I️ don't have hot water. What should I do?
The method of response will vary depending on the situation.

If there is no hot water from the hot water/shower in the kitchen
Please check if the water heater is switched on.

If hot water was running but stopped halfway through
Safety devices may have been activated due to prolonged use.
this way (direction close to the speaker or towards the speaker)and follow the recovery procedure.

 What should I do in the event of a power outage?
There is a breaker in the warehouse. Please contact us and we will give you the PIN number of the warehouse.

Image 1: Storage room in the kitchen (enter the storage room next to the right side of the refrigerator, on the wall to the right).

Image 2: Inside the warehouse room

Image 3: Breaker photo: close-up

Is early check-in/late check-out available? If so, is there an additional charge?
Due to the reservation with other customers, we will make a decision at 5:00 p.m. on the day before or at 12:00 p.m. on the day of the reservation and notify the customer of our decision.Early check-in and late check-out are both available at an additional hourly rate5,000 yen.

Can I change the dates?
Rescheduling is possible, but if the cancellation policy is not met, cancellation fees will be charged as stated in the cancellation policy. Please refer to the cancellation policy on the reservation website for details.

How long can I change the number of people in my group?
Changes in the number of persons can be made up to the day before the stay, both in terms of increase and decrease. Please note that if the number of guests decreases on the day of your stay, no reduction will be made.
*Different rates are set for different days, and in some cases, a reduction cannot be made even if the number of people decreases. Please contact us for details.
Basically, an additional fee will be charged for additional people. Even in the case of temporary use of the facilities without overnight stay, such as BBQ only, an additional fee will be charged as usual.

What is the maximum number of people?
The maximum number of guests is 8. Bedding is as listed in the Bedrooms and Floor Plans section, but if you would still like to stay in the room, you can do so for the usual additional fee. Please contact us by e-mail or message.

Available check-in times are16:00~22:00.22:00We will not be able to handle any problems related to check-in after 22:00.

How to enter
You are required to check in unattended by obtaining your PIN from the check-in form that will be sent to you 3 days prior to your stay. Please contact us if the check-in form fails to send as some terminals may not be able to send it properly.

Access
Since the address does not give the exact location, be sure toGoogle Mapto come to our office.
note (supplementary information) symbolPlease note that chains are required in winter. Also, we cannot waive cancellations unless the road is closed.

Address: 1297-201 Ninohira, Hakone-cho, Ashigarashita-gun, Kanagawa-ken

1️⃣Take a left at the "Green Village" sign.

2️⃣Follow the road for 100m.

Parking lot
There are 2-3 parking spaces (depending on the size of the car) on the property.
Parking space size: 10m45cm long, 3m wide, no height limit
If you have a large car and cannot parktoll parking lotfor more information.

Bus information
The nearest bus stop to the inn is "Midori-no-Mura Iriguchi" and it is a 2-minute walk to the inn.
Bus stops arethis way (direction close to the speaker or towards the speaker)

The time, etc. isGoogle MapPlease use the route guidance in the following table.

Please let me know how to get there by bus.

Method 1: From Odawara Station

1. Take the Izu Hakone Bus bound for Kojiri at the east exit of Odawara Station.
2. After about 40 minutes via "Hakone-Yumoto Station", get off at "Midori-no-Mura Iriguchi".
3. It takes about 5 minutes on foot from "Midori-no-Mura Entrance" to the facility.

Method 2: From Hakone-Yumoto Station

1. At Hakone-Yumoto Station, take the Izu Hakone Bus bound for Kojiri.
2. It takes about 20 minutes to arrive at the "Midori-no-Mura Entrance".
3. It takes about 5 minutes on foot from "Midori-no-Mura Entrance" to the facility.

Method 3: From Kowakudani Station

1. Take the Hakone Tozan Railway to Owakudani Station.
2. At Kowakudani Station, transfer to a bus bound for "Midori-no-Mura Iriguchi".
3. It takes about 4 minutes to arrive at the "Midori-no-Mura Entrance" and it takes about 5 minutes on foot from the "Midori-no-Mura Entrance" to the facility.

