I️ don't have hot water. What should I do?
The method of response will vary depending on the situation.

If there is no hot water from the hot water/shower in the kitchen
Please check if the water heater is switched on.

If hot water was running but stopped halfway through
Safety devices may have been activated due to prolonged use.
Please follow this guide to restore the system.

If the hot spring on the second floor does not run
= Also listed under Facilities (Wifi, Projector, Bathroom, etc.)
当施設では天然温泉を使用しております。
湯量に限りがあるため、すべてのお風呂を同時にご利用いただくと十分な湯量を確保できません。
そのため、2Fの露天風呂は温泉の使用を制限しております。恐れ入りますが、お湯をためてご利用ください。
また、温泉の湯量を保つため、できるだけお湯を流さずにご利用いただけますと幸いです。

(1) When the hot spring is turned on at 1F, the hot spring on 2F stops due to the supply. Please be careful not to use them at the same time.
(2) It takes 40-60 minutes for the water to become completely hot. (It heats up a little faster in the summer.)
(iii) It takes several hours to store a bathtub in a hot spring.

What should I do if I️ lose power?
It is possible that the usage has been overloaded. Please check the breakers and if you find a breaker that is "OFF", turn it back "ON".

Breaker location] Next to washing machine

[Breaker: up].

Is early check-in/late check-out available? If so, is there an additional charge?
Due to the reservation with other customers, we will make a decision at 5:00 p.m. on the day before or at 12:00 p.m. on the day of the reservation and notify the customer of our decision.
Early check-in and late check-out are both available at an additional hourly rate5,000 yen.

Can I change the dates?
It is possible to change the date, but if the period deserving of the cancellation policy is reached, the cancellation fee will be charged as per the cancellation policy. Please refer to the cancellation policy details on the reservation website.

How long can I change the number of people in my group?
Changes in the number of persons can be made up to the day before the stay, both in terms of increase and decrease. Please note that if the number of guests decreases on the day of your stay, no reduction will be made.
*Different rates are set for different days, and in some cases, a reduction cannot be made even if the number of people decreases. Please contact us for details.
Basically, an additional fee will be charged for additional people.Even if you use the facilities temporarily without staying overnight, you will be charged the usual additional fee.

We have more than the maximum number of guests.
The maximum number of guests is 16. Bedding is as listed in the Bedrooms and Floor Plans section, but if you would still like to stay in the room, you can do so for the usual additional fee. Please contact us by e-mail or message.

Available check-in times are16:00~22:00.22:00We will not be able to handle any problems related to check-in after 22:00.

How to enter
You are required to check in unattended by obtaining your PIN from the check-in form that will be sent to you 3 days prior to your stay. Please contact us if the check-in form fails to send as some terminals may not be able to send it properly.

Access
Since the address does not give the exact location, be sure toGoogle mapto come to our office.

Address: 1320-846 Gora, Hakone-cho, Ashigarashita-gun, Kanagawa 250-0408

Parking lot
There is one parking space on site and two to three parking spaces in a second parking lot.
Please note that there are about 20 steps from the parking lot to the entrance.

Guidance around the facility

When you see the "Maroud Hakone" sign, turn left ahead of it.
Click here to see the facility and the first parking lot (one space).

■Parking lot 1 (1 car: 2.5m wide/4m long)
For Parking Lot 2, proceed in the direction of the arrow as shown in the image.

■ Parking lot 2 (2-3 cars)

Two to three cars can be parked in the position indicated by the red frame in the image below. (Please pull over to the left side.)

What is the nearest train station?
It takes about 20 minutes to walk to the nearest "Gora Station".

Can I walk to the facility from the station?
It is possible, but please note that Hakone is hilly and the road to the inn is steep.

Is there a cab service?
Yes, there are. Due to the constant shortage of cabs, we recommend making reservations at least one week to three days in advance of your visit.
Please note that if a cab cannot be dispatched by the check-out time, our cleaning staff may still enter the room.

