
This section contains frequently asked questions, including problems during your stay. Please contact us if you have any other questions.
CHECK IN 16:00~ / CHECK OUT ~10:00
Private Resort Takesen
Problems during your stay (hot water, power outage)
I️ don't have hot water. What should I do?
The method of response will vary depending on the situation.
If there is no hot water from the hot water/shower in the kitchen
Please check if the water heater is switched on.
If hot water was running but stopped halfway through
Safety devices may have been activated due to prolonged use.
Thank you for your time,this way (direction close to the speaker or towards the speaker)Please follow the guidance in the following section for restoration work.
What should I do if I️ lose power?
It is possible that the amount used has been exceeded.
- Please check the breaker first.
- Open the door and check the electrical switchboard.
- If you find a breaker that is "OFF", turn it back "ON".
Photo of breaker] *Top of refrigerator

[Breaker: up].

Reservation Changes
Is early check-in/late check-out available? If so, is there an additional charge?
Due to the reservation with other customers, we will make a decision at 5:00 p.m. on the day before or at 12:00 p.m. on the day of the reservation and notify the customer of our decision.
Early check-in and late check-out are both available at an additional hourly rate5,000 yen.
Can I change the dates?
It is possible to change the date, but if the period deserving of the cancellation policy is reached, the cancellation fee will be charged as per the cancellation policy. Please refer to the cancellation policy details on the reservation website.
How long can I change the number of people in my group?
Changes in the number of persons can be made up to the day before the stay, both in terms of increase and decrease. Please note that if the number of guests decreases on the day of your stay, no reduction will be made.
*Different rates are set for different days, and in some cases, a reduction cannot be made even if the number of people decreases. Please contact us for details.
Basically, an additional fee will be charged for additional people.Even if you use the facilities temporarily without staying overnight, you will be charged the usual additional fee.
We have more than the maximum number of guests.
The maximum number of guests is 8. Bedding is as listed in the Bedrooms and Floor Plans section, but if you would still like to stay in the room, you can do so for the usual additional fee. Please contact us by e-mail or message.
How to enter, parking, access
Available check-in times are16:00~22:00.22:00We will not be able to handle any problems related to check-in after 22:00.
How to enter
You are required to check in unattended by obtaining your PIN from the check-in form that will be sent to you 3 days prior to your stay. Please contact us if the check-in form fails to send as some terminals may not be able to send it properly.
Access
The address does not give the exact location, so be sure to use the belowGoogle mapto come to our office.
Address: 10-4, Umiko-cho, Atami, Shizuoka, 413-0003, Japan
*Neighborhood Directions
Turn right and the facility will be on your right.

Parking lot
One parking space is available in front of the building.
Please be careful when parking and getting in and out of the car, as it is narrow, only 2m wide and less than 6m long.
*Please use the paid parking lot near the station for large vehicles.
*Please do not step on the outdoor light when parking because it is located at the position indicated by the red arrow in the image.

