Q1: 如果無法連線到 Wi-Fi，該怎麼辦？
A1: There is a router and a modem inside the blue square door. Please unplug both of them, turn on the modem (the smaller one), and after 5 minutes, turn on the router (the larger one). If this does not solve the problem, the white cable with the red frame may not be firmly connected. If none of the above solutions work, please send us a picture of your modem and router so that we can check the status of their lights.

Q2: 我沒有熱水，該怎麼辦？
A2: 請檢查熱水器開關是否已打開。請點選 這裡。 並遵循我們指南中提供的還原指示。

Q3: 我要如何使用投影機？
A3: 使用投影機的說明可在客廳中的黑色手冊中找到。 請先參閱該手冊以獲得指引。

Q4: What should I do if there is a power outage?
A4: In case of a power outage, the breaker is located above the laundry room.

提早退房/延遲退房：.
是否可以安排，是否需要額外收費？
是否有空房視現有預訂而定，並將於入住/退房前一天下午 5 點或入住/退房當天中午之前確認。提早入住或延遲退房需額外支付每小時 5000 日元的費用。

變更您的預約：.
是否可以更改日期？
是的，您可以更改您的預訂日期。但是，如果您在取消期限內，則需根據我們的政策支付取消費用。請查看我們預訂網站上的詳細資訊。

修改訪客號碼：.
我可以在多晚的時候更改來賓人數？
可於住宿前一天前變更人數。
請注意，如果入住當天的賓客人數減少，將不予扣款。
* 每天設定不同的費率，在某些情況下，即使人數減少也無法減費。
基本上，任何額外的賓客都需要支付額外的費用。此外，如果您只是在燒烤或其他活動中使用設施，而非在此過夜，您仍需支付一般的額外費用。此外，如果您只是在燒烤或其他活動中使用設施，而非在此過夜，您仍需支付一般的額外費用。

超出最大容量：.
如果我們超過賓客人數上限，還能入住嗎？
The maximum capacity is 14 guests. If agreed to the existing bedding and layout, additional guests may stay for a standard extra charge. Please contact us via email or message for arrangements.

入住時間為 16:00 至 22:00，22:00 之後的入住問題我們將無法回應。

。
請在無人看管的情況下，從入住前 3 天發送給您的入住表格中獲取您的 PIN 碼來辦理入住手續。由於某些終端機可能無法正常傳送入住登記表，因此如果無法傳送入住登記表，請與我們聯繫。

<停車場
There are parking spaces for up to two cars on the premises (depending on the size of the cars). Please do not park in the yellow-marked areas. If you are arriving with three cars, please use the coin parking lot located about a one-minute walk away on the main road.

<Access>
請務必使用 Google 地圖前往該物業，因為地址無法提供確切位置。
*此外，除非道路封閉，否則我們無法豁免取消。

Address:6-34 Motohakone, Hakonemachi, Ashigara-gun, Kanagawa
Google 地圖

<Bus Information>
最近的巴士站為「Motohakonekou」，步行 3 分鐘即可抵達旅館。
向外：. 查看從小田原站出發的時刻表，了解旅館的方向。
向外：. 查看從箱根湯本出發的時刻表，了解旅館的方向。
返回：. 查看小田原站的時刻表。
返回：. 查看箱根湯本站的時刻表。
點擊此處查看巴士站位置

Where is Private Resort Ashinoko located? The facility is situated about a 30-second walk from the Hakone-machi Port Bus Terminal.

How can I get to Private Resort Ashinoko from Odawara Station?
You can take the Izu Hakone Bus to Moto-Hakone Port, which takes about 50 minutes. From there, it's a 3-minute walk to the facility. *For a direct route, you may also reserve a spot on the "Ashinoko Liner" bus from Odawara Station to Hakone-machi Port (Bus Terminal), which takes about 45 minutes.

How can I get to the facility from Hakone-Yumoto Station?
Take the Izu Hakone Bus and arrive at Moto-Hakone Port in about 35 minutes. The facility is a 3-minute walk from there. *Advance reservations are required, but the "Ashinoko Liner" bus also operates from Hakone-Yumoto Station. This bus will take you directly to Hakone-machi Port at Lake Ashi, and the journey takes about 30 minutes.

How can I get to the facility from Miyanoshita Station or Kowakidani Station?
It is convenient to use the Hakone Tozan Bus from Miyanoshita Station or Kowakidani Station to reach Lake Ashi. The journey takes about 30 minutes from Miyanoshita Station and about 20 minutes from Kowakidani Station to Hakone-machi Port Bus Terminal at Lake Ashi. The frequency and timing of the buses vary, so it is advisable to check the latest timetable before you depart.

