Villa Mille FAQ

I️ don't have hot water. What should I do?
The method of response will vary depending on the situation.

If there is no hot water from the hot water/shower in the kitchen
Please check if the water heater is switched on.

If hot water was running but stopped halfway through
Safety devices may have been activated due to prolonged use.
Thank you for your time,this way (direction close to the speaker or towards the speaker)Please follow the guidance in the following section for restoration work.

What should I do if I️ lose power?
使用量がオーバーしてしまった可能性があります。玄関横の鍵のかかった倉庫内にブレーカーがあります。
If any are turned off, please turn them on.
*The warehouse key is on the shelf under the living room decorating table.

［Breaker photo]
*Warehouse Location

*Key Location

️リビングのシャッターの開閉方法が分かりません。
キッチンにシャッターの電源があります。

案内表記に合わせて操作し、シャッターを開閉してください。

Is early check-in/late check-out available? If so, is there an additional charge?
Due to the reservation with other customers, we will make a decision at 5:00 p.m. on the day before or at 12:00 p.m. on the day of the reservation and notify the customer of our decision.
Additional charge for both early check-in and late check-out is 5000 per hourwill be charged.

Can I change the dates?
It is possible to change the date, but if the period deserving of the cancellation policy is reached, the cancellation fee will be charged as per the cancellation policy. Please refer to the cancellation policy details on the reservation website.

How long can I change the number of people in my group?
Changes in the number of persons can be made up to the day before the stay, both in terms of increase and decrease. Please note that if the number of guests decreases on the day of your stay, no reduction will be made.
*Different rates are set for different days, and in some cases, a reduction cannot be made even if the number of people decreases. Please contact us for details.
Basically, an additional fee will be charged for additional people. Even in the case of temporary use of the facilities without overnight stay, such as BBQ only, an additional fee will be charged as usual.

We have more than the maximum number of guests.
The maximum number of guests is 14. Bedding is as listed in the Bedrooms and Floor Plans section, but if you would still like to stay in the room, you can do so for the usual additional fee. Please contact us by e-mail or message.

Are there any areas off-limits to dogs?
1階であればどこでもご一緒にお過ごしいただけます。2階への立ち入りはご遠慮ください。マナーパンツを利用するなど、粗相にはご配慮くださいますようお願いいたします。粗相があった場合はご連絡ください。

What are the fees?
Up to two dogs are included in the room rate. From the third dog[4,000 yen/night/per dog] The following is a list of the items that will be charged to the customer.

Limitations on the number of dogs and breeds
There is no limit on the number of dogs. Please consult with us for very large dogs.

Amenities at the facility
Pet Seat / Toilet / Pet Diaper / Pet Bowl / Pet Fence

Available check-in times are16:00~22:00.22:00We will not be able to handle any problems related to check-in after 22:00.

How to enter
You are required to check in unattended by obtaining a PIN number from the check-in form that will be sent to you three days prior to your stay.
Please contact us if the check-in form fails to send as some devices may not be able to send it properly.

Parking lot
敷地内に1～2台（コンパクトカーなら2台）、第二駐車場に2台縦列可能なスペースがあります。
・敷地内駐車場サイズ：横約3.5m×縦約6m
・第二駐車場サイズ：横約3m×奥行き約9m（奥に行くにつれ幅が少し狭くなっていきます）

【周辺アクセスと駐車場所】

1️⃣右折し、200m程直進する

2️⃣【第二駐車場】です。※突き当りの手前左側
矢印の位置に2台縦列可能です。

3️⃣突き当りを左折する

4️⃣【敷地内駐車場】1-2台※コンパクトカーは2台駐車可能

Access
Since the address does not give the exact location, be sure toGoogle mapto come to our office.

住所：静岡県伊東市富戸1317-1787

Bus Information
The closest bus stop to the inn is 大室高原2丁目, an 11-minute walk from the inn.
Bus stops arethis way (direction close to the speaker or towards the speaker)

We recommend that you take the train from *Izu-Kogen Station.
※本数が少ないので、Google mapの経路案内や時刻表を事前にご確認ください。

Is there a cab service?
Yes, there are. Due to the constant shortage of cabs, we recommend making reservations at least one week to three days in advance of your visit.
Please note that even if a cab cannot be dispatched by the check-out time, the cleaning staff may still enter the room. There is a cab stand at the Sakura Namiki Exit of Izu Kogen Station, so there is no need to make a reservation for a cab to the inn.

Izu Kotsu
0120364692
Izu Tokai Taxi (Reservations not accepted)
0557530776

What is the nearest train station?
It takes about 12 minutes by car to the nearest “Futo Station”.

From the station to the innCan I get there on foot?
It is too far to walk, so a cab is recommended.