What is the nearest train station?
It takes about 12 minutes on foot to the nearest "Atami" station.
Please note that Atami has many hills and the road to the inn is steep.
Cabs are available.?
Yes, there are. Due to the constant shortage of cabs, we recommend making reservations at least one week to three days in advance of your visit.
Please note that if a cab cannot be dispatched by the check-out time, our cleaning staff may still enter the room.
Ogata Taxi: 0557-82-5444
Atami Daiichi Kotsu: 0557-82-3101
Bedrooms and Floor Plans
*Please note that there are drafts due to the old house. (Especially away from the house)
■ Floor Plan
The layout is a main house (2LDK) + a detached house.
Main house: living room, dining room, kitchen, 2 bedrooms, bath (hot spring), toilet
Separate: 1 bedroom (no toilet)
■About the bedroom
Japanese-style room: 3 sets of futons
Japanese/Western style room: 3 single beds
Separate: 1 queen bed
The queen is intended for use by two people.
BBQ
BBQ is not available. Bringing your own is also prohibited.
kitchen
I would like to see a list of kitchenware.
As follows.this way (direction close to the speaker or towards the speaker)You can see more images of appliances, cookware, tableware and cutlery.
consumer electronics
Microwave oven (without oven function), rice cooker (5.5-cup rice cooker), toaster oven
seasoning
Salt, sugar, salt and pepper, soy sauce, salad oil
cookware
Frying pan, pot, cassette gas stove, kettle, electric range, toaster, kitchen knife, cutting board, bowl, colander, peeler, grater, wine opener, ladle, spatula, tongs, chopsticks, scissors, etc.
Do you have a hot plate?
No hot plate.
Are pots, pans, and cassette stoves available?
Cassette stoves and gas cylinders are available.
Do you have ice?
If ice is required, please prepare it yourself.
Can I drink the water?
Drink.
Facilities (Wifi, projector, bath, etc.)
Wifi
ID :Private Resort Takesen
PW : 11223344
If Wifi is not available
The router and modem are located at the bottom of the kitchen cabinet. Unplug both from the power supply. After that, please turn on both. If this does not solve the problem, the LAN cable may not be firmly plugged in.
If none of these methods solve the problem, please send us a picture via message so we can check the status of the modem and router lights.
Projector / TV related
How to take down the screen
Use the remote control shown in the red frame of the image to operate the unit.

I don't know how to operate the projector equipment.
Detailed operating instructions are provided in the black booklet inside the facility.
Amazon Prime Video, Netflix, Youtube, etc. can be viewed on the projector.
Can I connect my PC (smartphone) or Nintendo Switch to the projector for projection?
You will need an HDMI cable for connection to other devices. The facility does not provide cables, so please bring your own HDMI cable approximately 2 meters long. If you wish to connect your smartphone, please also bring a conversion cable to connect it to the HDMI.
Do you have a TV that can watch terrestrial digital broadcasting?
No, there is not.
[Bath].
Precautions
Our inn is a hot spring. Until the hot water is piled upPlease note that it will take about 90 minutes.
It may also take up to 5 minutes to reach hot water. Since the temperature is high, adjust by adding water if necessary.
Size of bath
About 4 people can bathe at the same time.
Air conditioner
Are all rooms air-conditioned?
Yes, there is.
In addition, one stove is installed in the kitchen for your use in winter.
*The kerosene reserve is on the left as you walk out the front door.

