我無法使用無線網路，有什麼方法可以解決這個問題嗎？
There is a router behind the TV. Please unplug the power cord from the wall, wait about 10 seconds, and then plug it back in.
If the problem persists, please send us a photo message so that we can check the status of the blinking lamp.

我沒有熱水，該怎麼辦？
The method of handling the problem varies depending on the situation.

- If there is no hot water from the beginning
熱水器的開關是否打開？

- If the unit was working at the beginning but stopped working in the middle of the day
請遵循指示 這裡。 以恢復安全裝置。

停電時該怎麼辦？
There is a breaker in the washroom. If there is a breaker that is turned off, turn it back on.

<Its location> 

是否可以提早入住/延遲退房？ 如果可以，是否需要額外收費？
由於與其他客人有預約，我們會在入住/退房前一天的下午 5:00 左右或入住/退房當天的中午 12:00 左右做出決定，並通知您我們的決定。提早入住和延遲退房的額外費用均為每小時 5,000 日元。

我可以變更我的行程嗎？
Yes, you can change the date of your stay, but you will be charged the cancellation fee according to the cancellation policy if the period for which the cancellation policy is applicable has been reached.Please check the details of the cancellation policy on the reservation website.

我可以在多晚之後變更派對的人數？
可於住宿前一天前變更人數。
請注意，如果入住當天的賓客人數減少，將不予扣款。
* 每天設定不同的費率，在某些情況下，即使人數減少也無法減費。
基本上，任何額外的賓客都需要支付額外的費用。此外，如果您只是在燒烤或其他活動中使用設施，而非在此過夜，您仍需支付一般的額外費用。此外，如果您只是在燒烤或其他活動中使用設施，而非在此過夜，您仍需支付一般的額外費用。

最多可容納多少位賓客？
The maximum number of guests is 10. The bedding is as described in the Bedrooms and Floor Plans section, but if you prefer, you can stay in the room with the usual additional charge. Please contact us by e-mail or message.

入住時間為 16:00 至 22:00，22:00 之後的入住問題我們將無法回應。

.
Please check in unattended by obtaining your PIN from the check-in form that will be sent to you 3 days prior to your stay. Please contact us if the check-in form fails to send as some terminals may not be able to send it properly.

<Parking and Access to the property>
On-site: Parking space for 2 cars available. The parking lot is located 30 meters before the stairs down to the inn, on the left side.

② Go down the hill for about 30 meters.

③There is the sign. Please down the stairs.

④ Our property is here.

Offsite: Off-street parking is allowed for up to 2 cars. Please park at the end of the red frame side of the photo so as not to disturb passersby.

<Access>
請務必使用 Google 地圖前往該物業，因為地址無法提供確切位置。

Address:1045-45 Kamitaga, Atami,Shizuoka
Google 地圖

有計程車嗎？
是的，有出租車。但是，熱海市的出租車總是供不應求，所以我們建議您至少提前一天預約。
If a cab cannot be dispatched by check-out time, our cleaning staff may still be able to enter your room.

最近的火車站在哪裡？
Izu-Taga Station.

我可以從車站步行到旅館嗎？
It is quite far on foot, so we recommend that you take a bus or a cab.

搭乘巴士前往
There is a bus stop called "Asahi-oka" near the intersection of Atami Plum Garden Entrance, about 10 minutes walk from the inn. 4 buses a day stop at the bus stop and take you to Atami Station.

有計程車嗎？
Yes, taxis are available. However, cabs are always in short supply in Atami City, so we recommend that you make a reservation at least one day in advance. When making arrangements with a cab company, please provide them with the address of the inn and they will be able to dispatch a cab.

下列計程車公司可以派遣計程車。

• 緒方計程車 0557-82-5444
• 熱海第一交通 0557-82-3101
• Kaeru 計程車 0557-82-7057

請告訴我關於您的計程車派遣服務。
如果您想使用這項服務，請在下午 4:00 之前與我們聯繫。如果您希望使用這項服務，請在希望派遣計程車的前一天下午 4:00 之前與我們聯絡，並告知我們時間、乘客人數和目的地。請注意，熱海市的計程車供應緊張，如果超過上述時間，很有可能無法完成所需的預約，因此請務必請注意，熱海市的計程車供應緊張，如果超過上述時間，很有可能無法完成所需的預約，因此請務必在此時間之前與我們聯繫。

狗狗跑道
We have a 50-square-meter artificial grass dog run with a grassed area. The dog run is completely private, so you and your guests can enjoy it without worrying about your surroundings.
*A dog run is located further down the stairs from the entrance.