Q: Can I walk from Hakone-machi Port Bus Terminal to the facility? Yes, you can. The facility is about a 2-minute walk east from the bus terminal.

Is there a taxi service available?
Yes, taxis are available. When arranging for a taxi, please provide the following address: "Hakone-machi Moto-Hakone 6-34." It is recommended to reserve a taxi by the day before you need it, as taxis are relatively scarce in Hakone. Please be aware that even if a taxi is not available by your checkout time, cleaning staff may enter the room.

Taxi Companies:

• Odawara Hotoku Automobile Co., Ltd., Hakone Yumoto Office. TEL: 0120-53-4155
• Izu Hakone Transport Co., Ltd. TEL: 0465-35-0818

Can you tell me about the taxi booking service for the return trip?
For those who find it difficult to reserve a taxi in Japanese, we offer a taxi booking service for your return trip. If you wish to use this service, please provide the desired pickup time, number of passengers, and destination by 4 PM the day before the service is needed. As taxis are in short supply in Hakone, it is crucial to contact us within the specified time to secure a reservation.

Here's a structured FAQ entry for the layout of the facility:

Q: Can you describe the layout of the facility?

A: Our facility is designed to ensure a comfortable stay with various amenities. Here's the detailed layout:

• Bedrooms: 4
• Full Bathrooms: Includes essential amenities
• Half Bathroom: Conveniently accessible
• Full Kitchen: Fully equipped for your cooking needs
• Living Room: Spacious and comfortable for relaxation
• Dining Area: Suitable for meals and gatherings
• Patio: Outdoor space for leisure
• Laundry Room: Facilities available for washing and drying clothes
• Exterior: Well-maintained outdoor areas
  *The queen and double beds are for 2 persons.

。

What type of bedding is available in each room?

Second Floor:

• Japanese-Western Room 1: One queen bed and four mattress futons.
• Japanese-Western Room 2: One queen bed.
• Japanese-Western Room 3: One double bed and one single bed.
• Japanese Room: Four futon sets.

First Floor:

• Japanese Room: Four futon sets.

What is the feature of the Japanese-style room on the first floor? The Japanese-style room on the first floor is designed as a space for relaxation and enjoying time with close friends and family. This room offers an open, versatile layout that can be used as a living space during the day and converted into a sleeping area at night if needed. It can accommodate up to four futons, allowing flexible use of the space.

我想看看廚房用品清單。
您可以檢視電器、烹飪用具和餐具/餐具的圖片，從 這裡。.

電器：. 微波爐、電飯煲

Complete coffee set

調味料：. 鹽、糖、鹽和胡椒粉、醬油、色拉油

烹飪用具：. Frying pan, pot, earthen pot, cassette gas stove, kettle, microwave (with oven function), knife, cutting board, bowl, strainer, peeler, grater, wine opener, ladle, spatula, tongs, chopsticks, scissors, etc.

電飯煲可以煮多少杯飯？ It cooks 3cups.

您有熱盤嗎？ 我們沒有熱盤。

您有鍋和卡式爐嗎？ We provide a No. 9 earthen pot, a portable gas stove, and gas canister.

微波爐有烤箱功能嗎？ It has an oven function.

有冰嗎？ 請注意，製冰需要時間，而且數量有限，如果您需要大量的冰，請自行攜帶。請自行攜帶

水可以飲用嗎？ 是的，它可以飲用。

<Wifi>
ID: Privateesort-Ashinoko
Pass: 11223344

<網際網路速度
設施的網路速度如何？
我們的網際網路速度通常在 100 到 200 Mbps 之間，提供快速可靠的連線。

.
我不確定如何操作投影機設備。
投影機設備的詳細操作說明，請參閱您房間內的黑色小冊子。

我可以將電腦（或智慧型手機）或 Nintendo Switch 連接到投影機來投影嗎？
只需自備 HDMI 連接線（約 3 公尺），即可連接投影機。

您有可用的電視嗎？
不，我們沒有電視，但是您可以使用我們的投影機觀賞內容，投影機配備了 Amazon FireTV Stick，可以進行串流。請注意，我們不支援地面數位廣播。

<Bath>
It is a size that can accommodate about 2 persons. Two people can use the sleeping bath at the same time.
There is only one shower.
Hot water for the sleeping bath can be taken out by opening the lid of the wooden box shown here.