Map from "Kowakudani Station" of Hakone Tozan Railway to the facility

Cab Information
Due to the shortage of cabs in Hakone Town, we recommend that you make a reservation at least one day in advance when you need a cab. Please note in advance that if a cab cannot be dispatched by check-out time, our cleaning staff will still be able to enter your room.The following is a list of the most common problems with the "C" in the "C" column.

When arranging for a cab company, please provide the following address
1297-201 Ninotaira, Hakone-cho, Ashigarashita-gun, Kanagawa Prefecture, Japan
If not, "near sandalwood" will do.

■KM OHAKONE Automobile Co.
TEL: 0120-34-9571

■Odawara Office, Izu Hakone Kotsu Co.
TEL: 0465-35-0818

Nippon Kotsu
tel: 0465222151

Hakone Tozan Hire Corporation Odawara Office Taxi Distribution Center
TEL: 0465-22-1311

What is the nearest train station?
It is about a 20-minute walk to the nearest "Kowakudani" station.

From the station to the innCan I get there on foot?
You can walk from "Kowakudani Station," but we recommend taking a bus or cab because of the hilly terrain.

What is the layout of the rooms?
The layout of the inn is a two-story, three-bedroom house.

2F Japanese/Western style room①, Japanese/Western style room②, toilet, dog room

1F dining room, living room, kitchen, Japanese-style room, toilet, bathroom, open-air bath
*There is no door or partition between the living room and the Japanese-style room. Please understand this beforehand.

Facility Schematic

What is the bedding in each room?

2F Japanese/Western style room① → 3 semi-double beds
2F Japanese/Western style room (2) → 1 queen bed
1F Japanese-style room → 3 sets of futon

The queen bed is designed for two people.
The bedding is thick and firm, as used in Japanese inns.

[About where to store the bedding.

Is there a dog run on the property?
Yes, there is a dog run located in the yard in view of the rooms. It is designed to allow dogs to play safely and happily. The height of the fence is 120cm.

Are there any restrictions on the breed or number of pets?
There are no restrictions.
Up to two dogs are free, but thereafter[4,000 yen/night/per dog]will be charged.

Are kennels provided for dogs?
We do not provide traditional dog kennels, but we do have a dedicated dog room with a door. These rooms are designed for the safety and comfort of our guests' pets.

Please tell us more about the dog room.
Dog rooms are private spaces where pets can relax. Locking and separating doors provide security and comfort for your pet.

What kind of pet hygiene products are available?
We offer dog poop bags and diapers in a variety of sizes to accommodate different breeds of dogs.

Is this service available to people who do not have dogs?
Yes, our facility welcomes guests without dogs. Our facility offers a variety of services to ensure the comfort of all our guests. The facility is always kept clean, and guests without dogs are welcome to enjoy our facilities and services to the fullest.

You can enjoy BBQ on the gas grill made overseas. Please be punctual from 9:00 to 21:00. No advance reservation is required.
*Because there is no roof, BBQ is not available in the event of rain. However, if you bring your own tarp, you can use it.
*To prevent fires, please do not bring or use charcoal grills.

Fees】】 【Usage Fees
2,500 yen/stay

【usage rules】
Please scan the QR code placed on site and pay by credit card.
Please unlock the BBQ box with the PIN code displayed after payment.

【What's at the facility】
Net, Chuckerman, Tongs

【What you need to prepare】
Ingredients, sauce, skewers (if needed),cotton gloves (lessening the significance or value of the previous word) the likes of

【Cleanup】
No cleaning of the BBQ grill is required. Please wash dishes after use and separate trash and dispose of it separately in the kitchen trash can.
Please do not leave food outside to prevent birds and animals from destroying it.

I can't get the BBQ to light.
First.this way (direction close to the speaker or towards the speaker)Please watch the video at the bottom of this page to confirm that the procedure is correct.
If you are unable to ignite the product using the correct procedure, we apologize for the inconvenience, but please check and perform the following steps in order from the top to the bottom.