是否有任何禁區？
Only the 2nd floor is off-limits. Other than that, you and your dog are welcome to spend time anywhere on the premises. We ask that you please be considerate of roughhousing, such as by using manners pants. Please contact us in case of any misbehavior.

Number of dogs and breed restrictions
There is no limit on the number of dogs, but there is an additional fee of每隻狗 4,000 日圓/晚for the third dog. Please note that extra large dogs are available upon request.

Please tell us about the dog run.
The height of the dog run fence is about 120cm.

Amenities at the facility
寵物床單 / 廁所 / 寵物尿布 / 寵物碗 / 寵物圍欄

What do you need to bring?
頸繩、玩具、寵物箱（提供 60cm x 180cm 寵物圍欄。）

房間的佈局如何？
The layout of our inn is a 2-story building with 4 bedrooms.
1F Living room, dining room, kitchen, Japanese-style room, bath (hot spring), toilet
2F 3 Western-style rooms and toilet

What type of beds are in the bedrooms?
1F Japanese-style room 3 sets of futon
2F Bedroom 1 :  Queen bed x 1
2F Bedroom2 : Semi-double bed x 2
2F Bedroom3 : Single bed x 2

您的 BBQ 政策是什麼？
提供木炭烤架，請自備木炭。
您可以從 9:00 到 21:00 享受燒烤樂趣。
有屋頂，所以雨天無法使用。

使用費
每次住宿 1,500 日元
請使用現場的 QR 代碼付款。

設施提供的項目
網、點火器、Chuckerman、鉗子

您需要準備的物品
木炭、食物、醬料、串燒扦（如有必要）、手套等。

To prevent fires, please refrain from bringing in or using charcoal grills. However, tarps may be brought in.
*Tarp use is not permitted in the event of rain, as there is no roof. Please be punctual.

使用 BBQ 是否需要預約或預先付款？
無需提前預約。請使用設施提供的 QR 代碼以信用卡付款。

我想看看廚房用品清單。
請參閱下文。請按一下 這裡。 查看電器、廚具、碗碟和餐具的圖片。

家電
微波爐、電飯煲、烤箱、咖啡機

調味料
鹽、糖、鹽和胡椒粉、醬油、色拉油

烹飪用具
備有煎鍋、鍋、水壺、微波爐、烤麵包機、廚刀、砧板、碗、笸籮、削皮器、磨碎器、開酒器、杓子、刮刀、鉗子等。備有筷子、剪刀等。

電飯煲可以煮多少杯飯？
5 杯。

是否提供熱盤？
不，我們沒有熱盤。

您有鍋具、平底鍋和卡式爐嗎？
可提供 9 號陶罐、卡式爐和瓦斯罐。

微波爐有烤箱功能嗎？
The microwave oven located under the gas stove in the kitchen has an oven function.

有冰嗎？
We do not have ice, but it takes time to make ice.
If you need a lot of ice, please bring your own.

水可以飲用嗎？
是的，您可以。

<Wifi>
ID : CALM VILLA ATAMI
PW : 11223344
速度約為 100-200Mbps。

<TV related>
有電視嗎？
Yes, there is. The 50-inch TV in the living room is equipped with terrestrial broadcasting, Netflix, Prime Video, Youtube, etc. If you wish to watch paid content, you cannot do so with our account. If you wish to watch paid content, please prepare a paid account as it is not available with our account. If you wish to project your own content, please bring a 3m HDMI cable for connection. Please replace the fireTV stick with a fireTV stick with an HDMI port. Please return the cable to its original position after use.

<Bath>
It is a hot spring. The bath is large enough for two to three people to bathe at the same time.

.
是否所有房間都有空調？
是的，我們有。

有哪些便利設施？
The following amenities are available. Amenities are provided for one stay regardless of the number of nights. Face towels and bath towels are provided twice for stays of 3 nights or more. We have a washing machine and a dryer, so please make use of them.

Do you have toothpaste?
Yes, we have a set of toothpaste and toothbrush.

拖鞋的數量是否足夠？
是的，我們為每位客人準備了拖鞋。

你有睡衣嗎？
不，我們沒有。

是否有任何兒童設施或便利設施？
我們為兒童準備了湯匙、叉子和餐具。
We can also provide high chairs for children depending on the dates of your stay.

