KAWAZU NEUE - FAQ

I can't use Wifi.
The router and modem are located on the storage cabinet to the left as you enter the living room. Please unplug both of them. After that, please turn on the power from the modem, and after 5 minutes, please turn on the router.
If this does not solve the problem, please check that the cable is not firmly plugged in somewhere.
If none of these solutions work, please send us a picture via message so we can check the status of the modem and router lights.

I can't get hot water. What should I do?
Is the water heater switch on?
If the unit was working at first but stops working in the middle of the day, the safety device may have been activated due to prolonged use.
Thank you for your time,this way (direction close to the speaker or towards the speaker)Please follow the guidance in the following section for restoration work.

I don't know how to use the projector.
Instructions for use can be found in the black booklet in the living room of the facility.
Please take a look at that first.
In the event that the projection suddenly stops, please check if the problem is resolved by touching the cord on the back of the machine.

What should I do when the power goes out?
Please check to see if the breaker near the entrance shoe box has been tripped.
Open the breakers and find the breaker switch in the breaker switch that is set to "OFF" and turn it back to "ON".

Location of the electrical distribution board (breaker)

Is early check-in/late check-out available? If so, is there an additional charge?
Due to the reservation with other customers, we will make a decision at 5:00 p.m. on the day before or at 12:00 p.m. on the day of the reservation and notify the customer of our decision.
Additional charge for both early check-in and late check-out is 5000 per hourwill be charged.

Can I change the dates?
It is possible to change the date, but if the period deserving of the cancellation policy has been reached, the cancellation fee will be charged as per the cancellation policy.

How long can I change the number of people in my group?
Changes in the number of persons can be made up to the day before the stay, both in terms of increase and decrease. Please note that if the number of guests decreases on the day of your stay, no reduction will be made.
*Different rates are set for different days, and in some cases, a reduction cannot be made even if the number of people decreases. Please contact us for details.
Basically, an additional fee will be charged for additional people. Even in the case of temporary use of the facilities without overnight stay, such as BBQ only, an additional fee will be charged as usual.

We have more than the maximum number of guests.
The maximum number of guests is 14. Bedding is as described in the Bedrooms and Floor Plan section, but if you would still like to stay in the room, you can do so for the usual additional fee. Please contact us by e-mail or message.

Available check-in times are16:00~22:00.22:00We will not be able to handle any problems related to check-in after 22:00.

How to enter
We will send you a check-in form 3 days before your stay. Please enter the room with the PIN number you will obtain after entering the form. Please contact us if the check-in form fails to be sent as some terminals may not be able to send it properly.

Parking lot
Three parking spaces are available on site.
Even 3 larger cars can be parked on site.

Access
Because the address does not give the exact location,Be sure to use Google Maps.Please come and visit us.

Address: 3 Sasahara, Kawazu-cho, Kamo-gun, Shizuoka Prefecture, 413-0512
Google Map

Bus Information
The closest bus stop to the inn is Raikyu-guchi, a 4-minute walk to the inn.
Go to:See the timetable for the direction of the inn.
Return:View the timetable for Kawazu Station.
Click here to see the location of the bus stop

What is the nearest train station?
The nearest station is Kawazu Station.

Is it possible to walk from the station to the inn?
It is a 12-minute walk from the station and approximately 3 minutes by car.

Is there a cab service?
Please note that there are only a few units and that the hours of operation are until 5:00 p.m.
Advance reservations are not available. Please be prepared to depart and make arrangements well in advance of your departure.
Eikyo Taxi TEL: 0558-23-2288
Izu Tokai Taxi TEL: 0558-22-3156

Please note that we will start cleaning even if the cab is not dispatched in time for check-out time.

■ Floor Plan
3LDK (living/dining room, kitchen, bedrooms (Western-style room, Japanese-style room, and Japanese-style room), bath, and toilet) on a single-story house.

■Bedding
Western-style room → 2 semi-double beds
Japanese/Western style room → 1 double bed, 2 sets of futons
Japanese-style room → 4 sets of futons
Living room → 4 sets of futons
Double beds are designed for two people.

The bedding is thick and firm, as used in Japanese inns.

What equipment is available for pets?
Pet deodorant, wipes, diapers, pet toilets, and toilet seats are available.