1. Check the main valve
Is the main gas valve open? Even if it is open, the gas may be clogged and opening and closing it several times may solve the problem. Also, just to be sure that the gas is not turned off in the house, check to see if the gas stove in the kitchen is turned on.

2. Confirmation of knobs
Turning the knob should press the ignition switch, do you hear a click? If you hear it, try turning the knob slowly to activate the ignition switch. (Allow a little gas to build up before operating the switch.)
If you do not hear it, try 3. as the ignition switch may be defective.

3. Ignition with Chuckerman
The ignition part may not be working properly for some reason.
Thank you for your time,this way (direction close to the speaker or towards the speaker)Please try the method in the video in the following section. Since the gas may be filled with gas, please elevate the inside with cardboard or similar material before carrying out the procedure.

I would like to see a list of kitchenware.
As follows.this way (direction close to the speaker or towards the speaker)You can see more images of appliances, cookware, tableware and cutlery.

consumer electronics
Microwave oven (without oven function), rice cooker (4-cup rice cooker)
A coffee maker/complete coffee set is also available.

seasoning
Salt, sugar, salt and pepper, soy sauce, salad oil

cookware
Frying pan, pot, earthenware pot, cassette gas stove, kettle, electric range, kitchen knife, cutting board, bowl, colander, peeler, grater, wine opener, ladle, spatula, tongs, chopsticks, scissors, etc.

Do you have a hot plate?
No hot plate.

Are pots, pans, and cassette stoves available?
No. 9 earthenware pot, cassette stove, and gas cylinder are available.

Do you have ice?
If ice is required, please prepare it yourself.

Can I drink the water?
Drink.

Wifi
ID : Inu-no-hi
PW : 11223344
Speeds are about 100-200 Mbps.

If you cannot connect to Wi-Fi
Please contact us for information on how to respond.

Projector / TV related
I don't know how to operate the projector equipment.
Detailed operating instructions are provided in the black booklet inside the facility.

Can I connect my PC (smartphone) or Nintendo Switch to the projector for projection?
You will need an HDMI cable for connection to other devices. The facility does not provide cables, so please bring your own HDMI cable approximately 3 meters long. If you wish to connect your smartphone, please also bring a conversion cable to connect it to the HDMI.

Do you have a TV?
None. Amazon FireTV Stick is available for projectors.

[Bath].
This is a hot spring bath. Because the temperature is hot (over 50 degrees Celsius), please allow the water to cool moderately before bathing or add water to adjust the temperature.

Size of bath
Both the indoor and outdoor baths can accommodate 2 to 3 persons.

・Temperature setting of water heaters in winter
In winter, it is recommended that the water heater temperature be set at about 48 degrees Celsius.
Water heaters are located in the kitchen of the facility.

Air conditioner
Are all rooms air-conditioned?
Yes, there is.

What amenities are available?
The following amenities are available. Amenities are provided for one stay regardless of the number of nights. Face towels and bath towels are provided twice for stays of 3 nights or more. Please make use of the washing machine and dryer.

■Bathroom
Shampoo, conditioner, body soap, facial cleansing foam

■Dressing room
Bath towel, face towel, hair dryer, toothbrush, comb, cotton, razor, body towel

Is there a toothpaste?
There is a toothbrush and a set of toothbrushes.

Do you have enough slippers for the number of people?
We have enough for the number of people.

Do you have pajamas?
No, there is not.

Are there washing machines and dryers?
A drum-type washer/dryer is available.Laundry detergent and fabric softener are also available.

Are there any facilities or amenities for children?
Children's spoons and forks, dishes, and one baby chair are available.
If you need two baby chairs, please contact us as we can prepare them depending on the schedule.

Can I have fireworks?
Fireworks are not allowed in the facility.

Shopping and Dining
Can you deliver meals?
We have not been able to confirm which stores can handle this service.

Do you have any restaurant recommendations?
The restaurant information around Hakone isthis way (direction close to the speaker or towards the speaker)You can view it from

Where is the nearest supermarket/convenience store?
Supermarket
A 15-minute drive away is the supermarket "A CoopThere is a "+".

