I️ don't have hot water. What should I do?
The method of response will vary depending on the situation.

If there is no hot water from the hot water/shower in the kitchen
Please check if the water heater is switched on.

If hot water was running but stopped halfway through
Safety devices may have been activated due to prolonged use.
Thank you for your time,this way (direction close to the speaker or towards the speaker)Please follow the guidance in the following section for restoration work.

What should I do if I️ lose power?
You may have exceeded your usage. Please check to see if the breaker has been tripped.
There are breakers located near the kitchen. If you find a breaker that is "OFF", turn it back "ON".

[Position of breaker].

[Breaker: up].

Is early check-in/late check-out available? If so, is there an additional charge?
Due to the reservation with other customers, we will make a decision at 5:00 p.m. on the day before or at 12:00 p.m. on the day of the reservation and notify the customer of our decision.
Early check-in and late check-out are both available at an additional hourly rate5,000 yen.

Can I change the dates?
It is possible to change the date, but if the period deserving of the cancellation policy is reached, the cancellation fee will be charged as per the cancellation policy. Please refer to the cancellation policy details on the reservation website.

How long can I change the number of people in my group?
Changes in the number of persons can be made up to the day before the stay, both in terms of increase and decrease. Please note that if the number of guests decreases on the day of your stay, no reduction will be made.
*Different rates are set for different days, and in some cases, a reduction cannot be made even if the number of people decreases. Please contact us for details.
Basically, an additional fee will be charged for additional people. Even in the case of temporary use of the facilities without overnight stay, such as BBQ only, an additional fee will be charged as usual.

We have more than the maximum number of guests.
Maximum capacity is 8 people. Bedding is as listed in the Bedrooms and Floor Plans section, but if you would still like to stay in the room, you can do so for the usual additional fee. Please contact us by e-mail or message.

Available check-in times are16:00~22:00.22:00We will not be able to handle any problems related to check-in after 22:00.

How to enter
You are required to check in unattended by obtaining your PIN from the check-in form that will be sent to you 3 days prior to your stay. Please contact us if the check-in form fails to send as some terminals may not be able to send it properly.

Access
Since the address does not give the exact location, be sure toGoogle Mapto come to our office.
*It is necessary to climb about 30 steps up to the entrance of our inn.Please be careful if you are carrying heavy luggage or if you have weak legs or hips.

Address: 12-23 Umezonocho, Atami City, Shizuoka Prefecture

1️⃣From Raigu Station, proceed in the direction of Atami Umezono and turn right at the "Umezono-mae" intersection.

2️⃣②After about 200m, you will see a hill on the left. Turn left here and follow the road.

3️⃣There is a fork in the road, go left.

4️⃣About 200m from the fork, you will reach the parking lot.

5️⃣There are stairs about 30 seconds walk from the parking lot. Please take these stairs.

Parking lot
Parking is a 2 minute walk from the facility.For 1 carYes, there is.
Parking is allowed in the red box in the middle of the picture below. Parking is prohibited in the area marked [✕].
Please be careful not to park in another space, as only one parking space with a colored cone with the logo is reserved for this purpose.
Please lower your car to the rear of the parking lot as far as possible and do not step out of the white line so as not to obstruct the line of sight in the parking lot.

Parking lot notes

The following parking lots are in the parking lot of the adjacent facilityPlease be careful not to park in the parking lot.The following is a list of the most common problems with the "C" in the "C" column.Please cooperate with us, as this may cause problems with guests in neighboring facilities.

Access by bus
There is a bus stop called "Sawada Memorial Museum of Art" about a 10-minute walk from our inn. You can access the bus stop at Atami Station.

Bus stops arethis way (direction close to the speaker or towards the speaker)

The time, etc. isGoogle MapPlease use the route guidance in the following table.

Cabs are available.?
Yes, there are. Cabs are always in short supply, so we recommend making reservations at least one week to three days in advance of your visit.
Please keep in mind that even if a cab cannot be dispatched by the check-out time, our cleaning staff may still enter the room. If you are coming from Atami Station, there is a cab stand, so there is no need to make a reservation for a cab to the inn.

• (Ogata Taxi 0557-82-5444
• Atami Daiichi Kotsu 0557-82-3101
• Frog Taxi 0557-82-7057

What is the nearest train station?
It is about a 20-minute walk to the nearest station, Raikyu Station. Since it is far on foot, we recommend taking a bus or cab.

What is the layout of the rooms?
The layout of the inn is a single-story 2LDK.
Living room, dining room, kitchen, Japanese-style room, Japanese-style room, indoor bath (hot spring), outdoor bath (hot spring), and 2 toilets.

What is the bedding in each room?
Bedroom 1 -> 1 king bed, 3 semi-double beds 1 king bed, 3 semi-double beds
Japanese-style room 2 -> 3 mattress sets

The king bed is designed for 2 people.
The bedding is thick and firm, as used in Japanese inns.

