I️ don't have hot water. What should I do?
The method of response will vary depending on the situation.

If there is no hot water from the hot water/shower in the kitchen
Please check if the water heater is switched on.

If hot water was running but stopped halfway through
Safety devices may have been activated due to prolonged use.
Thank you for your time,this way (direction close to the speaker or towards the speaker)Please follow the guidance in the following section for restoration work.

If the water in the bathtub (hot spring) does not become warm
There is a possibility that there is not enough hot water. Please open the faucet further and wait for about 5 minutes.

What should I do if I️ lose power?
It is possible that the amount used has been exceeded.

1. Please check the breaker first.
2. Locate the breaker, open the door and check the electrical distribution board.
3. If you find a breaker that is "OFF", turn it back "ON".

[Breaker Location].

Breaker: up】

Is early check-in/late check-out available? If so, is there an additional charge?
Due to the reservation with other customers, we will make a decision at 5:00 p.m. on the day before or at 12:00 p.m. on the day of the reservation and notify the customer of our decision.
Early check-in and late check-out are both available at an additional hourly rate5,000 yen.

Can I change the dates?
It is possible to change the date, but if the period deserving of the cancellation policy is reached, the cancellation fee will be charged as per the cancellation policy. Please refer to the cancellation policy details on the reservation website.

How long can I change the number of people in my group?
Changes in the number of persons can be made up to the day before the stay, both in terms of increase and decrease. Please note that if the number of guests decreases on the day of your stay, no reduction will be made.
*Different rates are set for different days, and in some cases, a reduction cannot be made even if the number of people decreases. Please contact us for details.
Basically, an additional fee will be charged for additional people. Even in the case of temporary use of the facilities without overnight stay, such as BBQ only, an additional fee will be charged as usual.

We have more than the maximum number of guests.
The maximum number of guests is 6. Bedding is as listed in the Bedrooms and Floor Plans section, but if you would still like to stay in the room, you can do so for the usual additional fee. Please contact us by e-mail or message.

Dog Run
We have a natural grass dog run with an area of approximately 25 square meters covered with grass. The dog run is completely private, so guests can enjoy it without worrying about their surroundings. The height of the dog run fence is about 90 cm at its lowest point.

Are there any off-limits areas?
No special requirements. You are welcome to bring your dog anywhere on the premises. Please be considerate of roughhousing by using a pair of pants. Please contact us in case of any misbehavior.

Limitations on the number of dogs and breeds
Up to 5 dogs can be accommodated, up to 2 dogs are free of charge, but the 3rd dog and onward are free of charge.2,000 yen per dog per night will be charged.Very large dogs cannot be accommodated.

Amenities at the facility
Pet Seat / Toilet / Pet Diaper / Pet Bowl / Pet Fence

Available check-in times are16:00~22:00.22:00We will not be able to handle any problems related to check-in after 22:00.

How to enter
You are required to check in unattended by obtaining your PIN from the check-in form that will be sent to you 3 days prior to your stay. Please contact us if the check-in form fails to send as some terminals may not be able to send it properly.

Parking lot
One parking space is available on site.

Access
Since the address does not give the exact location, be sure toGoogle Mapto come to our office.

Address: 12-23 Umezonocho, Atami City, Shizuoka Prefecture

1️⃣From Raigu Station, proceed in the direction of Atami Umezono and turn right at the "Umezono-mae" intersection.

2️⃣After about 200 meters, you will see a hill on your left. Turn left here and follow the road.

3️⃣In the middle of the road, there is a branch marked by a sign "Utayu no Yado", go left.

It is about 200m from the 4️⃣ branch. Please use this parking space. Entrance is on the right.

5️⃣20m further on, you will find the stairs as shown in the picture. Please climb up here and enter through the door of the fence.

What is the nearest train station?
It is about a 20-minute walk to the nearest station, Kinomiya Station.

From the station to the innCan I get there on foot?
It is too far to walk, so buses or cabs are recommended.

Access by bus
There is a bus stop called "Sawada Memorial Museum of Art" about a 10-minute walk from our inn, which provides access to Atami Station.
Bus stops arethis way (direction close to the speaker or towards the speaker)

The time, etc. isGoogle MapPlease use the route guidance in the following table.

Cabs are available.?
Yes, there are. Cabs are always in short supply, so we recommend making reservations at least one week to three days in advance of your visit.
Please keep in mind that even if a cab cannot be dispatched by the check-out time, our cleaning staff may still enter the room. If you are coming from Atami Station, there is a cab stand, so there is no need to make a reservation for a cab to the inn.

(Ogata Taxi 0557-82-5444
Atami Daiichi Kotsu 0557-82-3101
Frog Taxi 0557-82-7057

What is the layout of the rooms?
The layout of the inn is a two-story building with one bedroom.
2F Bedroom, Bathroom
1F Living room, kitchen, balcony, sauna

What type of beds are in the bedrooms?
Bunk beds + loft are installed.

Lower bunk: 2 single beds
Upper bunk: one single bed
Loft: one double bed
*Rails and safety fences are installed in the loft area to prevent falling.