■KM OHAKONE Automobile Co.
TEL: 0120-34-9571

■Odawara Office, Izu Hakone Kotsu Co.
TEL: 0465-35-0818

Nippon Kotsu
tel: 0465222151

Hakone Tozan Hire Corporation Odawara Office Taxi Distribution Center
TEL: 0465-22-1311

What is the layout of the rooms?
6 bedrooms:
Living room, dining room, kitchen, 6 bedrooms, 2 bathrooms (hot spring), 7 toilets, sauna

What is the bedding in each room?
Bedroom 1: 2 semi-double beds
Bedroom 2: 1 queen bed
Bedroom 3: 1 queen bed + 1 futon set
Bedroom 4: 2 semi-double beds + 2 futon sets
Bedroom 5: 1 queen bed + 1 futon set
Bedroom 6: 1 queen bed

*The queen bed is intended for use by 2 persons.

About BBQ
BBQ is prohibited for fire prevention.
Around the facility, there is a "Ashinoko Camping VillagePlease take advantage of the facilities to enjoy BBQ to the fullest, such as (about 20 minutes by car).

I would like to see a list of kitchenware.
As follows.this way (direction close to the speaker or towards the speaker)You can see more images of appliances, cookware, tableware and cutlery.

consumer electronics
Refrigerator, microwave oven (no oven function), rice cooker (5.5-cooker), toaster

seasoning
Salt, sugar, salt and pepper, soy sauce, salad oil

cookware
Frying pan, pot, cassette gas stove, kettle, electric range, toaster, kitchen knife, cutting board, bowl, colander, peeler, grater, wine opener, ladle, spatula, tongs, chopsticks, scissors, etc.

Do you have a hot plate?
Hot plates are not available.

Are pots, pans, and cassette stoves available?
Cassette stoves and gas cylinders are available.

Do you have ice?
If ice is required, please prepare it yourself.

Can I drink the water?
Drink.

Wifi
ID :Private Resort Senkyo
PW : 11223344
Speeds are about 100-200 Mbps.

I can't use Wifi.
There is a router and modem in the storage room under the stairs. (Please contact us so we can tell you where to find the key to the warehouse)
Unplug both power supplies. Then turn on both power supplies. If the problem persists, the LAN cable may not be firmly connected.
If none of these methods solve the problem, please send us a picture via message so we can check the status of the modem and router lights.

Projector / TV related
I don't know how to operate the projector equipment.
Detailed operating instructions are provided in the black booklet inside the facility.

Can I connect my PC (smartphone) or Nintendo Switch to the projector for projection?
You will need an HDMI cable for connection to other devices. The facility does not provide cables, so please bring your own HDMI cable approximately 3 meters long. If you wish to connect your smartphone, please also bring a conversion cable to connect it to the HDMI.

Do you have a TV that can watch terrestrial digital broadcasting?
Yes, there is.

[Bath].
The bath is large enough for two people to bathe at the same time.

Are there any precautions that should be taken when using the service?
当施設では天然温泉を使用しております。
湯量に限りがあるため、すべてのお風呂を同時にご利用いただくと十分な湯量を確保できません。
そのため、2Fの露天風呂は温泉の使用を制限しております。恐れ入りますが、お湯をためてご利用ください。
また、温泉の湯量を保つため、できるだけお湯を流さずにご利用いただけますと幸いです。

(1) When the hot spring is turned on at 1F, the hot spring on 2F stops due to the supply. Please be careful not to use them at the same time.
(2) It takes 40-60 minutes for the water to become completely hot. (It heats up a little faster in the summer.)
(iii) It takes several hours to store a bathtub in a hot spring.

Air conditioner
interpoint (interword separation)Are all rooms air-conditioned?
Yes, there is.

What amenities are available?
The following amenities are available. Amenities are provided for one stay regardless of the number of nights. Face towels and bath towels are provided twice for stays of 3 nights or more. Please make use of the washing machine and dryer.

■Bathroom
Shampoo, conditioner, body soap, facial cleansing foam

■Dressing room
Bath towel, face towel, hair dryer, toothbrush, comb, cotton, razor, body towel

Is there a toothpaste?
There is a toothbrush and a set of toothbrushes.

Do you have enough slippers for the number of people?
We have enough for the number of people.

Do you have pajamas?
No, there is not.

Are there washing machines and dryers?
A washing machine and gas dryer are available. Laundry detergent and fabric softener are also available.

