance?
You will need to climb about 30 steps to reach our entrance. Please be careful if you are carrying heavy luggage or have weak legs or hips.

办理入住手续的时间为 16:00 至 22:00，22:00 之后我们将无法处理任何与办理入住手续相关的问题。

.
请从入住前 3 天寄给您的入住登记表中获取您的 PIN 码，在无人值守的情况下办理入住手续。如果入住登记表发送失败，请联系我们，因为某些终端可能无法正常发送。

<停车场
There is a parking lot for one car 2 minutes away from the facility.

There is one private parking space on the residential side of the parking lot.
Please park as far back as possible without overhanging the white line.
Colored cones with logos have been erected in the parking space.
Do NOT park at the x position in the photo.

Notes on Parking

Please do not park in the following parking lots as they are the parking lots of the neighboring facilities. Please do not park in the following parking lots, as this may cause problems with guests of the neighboring facility.

<访问
请务必使用谷歌地图前往酒店，因为地址并不能提供准确的位置。

Address:12-23 Baiencho, atami-shi, Shizuoka
谷歌地图

最近的车站在哪里？

最近的车站在哪里？
It takes about 20 minutes on foot to the nearest station, Raingu Station. We recommend that you take a bus or cab.

乘坐公共汽车前往
There is a bus stop called "Umezono" near the intersection of Atami Plum Garden Entrance, about a 10-minute walk from our inn. Buses stop approximately every hour to take you to the bus stop at Atami Station.

有出租车吗？

不过，热海市的出租车总是供不应求，因此我们建议至少提前一天预订。

When making arrangements with a cab company, please provide them with the address of the inn and they will be able to dispatch a cab.
以下出租车公司可以调度出租车。

(Ogata Taxi 0557-82-5444
热海第一交通公司 0557-82-3101
Kaeru 出租车公司 0557-82-7057

Map

房间布局如何？
The layout of our inn is a 2bed rooms one-story house. It consists of a living room, dining room, kitchen, Japanese-style room, Japanese-style room, indoor bath (hot spring), outdoor bath (hot spring), and 2 toilets.

请介绍一下每个房间的床上用品。
Bedroom 1 -> 1 king bed, 3 semi-double beds 3 semi-double beds
Japanese-style room 2 -> 3 sets of futon mattresses
The bedding is thick and firm, as used in Japanese-style inns.

Please tell me about the BBQ.
You can use a charcoal grill on the porch. Please bring your own charcoal.
您可以在 9:00 至 21:00 期间享用烧烤。请准时出席。
由于没有屋顶，雨天无法使用。

使用费
每次住宿 1 500 日元
请使用现场的二维码付款。

设施提供的物品
网、点火器、卡克曼、钳子

需要准备的物品
木炭、食物、酱汁、烤串（如有必要）、手套等。

*如遇雨天，可自带防水布。

使用烧烤场需要提前预约或付费吗？
无需提前预订，请使用设施提供的二维码刷卡支付。

我希望看到一份厨房用品清单。

请参见下文。 这里。 查看电器、炊具、餐具和刀叉的图片。

.
微波炉、电饭煲、烤面包机、咖啡机

<季节
盐、糖、盐和胡椒粉、酱油、色拉油

烹饪用具
可提供煎锅、锅、水壶、微波炉、烤面包机、菜刀、砧板、碗、笸箩、削皮器、礤床、开酒器、勺子、铲子、钳子等。备有筷子、剪刀等。

电饭煲能煮多少杯饭？
It cooks 10 cups of rice.

你有电炉吗？
不，我们没有热盘。

你们有锅、平底锅和磁带炉吗？
有。可提供 9 个陶罐、盒式炉和煤气罐。

微波炉有烤箱功能吗？
不，我们没有烤箱功能。

有冰块吗？
我们没有冰块，但我们有一台塑料制冰机，但制冰需要很长时间，而且冰量很小，所以我们不需要很多冰块。
如果需要大量冰块，请自备。

我能喝水吗？
是的，你可以。

<无线
ID : VILLA ATAMI
PW : 11223344
速度约为 100-200Mbps。

<投影仪/电视机相关
Please tell me how to operate the projector equipment.
详细说明请参阅设备中的黑色小册子。

可以将 PC（智能手机）或任天堂 Switch 连接到投影仪进行投影吗？
You will need an HDMI cable to connect other devices. We do not provide HDMI cables, so if you need one, please bring your own HDMI cable approximately 3 meters long.

你有电视吗？
我们使用亚马逊 FireTV Stick。
我们使用亚马逊 FireTV Stick，但地面数字广播无法使用。

<浴室
The hot water is natural hot spring water. Due to the long piping from the hot spring tank to the facility, it may take 5 to 10 minutes before the warm water comes out.

＊Bath size (number of people who can bathe at the same time)
Indoor bath: 3 to 4 persons
Open-air bath: 6 to 8 persons

＊Notes on bathing in the open-air baths
1. Partitions are provided, but please be sure to wear your swimsuit in the outdoor baths.
2. If leaves or other debris get into the bathtub, please use the net by the side of the hot spring to remove them.