.
是否所有房間都有空調？
是的，為了您的舒適，每間客房都配備了獨立的空調設備。

<功能
*無論住宿時間長短，均只提供一次用品。 住宿 3 晚或 3 晚以上，將提供兩次面巾和浴巾。入住 3 晚或 3 晚以上，將提供兩次面巾和浴巾。

住宿期間有哪些便利設施？

浴室用品：.

• 洗髮精
• 潤滑劑
• 沐浴乳
• 潔面乳

更衣區用品：.

• 浴巾
• 面巾
• 吹風機
• 牙刷
• 梳子
• 棉花棒
• Razor.
• 身體毛巾

其他資訊：.

• 無論您的住宿時間長短，都只提供一次設施。
• 入住 3 晚或以上者，將提供兩次面巾和浴巾。
• 如有需要，請隨時使用這些設施。

是否提供牙膏？
是的，牙刷成套提供，包括牙膏。

是否為每位住客提供拖鞋？
是的，為每位客人提供拖鞋。

是否提供睡衣？
不提供睡衣。

Are washing machines and dryers available?
Yes, both a washing machine and a gas dryer are available for use. Laundry detergent and fabric softener are also provided.

是否有適合兒童的設施和便利性？
我們為兒童準備了湯匙、叉子、餐具和一張高腳椅。
如果您需要兩張高腳椅，請聯絡我們。

BBQ is not permitted at our facility, and we kindly ask that you do not bring your own BBQ equipment. However, there are places nearby, such as "Ashinoko Camp Village," where you can fully enjoy BBQ activities.

可以使用煙火嗎？
嚴禁在場內燃放煙火。

從設施中可以看到煙火嗎？
You can view the Lake Ashi Fireworks Festival from the second-floor bedroom.

請檢視 使用期限.

以下我們總結了特別重要的幾點，請您注意。

。

Grocery Shopping: While there is a Seven-Eleven convenience store a one-minute walk away, there are no supermarkets nearby. We recommend purchasing groceries before your arrival. The nearest supermarket, "A Coop," is in Sengokuhara, about a 25-minute drive from our facility.

計程車：. There is a shortage of taxis in Hakone City, so it is recommended to reserve a taxi the day before. Please note that if the taxi does not arrive in time for your checkout, the cleaning will still commence as scheduled.

關於雪
此外，除非道路封閉，否則我們無法豁免取消。

.

清潔：. 請洗淨碗碟並將其放入瀝水籃中。 將移動的傢俱放回原位。 燒烤用具不需要清潔。住宿期間，請用袋子或箱子收集垃圾，並將其放置在室內的一個指定區域。

損壞或污漬：. 如果發現建築物、傢俱或固定裝置有任何損壞或污漬，我們可能會收取費用。

吸煙：. 請在陽台或入口處的指定吸煙區吸煙。如果發現在室內吸煙，我們可能會收取除臭和清潔費用。

昆蟲：. 我們提供驅蟲劑、蚊香（僅限三月至十月）和殺蟲劑供您使用。請注意，如果出現昆蟲，我們將不予退款。

噪音：. 我們的設施位於寧靜的別墅區，大聲的噪音可能會在室外回響。 有些客人曾因大聲喧嘩而對鄰居造成騷擾。在合理的範圍內使用揚聲器和談話是可以接受的。我們感謝您的諒解與合作，讓我們有愉快的住宿體驗。

廢物分類：. 請將可燃垃圾、PET 瓶、易拉罐和瓶子分成四類。

住院期間受傷：. 請謹慎使用我們的設施。

罰金：. 以下行為可能導致罰款。一般而言，常識性的使用是可以接受的。由於某些客人的行為，我們加入了這些規定，並感謝您的諒解。由於某些賓客的行為，我們加入了這些規定，我們感謝您的諒解。

1. 錯配的來賓人數：. 如果實際入住人數與預訂人數不同，可能需要支付額外費用。如有任何變更，請通知我們。
2. 顯著的室內髒污：. 如果發現嘔吐、溢出或室內吸煙，我們可能會根據髒亂程度收取清潔費。
3. 損壞或盜竊：. 我們可能會對任何損壞或被盜的物品收取全額費用。
4. 顯著延遲結帳：. 可能需要支付每 30 分鐘 5,000 日元的費用。

.

住宿附近有以下醫院：.

• 小田原市立醫院沿國道 1 號，距離設施約 51 分鐘車程。
• 御殿場石川醫院沿 138 號國道，距離設施約 34 分鐘車程。
• 本箱根木村診所沿國道 1 號，距離設施約 15 分鐘車程。

。

• 119（消防和救護車）。
• 如果發生意外或事故，請致電 110 (警察).