Is there anything I should be aware of regarding lofted bunk beds?
Before going to bed, please be very careful going up and down to the loft. Please refrain from using loft beds, especially with small children or those with physical disabilities, or have a parent or guardian support them by your side. When moving around at night, please use appropriate lighting and check your footing.

About BBQ

You can enjoy BBQ on the charcoal grill. Please be punctual between 9:00 and 21:00. No advance reservation is required.
*Because there is no roof, BBQ is not available in the event of rain. However, if you bring your own tarp, you can use it.

Fees】】 【Usage Fees
1,500 yen/stay

【usage rules】
Please scan the QR code placed on site and pay by credit card.
Please unlock the BBQ box and use the equipment with the PIN code displayed after payment.

【What's at the facility】
Net, igniter, chuckerman, tongs

【What you need to prepare】
Charcoal, ingredients, sauce, skewers (if needed),cotton gloves (lessening the significance or value of the previous word) the likes of

【Cleanup】
No cleaning of the BBQ grill is required. Please wash dishes after use and separate trash and dispose of it separately in the kitchen trash can.
Please do not leave food outside to prevent birds and animals from destroying it.

About Sauna

The fee is 8,000 yen/day. Please wear a bathing suit.
If you wish to stay for consecutive nights, please pay again after 12:00 noon.

How to use the Barrel Sauna
Please follow the steps below.

1. Please scan the QR code at the entrance to the Barrel Sauna and pay the 8,000 yen usage fee.
2. After payment is completed, a PIN number will be issued to open the padlock.
3. Activate the panel and press the heater button.
4. Set the indoor temperature by plus or minus from the menu button.
5. The operation time can also be set using the menu button and plus/minus buttons. (Up to 6 hours can be set.
   If you wish to continue using the system after 6 hours, please set the time again).
6. After completing the above settings, please confirm that the sauna room temperature has reached the set temperature and enter the sauna.

What precautions should I take to ensure the safe use of a barrel sauna?
For your safety and enjoyment, please note the following

• Be sure to wear a swimsuit.
• Please refrain from using the sauna after drinking alcohol, as it is very dangerous.

I would like to see a list of kitchenware.
As follows.this way (direction close to the speaker or towards the speaker)You can see more images of appliances, cookware, tableware and cutlery.

consumer electronics
Microwave oven (without oven function), rice cooker (3-cup rice cooker), toaster oven, coffee set

seasoning
Salt, sugar, salt and pepper, soy sauce, salad oil

cookware
Frying pan, pot, kettle, microwave, toaster, kitchen knife, cutting board, bowl, colander, peeler, grater, wine opener, ladle, spatula, tongs, chopsticks, scissors, etc.

Do you have a hot plate?
No hot plate.

Are pots, pans, and cassette stoves available?
No. 9 earthenware pot, cassette stove, and gas cylinder are available.

Do you have ice?
If ice is required, please prepare it yourself.

Can I drink the water?
Drink.

Wifi
ID : VILLA ATAMI
PW : 11223344
Speeds are about 100-200 Mbps.

If Wifi is not available
The router is located near the breaker at the front door. Please send me a picture via message so I can check the color of the lamp.

TV related
Do you have a TV?
Available. The 42-inch TV in the living room offers terrestrial broadcasting, Netflix, Prime Video, Youtube, etc. If you wish to watch paid content, please prepare an account as it is not available with our account. If you wish to project your own content, please bring a 3m HDMI cable for connection. Please replace the fireTV stick with a fireTV stick with HDMI terminal. Please return the cable to its original position after use.

[Bath].
The hot water at our facility is natural hot spring water. Due to the long piping from the hot spring tank to the facility, it may take 5 to 10 minutes before the warm water comes out.

Bath size (number of people who can bathe at the same time)
Indoor bath: 3 to 4 persons
Open-air bath: 1 person

Air conditioner
Are all rooms air-conditioned?
Yes, there is.

What amenities are available?
The following amenities are available. Amenities are provided for one stay regardless of the number of nights. Face towels and bath towels are provided twice for stays of 3 nights or more. Please make use of the washing machine and dryer.

■Bathroom
Shampoo, conditioner, body soap, facial cleansing foam

■Dressing room
Bath towel, face towel, hair dryer, toothbrush, comb, cotton, razor, body towel

Is there a toothpaste?
There is a toothbrush and a set of toothbrushes.

Do you have enough slippers for the number of people?
We have enough for the number of people.

Do you have pajamas?
No, there is not.

Are there washing machines and dryers?
Drum-type washing machines and dryers are available. Laundry detergent and fabric softener are also available.

Are there any facilities or amenities for children?
Children's spoons and forks and tableware are available.
High chairs can be prepared for some dates, please inquire.

Can I have fireworks?
Fireworks are not allowed in the facility.
About a 10-minute drive.Atami Sun BeachFireworks that do not make noise are permitted at the "Fireworks" section of the "Fireworks" website, so please enjoy your fireworks there.

Can I see fireworks from the facility?
Fireworks are not usually visible from the facility.

Do you have a bucket?
No. Please prepare if necessary.