.
所有房间都有空调吗？
是的，我们有。

提供哪些便利设施？
无论住宿时间长短，您都可以使用为您提供的以下设施：面巾和浴巾只提供一套，但对于三晚或三晚以上的住宿，将提供两套。请使用洗衣机和烘干机。

有牙膏吗？
是的，我们有一套牙膏和牙刷。

是否有足够的拖鞋供客人使用？
是的，我们为每位客人准备了拖鞋。

你有睡衣吗？
不，我们没有。

您有洗衣机和烘干机吗？
我们有洗衣机和燃气烘干机，还有洗衣粉和衣物柔顺剂。

是否有儿童设施或便利设施？
我们为儿童准备了勺子、叉子和餐具。
高脚椅的供应情况取决于您的入住日期，敬请垂询。

允许燃放烟花爆竹吗？
严禁烟火。
However, fireworks are allowed at Atami Sun Beach, a 10-minute drive away, as long as they are non-sounding.

我能从你们的设施看到烟花吗？
一般来说，从设施内看不到烟花。

你有水桶吗？
我们没有水桶，请自备。

。
有送餐服务吗？
There are very few stores that can deliver meals. We have confirmed that Pizza is the only restaurant that can deliver.

您有什么餐厅推荐吗？
请点击 here.

最近的超市/便利店在哪里？
There is a MaxValu Atami store about 8 minutes away by car. There is also a Seven-Eleven about 5 minutes away by car.

<服务
你们提供交通服务吗？
你们提供接机服务吗？
请使用汽车或公共交通工具。

入住两晚或两晚以上的客人的毛巾和设施如何？
Details about amenities and laundry facilities are provided in the information.

我可以在办理登机手续前寄放行李吗？
视情况而定，这也许是可能的。

退房后我可以留下行李吗？
视情况而定，这也许是可能的。

入住期间你们提供清洁服务吗？
但是，我们可以为 5 晚或 5 晚以上的住宿提供清洁服务。

我可以在办理登机手续前寄放行李吗？
视情况而定，这也许是可能的。

退房后我可以留下行李吗？
视情况而定，这也许是可能的。

*请阅读 使用条款.
以下是需要牢记的要点。

Access and Local Environment

• 楼梯 There are about 30 steps from the parking lot to the entrance.
• 购物 Please be aware that there are no supermarkets within walking distance. A MaxValue supermarket is about a 15-minute drive away.
• Taxi Taxis are scarce in Atami, so it is recommended to reserve one the day before. Please note that if a taxi cannot be arranged in time for checkout, cleaning will commence as scheduled.

During Your Stay

• Housekeeping Please wash the dishes and place them in the draining basket. Return any moved furniture to its original place. There is no need to clean the BBQ set. Please collect your garbage in bags or boxes and keep it in one indoor location.
• Damage or Soiling If any damage or soiling is found on the building, furniture, or fixtures, you may be charged for the costs. If any incidents occur, please contact us.
• 烟 Smoking is strictly prohibited indoors. Please smoke on the balcony or in the designated smoking area at the entrance. If smoking indoors is detected, you may be charged for deodorization and restoration costs.
• 温泉
  Please note that in case of heavy rain or other bad weather conditions, as well as ongoing construction work in the area, it may be temporarily impossible to use the host spring.
  If the hot spring is not available, 15% of the room charge for the applicable night will be refunded.
  (If you cannot use the hot spring only one night out of three nights, 15% of the accommodation fee for one night will be refunded)
  Additionally, we will provide a gas water heater so that you can continue to take baths during your stay.
  The outside bath is a hot spring and cannot be used when the hot spring is shut down.
  We appreciate your understanding in advance.
• 昆虫 Due to the natural surroundings of the facility, insects may enter the building. We have provided vaporizers, mosquito coils(Only from March to October) and  insecticides for your use. Please understand that refunds cannot be provided if insects are present, and ensure that mosquito coils are used correctly to avoid scorching the floors or causing a fire.
• 噪音 Our accommodation is located in a quiet residential area, where noise carries easily outdoors. Noise complaints from neighbors due to guests have been a serious issue. We kindly ask you to be considerate of the following, especially loud behaviors. In severe cases, guests may be asked to leave the premises. The use of speakers and conversation within reasonable levels is permissible. Your understanding and cooperation in ensuring a pleasant stay for all guests are greatly appreciated.
• Waste Separation Please separate waste into four categories: burnable, PET bottles, cans, and glass.
• Injuries During Stay We are not liable for any injuries incurred during your stay. Please be careful.
• 罚款 Fines may be imposed for the following behaviors. Generally, problems will not arise with considerate use. We have made these rules due to the actions of a few inconsiderate guests. We appreciate your understanding.

1. If the actual number of users differs from the number booked, an additional fee will be required for each extra person. Failure to notify changes may result in being charged 1.5 times the accommodation fee. Security cameras are installed outdoors.
2. If the room is left significantly dirty, such as from vomiting, spillages, or indoor smoking, you may be charged a cleaning fee depending on the level of soiling.
3. If any damage or theft occurs, you may be charged the full amount for the relevant item.
4. If there is a significant delay in checkout, you may be charged 5,000 yen per 30 minutes.

Emergency Medical Information

• Atami Hospital of the International University of Health and Welfare Tel: 0557-81-9171
• 铃木诊所 Tel: 0557-81-2632
• 热海柚子诊所 Tel: 0557-86-0932
• For emergencies and fires 拨打 119（消防和紧急服务）
• For accidents and incidents 拨打 110（警察）。