ログハウスClover FAQ

I can't use Wifi.
TV付近にルーター・モデムがあります。そちらを両方とも電源を抜いてください。その後、モデムから電源を入れていただき、5分後にルーターの電源を入れていただけますでしょうか。
If this does not solve the problem, please check that the cable is not firmly plugged in somewhere.
If none of these methods solve the problem, please send us a picture via message so we can check the status of the modem and router lights.

I don't know how to use the projector.
Instructions for use can be found in the black booklet in the living room of the facility.
Please take a look at that first.

I can't get hot water. What should I do?
The method of response will vary depending on the situation.

- If there is no hot water from the hot water/shower in the kitchen
Is the water heater switch on?

- If it was initially produced and then stopped during the process.
Safety devices may have been activated due to prolonged use.
Thank you for your time,this way (direction close to the speaker or towards the speaker)Please follow the guidance in the following section for restoration work.

What should I do if the power goes out?
使用量がオーバーしてしまった可能性がございます。１Fトイレ横の倉庫の中にあるブレーカーを確認し、OFFになっているブレーカーがあればONにしてください。

より詳細な情報をご宿泊3日前にお送りしていますので、必ずそちらをご覧いただくようお願いいたします。

Is early check-in/late check-out available? If so, is there an additional charge?
Due to other customers' reservations, we will make a decision at 5:00 p.m. on the day before or at 12:00 p.m. on the day of the reservation and notify the customer of our decision.
Additional charge for both early check-in and late check-out is 3500 per hourwill be charged.

Can I change the dates?
It is possible to change the date, but if the cancellation policy is reached, the cancellation fee will be charged as per the cancellation policy. Please check the details of the cancellation policy on the reservation website.

How long can I change the number of people in my group?
Changes in the number of persons can be made up to the day before the stay, both in terms of increase and decrease. Please note that if the number of guests decreases on the day of your stay, no reduction will be made.
Basically, an additional fee will be charged for additional people.

We have more than the maximum number of guests.
The maximum number of guests is 12. Bedding is as described in the Bedrooms and Floor Plan section, but if you would still like to stay in the room, you can do so for the usual additional fee. Please contact us by e-mail or message.

Available check-in times are16:00~22:00.22:00We will not be able to handle any problems related to check-in after 22:00.

How to enter
You are required to check in unattended by obtaining a PIN number from the check-in form that will be sent to you three days prior to your stay.
Please contact us if the check-in form fails to send as some terminals may not be able to send it properly.

Parking lot
Two parking spaces are available on site.

Access
Please be sure to use Google Map for your visit, as the address does not give the exact location.

住所：〒413-0231　静岡県伊東市富戸1317-2976
Google Map

Is there a cab service?
Yes, there are. Due to the constant shortage of cabs, we recommend making reservations at least one week to three days in advance of your visit.
Please note that if a cab cannot be dispatched by the check-out time, our cleaning staff may still enter the room.

Izu Kotsu
0120364692
Izu Tokai Taxi (Reservations not accepted)
0557530776

What is the nearest train station?
It takes about 10 minutes by car to the nearest "Izu Kogen Station".

From the station to the innCan I get there on foot?
Walking is too far, so a cab is recommended.

What is the layout of the rooms?
当宿の間取りは4LDKです。
1F　LDK 、和室、お風呂、トイレ
2F  洋室①、洋室②、子供部屋 、トイレ

What is the bedding in each bedroom?
1F和室→ふとん3組
2F洋室①→Sベッド２つ+ふとん1組
2F洋室②→Sベッド２つ+ふとん1組
2F子供部屋→ふとん2組

What can you tell me about BBQ?
Charcoal grills are available.
BBQ is available from 9:00 to 21:00. Please be punctual.
The restaurant is not roofed, so it is not available on rainy days.

【Rates】
1,500 yen/stay
Please pay with the QR code on site.

【What's at the facility】
Net, igniter, chuckerman, tongs

【What you need to prepare】
Charcoal, ingredients, sauce, skewers (if needed),cotton gloves (lessening the significance or value of the previous word) the likes of

*The area is uncovered and cannot be used in the event of rain. However, you may bring your own tarp.