Convenience store
It takes about 3 minutes by car.Family Mart (company)There are

Service
Can you provide transportation?
As this is an unmanned facility, transportation is not provided. Please use your car or public transportation.

What about towels and amenities for consecutive nights?
Listed in Amenities & Laundry.

Do you provide cleaning services during my stay?
No, but we may be able to accommodate you for 5 nights or more, so please contact us by message.

Can I leave my luggage early before check-in?
It is possible depending on the situation. Please contact us by message.

Can I leave my luggage after check-out?
It is possible depending on the situation. Please contact us by message.

Please confirm the following information in advance.
Terms of Use
Pet Accompanying Pledge

Below is a list of precautions to which you should pay special attention.

Access and surroundings

Shopping
For more information, please refer to the Shopping and Meals/Services section.

Cab
Cabs are in short supply in Hakone, so we recommend making reservations the day before. Please note that we will start cleaning even if the cab is not dispatched in time for check-out time.

Effects of snow
Please note that chains are required in winter. Also, we cannot waive cancellations unless the road is closed.

[about his stay].

Cleaning up during your stay
Please wash dishes and put them in the drainer. BBQ sets do not need to be cleaned. Please put all garbage in a bag or box and put it in one place inside the house.

Damage or defacement
If any damage or stain is found on the building, furniture, or equipment, you may be charged for the cost. Please contact us if you find any damage or defacement.

Cigarettes
Smoking is completely prohibited indoors; please smoke on the balcony or in the smoking area at the entrance. If smoking is found inside the room, you may be charged for the cost of deodorizing and returning the room to its original state.

... worm (used figuratively as a term of abuse)
Because the facility is surrounded by nature, insects may come indoors. Vapes, mosquito coils (only from March to October), and insecticidal sprays are available for your use. Please note that no refunds will be made in the event that insects are found. Please be sure to use mosquito coils in the correct manner, as placing them directly on the floor may burn the floor and pose a fire hazard.

Noise
Our inn is located in a quiet villa area, and loud noises can be heard outdoors. Some guests are causing a serious noise nuisance to the neighborhood.
If the level of disturbance is too severe, you may be asked to leave the room forcibly. There is no problem with the use of speakers or conversation as long as it is within the bounds of common sense.
We appreciate your understanding and cooperation in order to make everyone's stay pleasant.

Garbage separation
Please sort into 4 categories: burnable trash/ PET bottles/cans/bottles.

If you are injured during your stay
The inn is not responsible for any injuries sustained during your stay.

About fines
Any of the following actions may result in a fine. Please use common sense.
Please understand that we have made this statement due to the bad manners of some of our guests.

1. In the event that the actual number of guests differs from the reserved number of guests

Basically, an additional fee is required for additional people.
If the actual number of guests differs from the number reserved, you will be charged for the additional guests and may be charged 1.5 times the accommodation fee. Please be sure to notify us of any changes.
*Security cameras are installed outside.

2. If the room is extremely dirty

Please be sure to contact us in the event that your dog has been found in a rough environment. We will charge an additional fee if we discover any roughhousing without notifying us. If we find vomit, spills, or smoking in the room, we may charge a cleaning fee depending on the degree of soiling.

3. In case of damage or theft

You may be charged the full amount of the applicable item(s).

4. In case of substantial delay in check-out

5,000 yen/30 minutes may be charged.

interpoint (interword separation)I would like to know the hospital near the private accommodation in case of emergency.

• Odawara City Hospital: Along Route 1, about 51 minutes from the facility. Phone number: 0465-34-3175
• Gotemba Ishikawa Hospital: On Route 138, about 34 minutes from the facility. Phone number: 0550-83-2424
• Moto Hakone Kimura Clinic: On Route 1, about 15 minutes from the facility. Phone number: 0460-85-1117

Emergency and Fire
119 (fire and emergency services)

[In case of accident/incident
110 (Police)