Shopping and Dining
Can you deliver meals?
There are very few stores that can handle this. We have confirmed that we are able to handle the followingPizza (Italian restaurant chain)only.

Do you have any restaurant recommendations?
this way (direction close to the speaker or towards the speaker)You can find restaurant information from

Where is the nearest supermarket/convenience store?
It takes about 7 minutes by car.Maxvalu Atami storeThere is a Also, approximately 2 minutes by car/15 minutes on foot.MinistopThere are

Service
Can you provide transportation?
As this is an unmanned facility, transportation is not provided. Please use your car or public transportation.

What about towels and amenities for consecutive nights?
Listed in Amenities & Laundry.

Do you provide cleaning services during my stay?
No, but we may be able to accommodate you for 5 nights or more, so please contact us by message.

Can I leave my luggage early before check-in?
It is possible depending on the situation. Please contact us by message.

Can I leave my luggage after check-out?
It is possible depending on the situation. Please contact us by message.

Are there any tourist attractions nearby?
Yes. As for nearby attractions, you can enjoy the rich nature and culture that Atami City has to offer. Some of the most recommended places to visit include the following:

• Atami Plum Garden - Visitors can enjoy seasonal flowers, especially during the plum blossom season when the beautiful plum trees are in full bloom.
• MOA Art Museum - The museum not only exhibits art works, but also offers a panoramic view of the wonderful scenery of Atami.
• Atami Castle - Standing on top of the mountain, the castle commands a panoramic view of Atami city and is popular as an observation deck.
• Kuromiya Shrine - It is a mysterious place with a long history and a huge camphor tree welcoming visitors.
• Atami Sun Beach - This is a beach with beautiful sandy beaches that is busy as a swimming beach in the summer.

Please confirm the following information in advance.
Terms of Use

Below is a list of precautions to which you should pay special attention.

Access and surroundings

Shopping
For more information, please refer to the Shopping and Meals/Services section.

Cab
Cabs are in short supply in Atami City, so we recommend that you make a reservation the day before. Please note that we will start cleaning even if the cab is not dispatched in time for check-out time.

[about his stay].
Cleaning up during your stay
Please wash dishes and put them in the drainer. BBQ sets do not need to be cleaned. Please put all garbage in a bag or box and put it in one place inside the house.

Damage or defacement
If any damage or stain is found on the building, furniture, or equipment, you may be charged for the cost. Please contact us if you find any damage or defacement.

Cigarettes
Smoking is completely prohibited indoors; please smoke on the balcony or in the smoking area at the entrance. If smoking is found inside the room, you may be charged for the cost of deodorizing and returning the room to its original state.

Hot Springs
The pumps that pump the hot spring water may stop due to construction or heavy rain, and the hot spring water may not be available in the surrounding area.
If the hot spring is not available, we will refund 15% of the accommodation fee for the applicable nights.
(If there is no hot spring only one night out of three nights, 15% will be refunded for one night).

The bath will be switched to gas hot water so that the bath can be used.
The outside bath is hot spring only, so it is not available when the hot spring is shut down.
We appreciate your understanding.

... worm (used figuratively as a term of abuse)
Because the facility is surrounded by nature, insects may come indoors. Vapes, mosquito coils (only from March to October), and insecticidal sprays are available for your use. Please note that no refunds will be made in the event that insects are found. Please be sure to use mosquito coils in the correct manner, as placing them directly on the floor may burn the floor and pose a fire hazard.

Noise
Our inn is located in a quiet villa area, and loud noises can be heard outdoors. Some guests are causing a serious noise nuisance to the neighborhood.
If the level of disturbance is too severe, you may be asked to leave the room forcibly. There is no problem with the use of speakers or conversation as long as it is within the bounds of common sense.
We appreciate your understanding and cooperation in order to make everyone's stay pleasant.

Garbage separation
Please sort into 4 categories: burnable trash/ PET bottles/cans/bottles.

If you are injured during your stay
The inn is not responsible for any injuries sustained during your stay.

About fines
Any of the following actions may result in a fine. Please use common sense.
Please understand that we have made this statement due to the bad manners of some of our guests.

1. In the event that the actual number of guests differs from the reserved number of guests

Basically, an additional fee is required for additional people.
If the actual number of guests differs from the number reserved, you will be charged for the additional guests and may be charged 1.5 times the accommodation fee. Please be sure to notify us of any changes.
*Security cameras are installed outside.

2. If the room is extremely dirty

Please be sure to contact us in the event that your dog has been found in a rough environment. We will charge an additional fee if we discover any roughhousing without notifying us. If we find vomit, spills, or smoking in the room, we may charge a cleaning fee depending on the degree of soiling.

3. In case of damage or theft

You may be charged the full amount of the applicable item(s).

4. 5,000 yen/30 minutes may be charged for a significant delay in check-out time.

interpoint (interword separation)I would like to know about emergency hospitals.
International University of Health and Welfare, Atami Disease
0557-81-9171

Suzuki Clinic
0557-81-2632

Atami Yuzu Clinic
0557-86-0932

Emergency and Fire
119 (fire and emergency services)

Accident cases
110 (Police)