Are there any facilities or amenities for children?
Children's spoons/forks and tableware are available.
If you need a baby chair, please contact us as we can prepare one depending on the schedule.

Can I have fireworks?
Fireworks are not allowed in the facility.
There are no places available in the neighborhood.

Shopping and Dining
Can you deliver meals?
There are few stores that can accommodate them.

Where is the nearest supermarket/convenience store?
About a 10-minute drive away.A CoopThe property is located in the city center, a 10-minute walk from the hotel. It is also a 10-minute walk toDaily YamazakiThere are

Service
Can you provide transportation?
As this is an unmanned facility, transportation is not provided. Please use your car or public transportation.

What about towels and amenities for consecutive nights?
Listed in Amenities & Laundry.

Do you provide cleaning services during my stay?
No, but we may be able to accommodate you for 5 nights or more, so please contact us by message.

Can I leave my luggage early before check-in?
It is possible depending on the situation. Please contact us by message.

Can I leave my luggage after check-out?
It is possible depending on the situation. Please contact us by message.

Please confirm the following information in advance.
Terms of Use

Below is a list of precautions to which you should pay special attention.

Access and surroundings

Shopping
Please refer to the "Shopping and Dining/Services" section.

Cab
Due to the shortage of cabs, it is recommended to make reservations at least one week to three days in advance. Please note that we will start cleaning even if the cab is not dispatched in time for check-out time.

[about his stay].

About cleaning up during your stay
Please wash dishes and put them in the drainer. BBQ sets do not need to be cleaned. Please put all garbage in a bag or box and put it in one place inside the house.

Damage or defacement
If any damage or stain is found on the building, furniture, or equipment, you may be charged for the cost. Please contact us if you find any damage or defacement.

Hot Springs
The pumps that pump the hot spring water may stop due to construction or heavy rain, and the hot spring water may not be available in the surrounding area.
If the hot spring is not available, we will refund 15% of the accommodation fee for the applicable nights.
(If there is no hot spring only one night out of three nights, 15% will be refunded for one night).
*The bath will be switched to gas hot water so you can use the bath.

Cigarettes
Smoking is completely prohibited indoors; please smoke on the balcony or in the smoking area at the entrance. If smoking is found inside the room, you may be charged for the cost of deodorizing and returning the room to its original state.

... worm (used figuratively as a term of abuse)
Because the facility is surrounded by nature, insects may come indoors. Vapes, mosquito coils (only from March to October), and insecticidal sprays are available for your use. Please note that no refunds will be made in the event that insects are found. Please be sure to use mosquito coils in the correct manner, as placing them directly on the floor may burn the floor and pose a fire hazard.

Noise
Our inn is located in a quiet villa area, and loud noises can be heard outdoors. Some guests are causing a serious noise nuisance to the neighborhood.
If the level of disturbance is too severe, you may be asked to leave the room forcibly. There is no problem with the use of speakers or conversation as long as it is within the bounds of common sense.
We appreciate your understanding and cooperation in order to make everyone's stay pleasant.

Garbage separation
Please sort into 4 categories: burnable trash/ PET bottles/cans/bottles.

If you are injured during your stay
The inn is not responsible for any injuries sustained during your stay.

About fines
Any of the following actions may result in a fine. Please use common sense.
Please understand that we have made this statement due to the bad manners of some of our guests.

1. In the event that the actual number of guests differs from the reserved number of guests

Basically, an additional fee is required for additional people.
If the actual number of guests differs from the number reserved, you will be charged for the additional guests and may be charged 1.5 times the accommodation fee. Please be sure to notify us of any changes.
*Security cameras are installed outside.

2. If the room is extremely dirty

If vomiting, spilled drinks, or smoking in the room are found, a cleaning fee may be charged depending on the degree of soiling.

3. In case of damage or theft

You may be charged the full amount of the applicable item(s).

4. In case of substantial delay in check-out

5,000 yen/30 minutes may be charged.

interpoint (interword separation)I would like to know about emergency hospitals.

Ito Municipal Hospital
0557-37-2626

Emergency and Fire
119 (fire and emergency services)

Accident cases
110 (Police)