Do I need to make reservations or pay in advance for BBQ use?
No advance reservation is required. Please pay by credit card using the QR code provided at the facility.

I would like to see a list of kitchenware.
As follows.this way (direction close to the speaker or towards the speaker)You can see more images of appliances, cookware, tableware and cutlery.

consumer electronics
Microwave, rice cooker, toaster oven, coffee set

seasoning
Salt, sugar, salt and pepper, soy sauce, salad oil

cookware
Frying pan, pot, kettle, microwave, toaster, kitchen knife, cutting board, bowl, colander, peeler, grater, wine opener, ladle, spatula, tongs, chopsticks, scissors, etc. are available.

How many cups does your rice cooker cook?
It cooks 10 cups.

Do you have a hot plate?
No hot plates available.

Are pots, pans, and cassette stoves available?
Earthenware pots, cassette stoves, and gas cylinders are available.

Does the microwave oven have an oven function?
Oven function is not available.

Do you have ice?
There is no ice, but there is a plastic ice machine. However, it takes time to make ice and the amount is small, so if you need a large amount of ice, please bring your own.

Can I drink the water?
Drink.

Wifi ]
ID :Clover1202
PW : clover1202

Projector / TV related
I don't know how to operate the projector equipment.
Detailed operating instructions are provided in the black booklet inside the facility.

Can I connect my PC (smartphone) or Nintendo Switch to the projector for projection?
An HDMI cable is required for connection to other devices. The facility does not provide HDMI cables, so if you need one, please bring your own HDMI cable approximately 3 meters long.
Please prepare a conversion cable to connect with HDMI in case of a smartphone.

Do you have a TV?
ございます。 TVでは地上波が見られます。またモバイルプロジェクターをご利用いただけます。FireTVが利用できますが、当宿のアカウントはございませんので、ご利用の場合はお客様でアカウントのご用意をお願い致します。有料コンテンツのご視聴を希望される場合、当宿のアカウントでは視聴できないため、有料アカウントをご用意ください。

また、お客様で用意されたコンテンツを投影したい場合は、3m程のHDMIケーブルをお持ちいただければ接続可能です。 HDMI端子のfireTVスティックと入れ替えてご利用ください。ご利用後は元にお戻しいただくようお願いします。

[Bath].
Is the bath a hot spring?
Yes, our hot water is natural hot spring.

 Is there a time limit on when I can use the spa?
Yes, there are restrictions on hot water supply hours due to circumstances at the hot spring supplier.
Available Dates and Times
0 6:00 a.m. - 24:00 a.m.
Monday, Friday, Saturday, Sunday and national holidays
Spring break (March 25-April 7)
Summer vacation (July 25-August 31)
Year-end and New Year holidays (December 30 - January 5)

0 3:00 p.m. - 24:00 p.m.
Tuesday, Wednesday, Thursday
■ Closed days (normal hot water is available.)
The 2nd and 4th Wednesday of each month
*When the following day is a national holiday, hot water will be supplied.

How big is the bath?
It is large enough to accommodate about two people.

Can I take a bath right away?
Our inn uses natural hot spring water. Due to the long piping from the hot spring tank to the facility, it may take up to 5 minutes for the warm water to be released.

Air conditioner
Are all rooms air-conditioned?
Please check the following

What amenities are available?
The following amenities are available. Amenities are provided for one stay regardless of the number of nights. Face towels and bath towels are provided twice for stays of 3 nights or more. Please use the washing machine and dryer available at the hotel.

■Bathroom
Shampoo, conditioner, body soap, and facial cleansing foam are available.

■Dressing room
Bath towels, face towels, hair dryers, toothbrushes, combs, cotton, razors, and body towels are available.

Is there a toothpaste?
A toothbrush and a set of toothbrushes are available.

Do you have enough slippers for the number of people?
We will prepare enough for the number of people.

Do you have pajamas?
There is no such thing.

Are there washing machines and dryers?
Washing machine and electric dryer are available. Laundry detergent and fabric softener are also available.

Are there any facilities or amenities for children?
Children's spoons and forks and tableware are available.
High chairs are available for some dates, so please inquire.