Do you have a cage?
Please check the following

Are there any areas off-limits to pets?
There are no specific areas that are off-limits to visitors, but please be careful not to disturb others.
Please contact us in case of any rough handling.

Are there any restrictions on the breed or number of pets?
Accommodation is available with up to two small or medium-sized pets.

What can you tell me about BBQ?
You can use IWATANI gas grills.
Enjoy BBQ from 9:00 to 21:00.
A foldable roof is available for use on rainy days, but rain may blow in if it is windy.

【Rates】
1,500 yen/stay
Please pay with the QR code on site.

【What's at the facility】
Net, igniter, chuckerman, tongs

【What you need to prepare】
Cassette gas cylinder, (*) ingredients, sauce, skewers (if necessary), gloves, etc.
Gas cylinders are not made by IWATANI and can be used at home.

*To prevent fires, please refrain from bringing in or using charcoal grills. However, tarps may be brought in.

Do I need to make reservations or pay in advance for BBQ use?
No advance reservation is required. Please pay by credit card using the QR code provided at the facility.

What kind of BBQ grill is it?
BBQ grill using cassette gas.

I would like to see a list of kitchenware.
As follows.this way (direction close to the speaker or towards the speaker)You can see more images of appliances, cookware, tableware and cutlery.

consumer electronics
Microwave oven, rice cooker, toaster oven

seasoning
Salt, sugar, salt pepper, soy sauce, salad oil

cookware
Frying pan, small pot, bowl, colander, kitchen knife, cutting board, peeler, grater, ladle, wine opener, spatula, tongs, chopsticks, scissors, etc.

Coffee mills and complete coffee sets are available.

Tableware and cutlery
Chopsticks, cutlery, glasses, wine glasses, mugs, small and large plates, bowls, tea cups

How many cups does your rice cooker cook?
It cooks 4 cups.

Do you have a hot plate?
Hot plates are availableThe following is a list of the most common problems with the "C" in the "C" column.

Are pots, pans, and cassette stoves available?
No. 9 earthenware pot, cassette stove, and gas cylinder are available.

Does the microwave oven have an oven function?
Oven function is not available.

Do you have ice?
We do not have ice, but we do have a plastic ice machine. However, it takes time to make ice, and the amount is small, so if you need a large amount of ice, please bring your own.

Can I drink the water?
Drink.

Wifi
ID : kawazu-neue
PW : zensasahara

Projector
Can I connect my PC (smartphone) or Nintendo Switch to the projector for projection?
It can be connected to the HDMI cable provided at the facility.

Do you have a TV?
No, there is not. A projector will be used for viewing. Digital terrestrial broadcasting is not available.

[Bath].
How big is the bath?
This is the size of a typical bath.

Air conditioner
Are all rooms air-conditioned?
Please check the following

What amenities are available?
Hair dryer, shampoo, conditioner, body soap, bath towels, face towels, toothbrushes, combs, cotton, shaving razors, etc., are provided just like in a hotel.
Please note that amenities are provided once, regardless of the number of nights you stay. Face towels and bath towels are provided twice for those staying 3 nights or more. Please use the washing machine and dryer available at the hotel.

Is there a toothpaste?
A toothbrush and a set of toothbrushes are available.

Do you have enough slippers for the number of people?
We will prepare enough for the number of people.

Do you have pajamas?
There is no such thing.

Are there washing machines and dryers?
Washing machine and gas dryer are available. Laundry detergent and fabric softener are also available.

Are there any facilities or amenities for children?
Children's spoons and forks and tableware are available.
High chairs are available for some dates, so please inquire.

Can I have fireworks?
Fireworks are not allowed in our facility.
Fireworks are allowed at Kawazuhama Beach, which is about a 20-minute walk away, so please go there.

Do you have a bucket?
Please be prepared.

Shopping and Dining
Can I leave my luggage early?
You may leave your luggage at the entrance after 11:00.

Where is the nearest supermarket?
There are no supermarkets in the immediate vicinity of the inn. The nearest supermarkets are MaxValu near Kawazu Station and Super Aoki.
Convenience store is about 5 minutes walking distance.