You can enjoy BBQ on the charcoal grill. Please be punctual between 9:00 and 21:00. No advance reservation is required.
*Because there is no roof, BBQ is not available in the event of rain. However, if you bring your own tarp, you can use it.

Fees】】 【Usage Fees
1,500 yen/stay

【usage rules】
Please scan the QR code placed on site and pay by credit card.
Please unlock the BBQ box and use the equipment with the PIN code displayed after payment.

[What's at the facility].
Net, igniter, chuckerman, tongs

[What you need to prepare
Charcoal, ingredients, sauce, skewers (if needed),cotton gloves (lessening the significance or value of the previous word) the likes of

【Cleanup】
No cleaning of the BBQ grill is required. Please wash dishes after use and separate trash and dispose of it separately in the kitchen trash can.
Please do not leave food outside to prevent birds and animals from destroying it.

I would like to see a list of kitchenware.
As follows.this way (direction close to the speaker or towards the speaker)You can see more images of appliances, cookware, tableware and cutlery.

consumer electronics
Microwave oven (without oven function), rice cooker (one square rice cooker), toaster oven, set of coffee set

seasoning
Salt, sugar, salt and pepper, soy sauce, salad oil

cookware
Frying pan, pot, kettle, microwave, toaster, kitchen knife, cutting board, bowl, colander, peeler, grater, wine opener, ladle, spatula, tongs, chopsticks, scissors, etc.

Do you have a hot plate?
No hot plate.

Are pots, pans, and cassette stoves available?
No. 9 earthenware pot, cassette stove, and gas cylinder are available.

Do you have ice?
If ice is required, please prepare it yourself.

Can I drink the water?
Drink.

Wifi
ID : VILLA ATAMI
PW : 11223344
Speeds are about 100-200 Mbps.

If Wifi is not available
The router and modem are located near the living room entrance. Please unplug the power from both. After that, please turn on the power from the modem (the black machine), and after 5 minutes, please turn on the router (the white machine).
If the problem persists, the LAN cable may not be firmly connected.
If none of these methods solve the problem, please send us a picture via message so we can check the status of the modem and router lights.

Projector / TV related
How do I operate the projector equipment?
Detailed operating instructions are provided in the black booklet inside the facility.

Can I connect my PC (smartphone) or Nintendo Switch to the projector for projection?
You will need an HDMI cable for connection to other devices. The facility does not provide cables, so please bring your own HDMI cable approximately 3 meters long. If you wish to connect your smartphone, please also bring a conversion cable to connect it to the HDMI.

Do you have a TV?
None. Amazon FireTV Stick is available for use with the projector.

[Bath].
The hot water at our facility is natural hot spring water. Due to the long piping from the hot spring tank to the facility, it may take 5 to 10 minutes before the warm water comes out.

Bath size (number of people who can take a bath at the same time)
Indoor bath: 3 to 4 persons
Open-air bath: 6 to 8 persons

What to expect when taking an open-air bath
1. partitions are provided, but bathing suits must be worn in the open-air baths.
2. If leaves or other debris enter the bathtub, use the net by the hot spring to remove them.

Air conditioner
Are all rooms air-conditioned?
Yes, there is.

What amenities are available?
The following amenities are available. Amenities are provided for one stay regardless of the number of nights. Face towels and bath towels are provided twice for stays of 3 nights or more. Please make use of the washing machine and dryer.

■Bathroom
Shampoo, conditioner, body soap, facial cleansing foam

■Dressing room
Bath towel, face towel, hair dryer, toothbrush, comb, cotton, razor, body towel

Is there a toothpaste?
There is a toothbrush and a set of toothbrushes.

Do you have enough slippers for the number of people?
We have enough for the number of people.

Do you have pajamas?
No, there is not.

Are there washing machines and dryers?
A washing machine and gas dryer are available. Laundry detergent and fabric softener are also available.

Are there any facilities or amenities for children?
Children's spoons/forks and tableware are available.
High chairs can be prepared for some dates, please inquire.

Can I have fireworks?
Fireworks are not allowed in the facility.
About a 10-minute drive.Atami Sun BeachFireworks that do not make noise are permitted at the "Fireworks" section of the "Fireworks" website, so please enjoy your fireworks there.

Can I see fireworks from the facility?
Fireworks are not usually visible from the facility.

Do you have a bucket?
No. Please prepare if necessary.

Shopping and Dining
Can you deliver meals?
There are almost no stores that can handle this service. Pizza is the only store that we have confirmed to be able to provide this service.