Can I have fireworks?
Fireworks are strictly prohibited.
Non-sounding fireworks are permitted at Akazawa Beach, a 15-minute drive away, so please enjoy them there.

Can I see fireworks from the facility?
Fireworks are not usually visible from the facility.

Do you have a bucket?
suffix used to negate a verb in the past tensePlease be prepared with the following information.

Shopping and Dining
Can you deliver meals?
There are few stores that can handle this service. Gusto Izu Kawana is the only store that we have confirmed to be able to provide this service.

Where is the nearest supermarket/convenience store?
お車で約12分ほどでマックスバリュや、地元の食材を扱ったスーパーのスーパーナガヤがございます。
There is also a 7-Eleven about 10 minutes away by car.

Service
Can you provide transportation?
We do not provide pick-up service. Please use a car or public transportation.

What about towels and amenities for consecutive nights?
Please see Amenities & Laundry.

Do you provide cleaning services during my stay?
No, but may be available for stays of 5 nights or more.

Can I leave my luggage early before check-in?
It is possible depending on the situation, so please contact us by message.

Can I leave my luggage after check-out?
It is possible depending on the situation, so please contact us by message.

Please confirm the following

Terms of Use

Below is a list of precautions to which you should pay special attention.

Access and surroundings

Shopping
There are no supermarkets within walking distance. For more information, please see the section on shopping, meals, and services.

Cab
Due to the shortage of cabs, we recommend making reservations at least one week to three days in advance. Please note that we will start cleaning even if the cab is not dispatched in time for check-out time.

[about his stay].
About cleaning up during your stay
Please wash dishes and put them in the drainer. BBQ sets do not need to be cleaned. Please put all garbage in a bag or box and put it in one place inside the house.

Damage or defacement
If any damage or stain is found on the building, furniture, or equipment, you may be charged for the cost. Please contact us if you find any damage or defacement.

Cigarettes
Smoking is completely prohibited indoors; please smoke on the balcony or in the smoking area at the entrance. If you are found smoking indoors, you may be charged for the cost of deodorizing and returning the room to its original state.

... worm (used figuratively as a term of abuse)
自然に囲まれた施設のため屋内に虫が入ることがあります。ベープ、蚊取り線香（3月～10月のみ）、虫除けスプレー、殺虫スプレーを用意しておりますのでご利用ください。虫が出てしまった場合でも返金は致しかねますのでご了承くださいませ。

Please note that placing mosquito coils directly on the floor may cause the floor to burn, or in the worst case, cause a fire.

Noise
Our inn is located in a quiet villa area, and loud noises can be heard outdoors. Some of our guests are causing serious noise nuisance to the neighborhood. Please be especially careful of the following acts.
If the level of disturbance is too severe, you may be asked to leave the room forcibly. There is no problem with the use of speakers or conversation as long as it is within the bounds of common sense.
We appreciate your understanding and cooperation in order to make everyone's stay pleasant.

Garbage separation
Please sort into 4 categories: burnable trash/ PET bottles/cans/bottles.

If you are injured during your stay
The inn is not responsible for any injuries sustained during your stay.

About fines
Fines may be incurred for any of the following acts. Basically, there is no problem as long as you use common sense.
Please understand that this is due to the bad manners of some of our guests.

1. In the event that the actual number of guests differs from the reserved number of guests

Basically, an additional fee is required for additional people.
. If the actual number of guests differs from the number reserved, you will be charged for the additional guests and may be charged 1.5 times the accommodation fee. Please be sure to notify us of any changes.
*Security cameras are installed outside.

2. If the room is extremely dirty

If vomiting, spilled drinks, or smoking in the room are found, a cleaning fee may be charged depending on the degree of soiling.

3. In case of damage or theft

You may be charged the full amount of the applicable item(s).

4. 5,000 yen/30 minutes may be charged for a significant delay in check-out time.

interpoint (interword separation)I would like to know about emergency hospitals.

Ito Municipal Hospital
0557-37-2626

Emergency and Fire
119 (fire and emergency services)

Accident cases
110 (Police)