Do you have any restaurant recommendations?
1)town(Sashimi) Closed Mondays

2)Shokusai Uzumeshu Yuraku(Izakaya/Japanese-Style Pubs/Creative Cuisine)Open daily

3)Okawaya(Eels)Closed Thursdays

4)Yakiniku Nakamuraya(Yakiniku)Closed Tuesdays

Service
Can you provide transportation?
We do not provide pick-up service. Please use a car or public transportation.

What about towels and amenities for consecutive nights?
Please see Amenities & Laundry.

Do you provide cleaning services during my stay?
No, but may be available for stays of 5 nights or more.

Can I leave my luggage early before check-in?
It is possible depending on the situation, so please contact us by message.

Can I leave my luggage after check-out?
It is possible depending on the situation, so please contact us by message.

Terms of UsePlease refer to the following information for more details.
Below is a list of precautions to which you should pay special attention.

Access and surroundings
Shopping
There is a MaxValu and Super Aoki about 15 minutes away on foot.

Cab
Please note that there are only a few units and that the hours of operation are until 5:00 p.m.
Advance reservations are not available. Please be prepared to depart and make arrangements well in advance of your departure.
Eikyo Taxi TEL: 0558-23-2288
Izu Tokai Taxi TEL: 0558-22-3156

Please note that we will start cleaning even if the cab is not dispatched in time for check-out time.

[about his stay].

About cleaning up during your stay
Please wash dishes and place them in the drainer basket. Please return any household items that have been rearranged to their original locations. Please put all garbage in a bag or box and place it in one place inside the building during your stay.

Damage or defacement
If any damage or stain is found on the building, furniture, or equipment, you may be charged for the cost. Please contact us if you find any damage or defacement.

Cigarettes
Smoking is completely prohibited indoors; please smoke on the balcony or in the smoking area at the entrance. If you are found smoking indoors, you may be charged for the cost of deodorizing and returning the room to its original state.

... worm (used figuratively as a term of abuse)
Because the facility is surrounded by nature, insects may come indoors. Vapes, insect repellents, and insecticidal sprays are available for your use. Please note that no refunds will be made in the event of insect infestation.

Noise
Our inn is located in a quiet villa area, and loud noises can be heard outdoors. Some of our guests are causing serious noise nuisance to the neighborhood. Please be especially careful of the following acts.
If the level of disturbance is too severe, you may be asked to leave the room forcibly. There is no problem with the use of speakers or conversation as long as it is within the bounds of common sense.
We appreciate your understanding and cooperation in order to make everyone's stay pleasant.

Garbage separation
Please sort into 4 categories: burnable trash/ PET bottles/cans/bottles.

If you are injured during your stay
The inn is not responsible for any injuries sustained during your stay.

About fines
Fines may be incurred for any of the following acts. Basically, there is no problem as long as you use common sense.
Please understand that this is due to the bad manners of some of our guests.

1. In the event that the actual number of guests differs from the reserved number of guests

Basically, an additional fee is required for additional people.
. If the actual number of guests differs from the number reserved, you will be charged for the additional guests and may be charged 1.5 times the accommodation fee. Please be sure to notify us of any changes.
*Security cameras are installed outside.

2. If the room is extremely dirty

If vomiting, spilled drinks, or smoking in the room are found, a cleaning fee may be charged depending on the degree of soiling.

3. In case of damage or theft

You may be charged the full amount of the applicable item(s).

4. In case of substantial delay in check-out

5,000 yen/30 minutes may be charged.

Emergency Contact Information

Q: What is the emergency hospital?

A: Hospitals and clinics that can be contacted in case of an emergency are listed below:

• Izu Imaihama Hospital
  • Phone number: 0558-34-1123
  • Reservation only: 0120-246-789
• Kamikawazu Clinic:.
  • Phone number: 0558-36-8606
• Shimoda Medical Center:.
  • Representative phone: 0558-38-0443
  • Representative: 0558-25-2525

Emergency Contact Information

In case of emergency or fire, call 119 for fire and emergency services.

In case of an accident or crime, call 110 and ask for the police.

Addresses: (in Japanese) 3 Sasahara, Kawazu-cho, Kamo-gun, Shizuoka, Japan KAWAZU NEUE