Amenities & Laundry
What amenities are available?
The following amenities are available. Amenities are provided for one stay regardless of the number of nights. Face towels and bath towels are provided twice for stays of 3 nights or more. Please make use of the washing machine and dryer.
■Bathroom
Shampoo, conditioner, body soap, facial cleansing foam
■Dressing room
Bath towel, face towel, hair dryer, toothbrush, comb, cotton, razor, body towel
Is there a toothpaste?
There is a toothbrush and a set of toothbrushes.
Do you have enough slippers for the number of people?
We have enough for the number of people.
Do you have pajamas?
No, there is not.
Are there washing machines and dryers?
A drum-type washer/dryer is available.
*Laundry detergent and fabric softener are automatically added. Please do not add more until you run out.The following is a list of the most common problems with the "C" in the "C" column.
Are there any facilities or amenities for children?
Children's spoons and forks, dishes, and one baby chair are provided.
If you need two baby chairs, please contact us as we can prepare them depending on the schedule.
fireworks
Can I have fireworks?
Fireworks are not allowed in the facility.
It's about a five-minute drive.Atami Sun BeachIf it is a firework that does not make noise atUntil 10:00 p.m.It is permitted, so please enjoy it there.
Can I see fireworks from the facility?
Fireworks are not usually visible from the facility.
Do you have a bucket?
No. Please prepare if necessary.
Shopping ・Meals / Services
Shopping and Dining
Can you deliver meals?
There are few stores that can handle this. The only ones we have been able to confirm here arePizza Atamionly.
Where is the nearest supermarket/convenience store?
About a 10-minute walk.Family Mart (company)There are
Also, we are about 8 minutes drive away.Maxvalu Atami storeThere are
Service
Can you provide transportation?
As this is an unmanned facility, transportation is not provided. Please use your car or public transportation.
What about towels and amenities for consecutive nights?
Listed in Amenities & Laundry.
Do you provide cleaning services during my stay?
No, but we may be able to accommodate you for 5 nights or more, so please contact us by message.
Can I leave my luggage early before check-in?
It is possible depending on the situation. Please contact us by message.
Can I leave my luggage after check-out?
It is possible depending on the situation. Please contact us by message.
Are there any tourist attractions nearby?
Yes. As for nearby attractions, you can enjoy the rich nature and culture that Atami City has to offer. Some of the most recommended places to visit include the following:
- Atami Plum Garden - Visitors can enjoy seasonal flowers, especially during the plum blossom season when the beautiful plum trees are in full bloom.
- MOA Art Museum - The museum not only exhibits art works, but also offers a panoramic view of the wonderful scenery of Atami.
- Atami Castle - Standing on top of the mountain, the castle commands a panoramic view of Atami city and is popular as an observation deck.
- Kuromiya Shrine - It is a mysterious place with a long history and a huge camphor tree welcoming visitors.
- Atami Sun Beach - This is a beach with beautiful sandy beaches that is busy as a swimming beach in the summer.
important point
Please confirm the following information in advance.
Terms of Use
*Construction of the building next door
Construction is taking place during the day and noise may be a concern. Please be aware of this beforehand and take special care if you are sensitive to it.
Below is a list of precautions to which you should pay special attention.
Access and surroundings
Shopping
For more information, please refer to the Shopping and Meals/Services section.
Cab
Due to the shortage of cabs, it is recommended to make reservations at least one week to three days in advance. Please note that we will start cleaning even if the cab is not dispatched in time for check-out time.
[about his stay].
Cleaning up during your stay
Please wash dishes and place them in the drainer basket. Please return any household items that have been rearranged to their original locations. Please put all garbage in a bag or box and place it in one place inside the building during your stay.
Damage or defacement
If any damage or stain is found on the building, furniture, or equipment, you may be charged for the cost. Please contact us if you find any damage or defacement.
Cigarettes
Smoking is completely prohibited indoors; please smoke on the balcony or in the smoking area at the entrance. If smoking is found inside the room, you may be charged for the cost of deodorizing and returning the room to its original state.
... worm (used figuratively as a term of abuse)
Because the facility is surrounded by nature, insects may come indoors. Vapes, mosquito coils (only from March to October), and insecticidal sprays are available for your use. Please note that no refunds will be made in the event that insects are found. Please be sure to use mosquito coils in the correct manner, as placing them directly on the floor may burn the floor and pose a fire hazard.
Noise
Our inn is located in a quiet villa area, and loud noises can be heard outdoors. Some guests are causing a serious noise nuisance to the neighborhood.
If the level of disturbance is too severe, you may be asked to leave the room forcibly. There is no problem with the use of speakers or conversation as long as it is within the bounds of common sense.
We appreciate your understanding and cooperation in order to make everyone's stay pleasant.
Garbage separation
Please sort into 4 categories: burnable trash/ PET bottles/cans/bottles.
If you are injured during your stay
The inn is not responsible for any injuries sustained during your stay.
About fines
Any of the following actions may result in a fine. Please use common sense.
Please understand that we have made this statement due to the bad manners of some of our guests.
1. In the event that the actual number of guests differs from the reserved number of guests
Basically, an additional fee is required for additional people.
If the actual number of guests differs from the number reserved, you will be charged for the additional guests and may be charged 1.5 times the accommodation fee. Please be sure to notify us of any changes.
*Security cameras are installed outside.
2. If the room is extremely dirty
If vomiting, spilled drinks, or smoking in the room are found, a cleaning fee may be charged depending on the degree of soiling.
3. In case of damage or theft
You may be charged the full amount of the applicable item(s).
4. In case of substantial delay in check-out
5,000 yen/30 minutes may be charged.
interpoint (interword separation)I would like to know about emergency hospitals.
International University of Health and Welfare, Atami Disease
0557-81-9171
Emergency and Fire
119 (fire and emergency services)
Accident cases
110 (Police)