Do you have any restaurant recommendations?
this way (direction close to the speaker or towards the speaker)You can view it from

Where is the nearest supermarket/convenience store?
It takes about 8 minutes by car.Maxvalu Atami storeThere is also a Also, a 13-minute walk fromMinistopThere are

Service

Can you provide transportation?
As this is an unmanned facility, transportation is not provided. Please use your car or public transportation.

What about towels and amenities for consecutive nights?
Listed in Amenities & Laundry.

Do you provide cleaning services during my stay?
No, but we may be able to accommodate you for 5 nights or more, so please contact us by message.

Can I leave my luggage early before check-in?
It is possible depending on the situation. Please contact us by message.

Can I leave my luggage after check-out?
It is possible depending on the situation. Please contact us by message.

Are there any tourist attractions nearby?
Yes. As for nearby attractions, you can enjoy the rich nature and culture that Atami City has to offer. Some of the most recommended places to visit include the following:

• Atami Plum Garden - Visitors can enjoy seasonal flowers, especially during the plum blossom season when the beautiful plum trees are in full bloom.
• MOA Art Museum - The museum not only exhibits art works, but also offers a panoramic view of the wonderful scenery of Atami.
• Atami Castle - Standing on top of the mountain, the castle commands a panoramic view of Atami city and is popular as an observation deck.
• Kuromiya Shrine - It is a mysterious place with a long history and a huge camphor tree welcoming visitors.
• Atami Sun Beach - This is a beach with beautiful sandy beaches that is busy as a swimming beach in the summer.

Please confirm the following information in advance.
Terms of Use

Below is a list of precautions to which you should pay special attention.

Access and surroundings
stairs
There are about 30 steps from the parking lot to the entrance.

shopping
There are no supermarkets within walking distance. For more information, please see the section on shopping, meals, and services.

cab
Cabs are in short supply in Atami City, so we recommend that you make a reservation the day before. Please note that we will start cleaning even if the cab is not dispatched in time for check-out time.

[about his stay].
About cleaning up during your stay
Please wash dishes and put them in the drainer. BBQ sets do not need to be cleaned. Please put all garbage in a bag or box and put it in one place inside the house.

Damage or defacement
If any damage or stain is found on the building, furniture, or equipment, you may be charged for the cost. Please contact us if you find any damage or defacement.

Cigarettes
Smoking is completely prohibited indoors; please smoke on the balcony or in the smoking area at the entrance. If smoking is found inside the room, you may be charged for the cost of deodorizing and returning the room to its original state.

Hot Springs
The pumps that pump the hot spring water may stop due to construction or heavy rain, and the hot spring water may not be available in the surrounding area. If the hot spring is not available, we will refund 15% of the accommodation fee for the applicable nights. (If the hot spring is not available for only one night out of the three nights, 15% will be refunded for one night.)

The bath will be switched to gas hot water so that the bath can be used.
The outside bath is a hot spring and cannot be used when the hot spring is shut down.
We appreciate your understanding.

... worm (used figuratively as a term of abuse)
Because the facility is surrounded by nature, insects may come indoors. Vapes, mosquito coils (only from March to October), and insecticidal sprays are available for your use. Please note that no refunds will be made in the event that insects are found. Please be sure to use mosquito coils in the correct manner, as placing them directly on the floor may burn the floor and pose a fire hazard.

Noise
Our inn is located in a quiet villa area, and loud noises can be heard outdoors. Some guests are causing a serious noise nuisance to the neighborhood.
If the level of disturbance is too severe, you may be asked to leave the room forcibly. There is no problem with the use of speakers or conversation as long as it is within the bounds of common sense.
We appreciate your understanding and cooperation in order to make everyone's stay pleasant.

Garbage separation
Please sort into 4 categories: burnable trash/ PET bottles/cans/bottles.

If you are injured during your stay
The inn is not responsible for any injuries sustained during your stay.

About fines
Any of the following actions may result in a fine. Please use common sense.
Please understand that we have made this statement due to the bad manners of some of our guests.

1. In the event that the actual number of guests differs from the reserved number of guests

Basically, an additional fee is required for additional people.
If the actual number of guests differs from the number reserved, you will be charged for the additional guests and may be charged 1.5 times the accommodation fee. Please be sure to notify us of any changes.
*Security cameras are installed outside.

2. If the room is extremely dirty

If vomiting, spilled drinks, or smoking in the room are found, a cleaning fee may be charged depending on the degree of soiling.

3. In case of damage or theft

You may be charged the full amount of the applicable item(s).

4. In case of substantial delay in check-out

5,000 yen/30 minutes may be charged.

interpoint (interword separation)I would like to know about emergency hospitals.
International University of Health and Welfare, Atami Disease
0557-81-9171

Suzuki Clinic
0557-81-2632

Atami Yuzu Clinic
0557-86-0932

Emergency and Fire
119 (fire and emergency services)

Accident cases
110 (Police)