What is the layout of the rooms?
The floor plan is 6 bedrooms, 3 toilets and bath.
1F Living room, dining room, kitchen, 2 bedrooms, toilet
2F 3 Western-style rooms, Japanese-style room, bath, 2 toilets

1F

2F

What is the bedding in each bedroom?

1st floor
Bedroom 1: 3 futons
Bedroom 2: 2 sets of futons

Second floor.
Bedroom 3: 1 queen bed
Bedroom 4: 1 queen bed, 1 futon set
Bedroom 5: 2 semi-single beds
Bedroom 6: 2 sets of futons
The queen bed is designed for two people.

You can enjoy BBQ on the charcoal grill. Please be punctual between 9:00 and 21:00. No advance reservation is required.
*Because there is no roof, BBQ is not available in the event of rain. However, if you bring your own tarp, you can use it.

Fees】】 【Usage Fees
1,500 yen/stay

【usage rules】
Please scan the QR code placed on site and pay by credit card.
Please unlock the BBQ box and use the equipment with the PIN code displayed after payment.

【What's at the facility】
Igniter, chuckerman, tongs,cotton gloves

【What you need to prepare】
Charcoal, ingredients, sauce, skewers (if necessary), etc.

【Cleanup】
No cleaning of the BBQ grill is required. Please wash dishes after use and separate trash and dispose of it separately in the kitchen trash can.
Please do not leave food outside to prevent birds and animals from destroying it.

I would like to see a list of kitchenware.
As follows.this way (direction close to the speaker or towards the speaker)You can see more images of appliances, cookware, tableware and cutlery.

consumer electronics
Microwave oven (with oven function), rice cooker (5-cup rice cooker), toaster oven, coffee set

seasoning
Salt, sugar, salt and pepper, soy sauce, salad oil

cookware
Frying pan, pot, kettle, microwave, toaster, kitchen knife, cutting board, bowl, colander, peeler, grater, wine opener, ladle, spatula, tongs, chopsticks, scissors, etc. are available.

Do you have a hot plate?
No hot plate.

Are pots, pans, and cassette stoves available?
Earthenware pots, cassette stoves, and gas cylinders are available.

Do you have ice?
If ice is required, please prepare it yourself.

Can I drink the water?
Drink.

Wifi ]
ID :.VillaMille
PW : 11223344

If Wifi is not available
リビングのソファーの裏にある棚の中にルーター・モデムがあります。両方とも電源を抜いてください。その後、モデムから電源を入れていただき、5分後にルーターの電源を入れてください。
If this does not solve the problem, the cable may not be firmly plugged in somewhere.
If none of these methods solve the problem, please send us a picture via message so we can check the status of the modem and router lights.

TV related
Do you have a TV?
あります。寝室の32型テレビでは、地上波放送を視聴可能です。
You can also enjoy Prime Video, Youtube, etc. on the projector in the living room. If you wish to view paid content, please prepare a paid account as it is not available with our account.

Can I connect my PC (smartphone) or Nintendo Switch to a TV for projection?
You will need an HDMI cable for connection to other devices. The facility does not provide cables, so please bring your own HDMI cable approximately 3 meters long. If you wish to connect your smartphone, please also bring a conversion cable to connect it to the HDMI.

[Bath].
The hot water at our facility is natural hot spring water. Due to the long piping from the hot spring tank to the facility, it may take up to 5 minutes before warm hot spring water is available.

How big is the bath?
It is large enough to accommodate 5-6 people at the same time.

Precautions
温泉供給元の事情で給湯時間の制限があります。

[Basic Available Hours].
Monday, Friday, Saturday, Sunday, and holidays are from 6:00 to 24:00.
Tuesdays, Wednesdays, and Thursdays are from 3:00 p.m. to 24:00 p.m.

※年末年始（ 12月30日～1月5日）は6時～24時 で利用可能です。

[Closed Days].
Closed on the 2nd and 4th Wednesdays.
The aforementioned, busy season period is available.

*Normal hot water is available even during times when hot spring water is not available.

Air conditioner
Are all rooms air-conditioned?
One of the two Japanese-style rooms on the first floor does not have air conditioning. All other rooms are equipped.
また、リビングには灯油ストーブを2台設置していますので冬場はご活用ください。

※予備の灯油はテラスに用意しています。リビングのテラスからでて左手に進んでください。

What amenities are available?
The following amenities are available Amenities are provided once, regardless of the number of nights you stay. Face towels and bath towels are provided twice for stays of 3 nights or more. Please make use of the washing machine and dryer.

■Bathroom
Shampoo, conditioner, body soap, facial cleansing foam

■Dressing room
Bath towel, face towel, hair dryer, toothbrush, comb, cotton, razor, body towel

Is there a toothpaste?
There is a toothbrush and a set of toothbrushes.

Do you have enough slippers for the number of people?
We have enough for the number of people.

Do you have pajamas?
No, there is not.