您有洗衣機和烘乾機嗎？
我們有洗衣機和瓦斯乾衣機，也有洗衣粉和柔順劑。

是否允許燃放煙火？
嚴禁燃放煙火。
However, fireworks are permitted at Nagahama Seaside Park, which is 7 minutes away by car, as long as they are non-sounding.

我可以從您的設施看到煙火嗎？
一般而言，從設施中是看不到煙火的。

您有水桶嗎？
沒有，我們沒有水桶，請自備。

。
是否可以送餐？
可以送餐的商店很少。

您有任何餐廳推薦嗎？
請按一下 這裡。 餐廳資訊。

最近的超市/便利店在哪裡？
There is a MaxValu about 10 minutes away by car, and a convenience store about 5 minutes away by car.

<Service>
Pickup and drop-off service is available?
您能提供接送服務嗎？
We do not provide pick-up nor drop-off service. Please use a car or public transportation.

What about towels and other amenities for guests staying multiple nights?
請參閱「便利設施與洗衣」頁面。

在我住宿期間，你們是否提供清潔服務？
不，我們不提供。 不過，我們可能會為 5 晚或以上的住宿提供清潔服務。

我可以在辦理登機前寄放行李嗎？
是的，視情況而定。

退房後可以留下行李嗎？
是的，視情況而定。

請閱讀 使用條款.

以下是需要注意的重要事項。

<通道與周邊環境
樓梯。
You will need to descend approximately 30 steps from the parking space to the entrance of our inn.
Please be careful as the stairs are not private property and some are uneven.

購物
步行距離內沒有超市，開車約 15 分鐘即可到達 Maxvalu Atami 商店。

駕駛室
熱海市區的計程車很少，建議前一天預約。請注意，即使在您退房時計程車未及時派出，我們也會開始進行清潔。

住宿期間
住宿期間請自行清理。
請洗淨碗碟並將其放入排水籃中。 請將重新整理的家居用品放回原處。請將重新整理的家居用品放回原處。

損壞和污損
如果發現建築物、傢俱或設備有任何損壞或污損，您可能會被收取損壞或污損費用。如果發現建築物、傢俱或設備有任何損壞或污損，您可能會被收取損壞或污損費用。

煙
大樓內禁止吸煙，請在陽台或入口處的吸煙區吸煙。 如果您被發現在房間內吸煙，您如果您被發現在房間內吸煙，您可能會被收取房間除臭和恢復原狀的費用。

昆蟲
Insects may enter the rooms due to the natural surroundings of the facility. Vapes, insect repellents and mosquito coils (Only from March to October) are available for your use. Please note that no refunds will be made in the event that insects are found.
請務必以正確的方式使用蚊香，因為直接將蚊香放置在地板上可能會造成地板燒焦，最糟的情況是造成火災。.

噪音
我們的客棧位於寧靜的別墅區，室外可以聽到嘈雜的聲音。 我們的一些客人對鄰近居民造成了嚴重的噪音滋擾。請特別注意以下行為。
如果噪音過大，我們可能會要求您強行離開。常識的範圍內。
我們請求您的諒解與合作，讓大家住得愉快。

垃圾分類
請將垃圾分成 4 類：可燃垃圾、PET 瓶、易拉罐和瓶子。

如果您在住宿期間受傷
如果您在住宿期間受傷，我們概不負責。

罰金
以下任何行為都可能招致罰款 基本上，只要您運用常識，就不會有問題。
這是由於有些客人不懂禮貌所致，敬請諒解。

1. 如果實際來賓人數與預訂人數不同

基本上，增加賓客人數需要額外收費。
如果實際入住人數與預訂人數不同，您將需要為額外的客人支付費用，並可能被收取 1.5 倍的住宿費。如有任何變更，請務必通知我們。
*我們在室外安裝了安全攝影機。

2. 如果房間非常髒

如果您在房內嘔吐、飲料溢出或吸煙，我們可能會視髒污程度向您收取清潔費。

3. 發生損壞或失竊時

可能會收取相關項目的全額費用。

如果退房時間嚴重延遲，我們可能會收取 5,000 日圓/30 分鐘的費用。

I would like to know where I can go to in case of emergency.
Please use the list below to help you find a good hospital nearby.

國際保健福祉大學熱海醫院
0557-81-9171

鈴木診所
0557-81-2632

熱海柚子診所
0557-86-0932

<Emergency and Fire>
119（消防和緊急服務）

<For accident cases>
撥打 110（警察）。