Are there washing machines and dryers?
洗濯機とドラム式乾燥機を用意しています。洗濯用洗剤と柔軟剤もありますのでご活用ください。

Are there any facilities or amenities for children?
Children's spoons/forks and tableware are available.
If you need a baby chair, please contact us as we can prepare one depending on the schedule.

Can I have fireworks?
Fireworks are totally prohibited.
About 17 minutes by car.Akazawa CoastFireworks that do not make noise are permitted at the "Fireworks" section of the "Fireworks" website, so please enjoy your fireworks there.

Do you have a bucket?
No. Please prepare if necessary.

Shopping and Dining
Can you deliver meals?
There are very few stores that can handle this. The only ones we have been able to confirm areAma-no-Isohime no Isohoto (The Seaside Flute of the Diving Woman)(sushi) only.

Where is the nearest supermarket/convenience store?
It takes about 15 minutes by car.MaxValuand supermarkets that carry local produce.supernayaThere are
またお車で約6分の場所にFamily Mart (company)There are

Service
Can you provide transportation?
As this is an unmanned facility, transportation is not provided. Please use your car or public transportation.

What about towels and amenities for consecutive nights?
Listed in Amenities & Laundry.

Do you provide cleaning services during my stay?
No, but we may be able to accommodate you for 5 nights or more, so please contact us by message.

Can I leave my luggage early before check-in?
It is possible depending on the situation. Please contact us by message.

Can I leave my luggage after check-out?
It is possible depending on the situation. Please contact us by message.

Please confirm the following information in advance.
Terms of Use
Pet Accompanying Pledge

Below is a list of precautions to which you should pay special attention.

About the hot springs.

温泉供給元の事情で給湯時間の制限があります。

[Basic Available Hours].
Monday, Friday, Saturday, Sunday, and holidays are from 6:00 to 24:00.
Tuesdays, Wednesdays, and Thursdays are from 3:00 p.m. to 24:00 p.m.

※年末年始（ 12月30日～1月5日）は6時～24時 で利用可能です。

[Closed Days].
Closed on the 2nd and 4th Wednesdays.
The aforementioned, busy season period is available.

*Normal hot water is available even during times when hot spring water is not available.

Access and surroundings

Shopping
There are no supermarkets within walking distance. For more information, please see the section on shopping, meals, and services.

Cab
Due to the shortage of cabs, it is recommended to make reservations at least one week to three days in advance. Please note that we will start cleaning even if the cab is not dispatched in time for check-out time.

[about his stay].
Cleaning up during your stay
Please wash dishes and put them in the drainer. BBQ sets do not need to be cleaned. Please put all garbage in a bag or box and put it in one place inside the house.

Damage or defacement
If any damage or stain is found on the building, furniture, or equipment, you may be charged for the cost. Please contact us if you find any damage or defacement.

Cigarettes
Smoking is completely prohibited indoors; please smoke on the balcony or in the smoking area at the entrance. If smoking is found inside the room, you may be charged for the cost of deodorizing and returning the room to its original state.

... worm (used figuratively as a term of abuse)
Because the facility is surrounded by nature, insects may come indoors. Vapes, mosquito coils (only from March to October), and insecticidal sprays are available for your use. Please note that no refunds will be made in the event that insects are found. Please be sure to use mosquito coils in the correct manner, as placing them directly on the floor may burn the floor and pose a fire hazard.

Noise
Our inn is located in a quiet villa area, and loud noises can be heard outdoors. Some guests are causing a serious noise nuisance to the neighborhood. If the level of disturbance is too severe, we may ask you to leave the room forcibly. We do not have any problem with the use of speakers or conversation as long as it is within the bounds of common sense.
We appreciate your understanding and cooperation in order to make everyone's stay pleasant.

Garbage separation
Please sort into 4 categories: burnable trash/ PET bottles/cans/bottles.

If you are injured during your stay
The inn is not responsible for any injuries sustained during your stay.

About fines
Any of the following actions may result in a fine. Please use common sense.
Please understand that we have made this statement due to the bad manners of some of our guests.

1. In the event that the actual number of guests differs from the reserved number of guests

Basically, an additional fee is required for additional people.
If the actual number of guests differs from the number reserved, you will be charged for the additional guests and may be charged 1.5 times the accommodation fee. Please be sure to notify us of any changes.
*Security cameras are installed outside.

2. If the room is extremely dirty

Please be sure to contact us in the event that your dog has been found in a rough environment. We will charge an additional fee if we discover any roughhousing without notifying us. If we find vomit, spills, or smoking in the room, we may charge a cleaning fee depending on the degree of soiling.

3. In case of damage or theft

You may be charged the full amount of the applicable item(s).

4. 5,000 yen/30 minutes may be charged for a significant delay in check-out time.

interpoint (interword separation)I would like to know about emergency hospitals.

Ito Municipal Hospital
0557-37-2626

Emergency and Fire
119 (fire and emergency services)

Accident cases
110 (Police)